Ag Awards

Grand Parker Casino - Does not pay my winnings almost 2 months

Complaint Info
Disputed casino Grand Parker Casino
Reason Declined payment
Amount $ 129
Posted on September 20, 2014


After reading complaints, I found that many people have the same problem with Grand Parker Casino, as I have. And it's sad.

So, my nickname at casino is < removed >, I registered my account and got no deposit bonus $30 (wager x40). I played only in slots with all the bonus terms, and won a small amount ($104). Then I sent to Finance Department my ID documents and they have been approved:

"Dear Konstantin,

In order to have your faxback form approved, please kindly make a deposit (minimum amount of $25 USD). Please kindly let us know when it is done, for us to be able to complete the approval process.

Best regards,

Finance Department

Grand Parker Casino"

After it I made a deposit of $25, and received a letter:

"Dear Konstantin,

Thank you for submitting your faxback form.I am pleased to inform you that your faxback form has been approved and you can now request for the withdrawal. In order to request your withdrawal please go to the cashier to the "Withdraw" tab, select "Neteller" as your withdrawal method and insert all the required information.Your withdrawal request will be processed within the next 10 business day.

Thank you for choosing Grand Parker!

Finance Department

Grand Parker Casino"

24.07.2014 I made a withdrawal request of $129 ($104 winnings, and 25 - my deposit). After 2 weeks I received email (at 08.08.2014) from Grand Parker Casino:

"Dear Konstantin,

We would like to inform you that your withdrawal request was not approved at this time. Your account was randomly chosen for a security check and you will be notified by email once your account review is over. This process might take up to 60 business days.

As a reputable and legally operated casino, it is vitally important for us to tra-la-la-la-la la-la la-la*.

Best Regards,

Finance Department,

GrandParker Casino"

I want to say - I made a deposit after they approved my documents and said that everything is fine, and that I can make a deposit and withdraw winnings. If Finance Department would have said that my account they did not like (for whatever reason), then I would not give them $25.

Using such a clever way they collect money from trustful people like me)) Well done, what can I say)

During this time I have tried several times to withdraw winnings (last time - 6.09), but my requests was canceled. To my emails they do not respond.

AskGamblers, can you somehow help me?

(Of course, I have screenshots of cashier and correspondence with Finance Department, but something tells me that this case is a hopeless)

Posted on September 18, 2014

Hello grottter
Please note: the security checking of your account has already been completed. You’re welcome to log in and request your withdrawal.
Once we have it pending, we’ll be happy to send you your winnings ASAP.
Thank you for your patience,
Grand Parker Casino

Posted on September 18, 2014

Hello Grand Parker Casino
Thank you for message. I requested a withdrawal again.
I will write later about the result.

Posted on September 18, 2014

Here is a screenshot of my request for withdrawal

Posted on September 19, 2014

today I received my winnings!)
Grand Parker Casino - thank you for quickly solved the problem with my account (whatever it was).

AskGamblers - MANY THANKS for the help!)

Grand Parker Casino Complaints

  • 31 of 64 resolved
  • 3 days avg response
  • 1 month avg complaint life
  • 1,584 USD avg amount

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