I won a big amount on gowild and I kept playing with it I left the balance on my account because i works overseas. I cashed out 1500 euro I never received it after looking for a while i still didn' t got i forget this only then I think i want to cash in I replied to chat they couldn' t help me.
After a while I contacted the support again they needed a picture me holding my ID card I did that and a new bill I did that to. After no reponds agan i informaed the chat every day they couldn' t help me. After a while I finally received a phone call that they needed more documents I provided a notarised ID and new bank utility bill. After I had done this i never heard anything anymore the chat says I have to wait for the finance department to contact me they never do this. I send numerous of emails and there unresponsive I hope you can speed up this process and tell me if you need anything more.