Ag Awards

GoWild Casino - what happened to my £960.00

Complaint Info
Disputed casino GoWild Casino
Reason Verification issues
Posted on May 16, 2014

I have been a member of go wild casino for about two years or so , making numerous deposits and to be honest never winning a dime, well recently i came into some money so i thought lets go wild! exuse the punn and i deposited a £1000 in the hope of winning big , then to my despair i was about £40 or so down when they just cut me off completely! Iwas fuming so i contacted live help and i will not lie i was rude to say the least, but they explained how it was a large amount of money and could i send photo id, so i sent them a scan of my passport , only then to receive an hour later another email requesting could i send of me holding my my passport up near my face which i did, since that time i have sent just for good measure two utility bills aswell! Its been three days now and i have had no correspondence from them what so ever, i have contacted live help a number of times and just been almed off with nonsense along the lines of - Oh we are investigating the matter for your protection Mrs < surname removed > as well as for our own casino security, I am still totally gob smacked i mean can they actually do that without even an explanation? I would advise anyone considering playing there to steer well clear of them they are one these casinos that think they are a law onto theirselfs and are a complete joke when it comes to customer sevice, and i want to know whats happened to my £960.00 they have stolen from me , and once again just for the record i deposited a £1000 in the first place it woudnt be so bad if i had actually won something from them.

Posted on May 22, 2013

 Any updates here?

Posted on May 26, 2013

 Please post some reply, otherwise this complaint will be closed!

Posted on June 5, 2013

 Dear @marygirl55,

Please make sure to update your issue in a timely manner. Keep in mind that in case you fail to respond within the given time frame we will consider your issue as resolved and your complaint will be closed accordingly.

Thank you for your cooperation.

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