My name is Radu and I am part of the Affiliate Team representing GoWild Casino.
I have been informed about your issue and it is my duty to clear everything up.
You have received $20 free as a free sign-up bonus. From all free bonuses that our casino issues, one can withdraw a total amount of $100, the rest being void from the player's account. This can be verified in our [url=http://www.gowildcasino.com/en/bonus-terms]T&C[/url] section 2.1 and 2.3
I took the liberty of looking over your account and the conversation you had with our live support department. In your first coversation with our support agent, you were clearly informed about the withdrawal limits.
I am very sorry we cannot do more regarding this matter, however if you want to elaborate more in this issue fell free to contact me at my direct email address[email protected]gowildgaming.com so we can take it from there.
Radu < surname removed >
Email: [email protected]gowildgaming.com
Skype ID: Radu.Birsan.
Twitter: @Birsan Radu
Winners of Best Newcomer Affiliate Program at IGB 2011