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GoWild Casino - Unfair to me

RESOLVED
posted on May 16, 2014.

Recently I was given a $20 bonus on signup at this casino from which I won $6700. Out of this only $100 was paid and the balance was forfeited. I was told that if I deposited real funds the money would be paid out. Therefore over 4 payments I deposited a total of $140 only to still be told that all but $100 would be lost. Why if only $100 is payable does the casino blind you into playing on and only on trying to withdraw refuse payment. I believe this to be unfair and misleading. I request your assistance in getting the balance of $6600 paid to me.

posted on May 22, 2013.

Hi,

My name is Radu and I am part of the Affiliate Team representing GoWild Casino.

I have been informed about your issue and it is my duty to clear everything up.

You have received $20 free as a free sign-up bonus. From all free bonuses that our casino issues, one can withdraw a total amount of $100, the rest being void from the player's account. This can be verified in our [url=h­ttp­://­www.go­wil­dca­sin­o.c­om/­en/­bon­us-­ter­ms]­T&­C[/url] section 2.1 and 2.3

I took the liberty of looking over your account and the conversation you had with our live support department. In your first coversation with our support agent, you were clearly informed about the withdrawal limits.

I am very sorry we cannot do more regarding this matter, however if you want to elaborate more in this issue fell free to contact me at my direct email address[email protected]­gow­ild­gam­ing.com so we can take it from there.

Regards,

Radu < surname removed >

Affiliate Manager

GoWild Affiliates

Email: [email protected]­gow­ild­gam­ing.com

Skype ID: Radu.Birsan.

Twitter: @Birsan Radu

Winners of Best Newcomer Affiliate Program at IGB 2011

AskGamblers
posted on May 23, 2013.

Dear @vgwr006020516,

Please let us know if there's an update regarding your ongoing complaint.

AskGamblers
posted on May 27, 2013.

Dear @vgwr006020516,

Please confirm if the issue has been resolved. Keep in mind that in case you fail to respond within the given time frame we will consider your issue as resolved and your complaint will be closed accordingly.

Thank you for your cooperation.

AskGamblers
posted on June 5, 2013.

Unfortunately, player failed to provide adequate feedback within the given 96-hours time frame for response. As per the AskGamblers Casino Complaints Service terms and guidelines, player is supposed to provide updates on their issues in a timely and responsible manner, something that player did not do regrettably.

Based on the above AskGamblers Complaints Team consider the case as resolved and it being officially closed now.

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