Firstly, I fully acknowledge that i played a massive part in this mess, but its damaged more than just the withdrawal amount I requested.
I had my biggest Win ever to date at any online casino at GoWild Casino on Sunday and (at the time) very excitedly requested a $18,000.00 AUD withdrawal.
I went onto chat and asked what documents were needed and since I read here & elsewhere that manual flushing was available asked the operator to do so, I was congratulated and told this was all possible all I had to do was send in photo id and a utility bill to the finance department. - I did.
Now this is the make or break moment for me, I am very bad when I have access to my "withdrawal" and cant help myself, but Im very aware of this and I plan for it every time so there's no non deposited (still in my bank) money at risk. When I cant do a manual flush (basically everywhere else), I transfer any money I have in my bank to a different account where I cant touch it - in case I go through my withdrawal amount and then start re-depositing.
So i wait about 3 hours for a reply, I don't receive anything and decide to come onto AskGamblers again to see if there's anything I should watch out for. This is where I come across the part in the review where it states that unlike the majority of other casinos GoWIld does not use any unprofessional stalling tactics - I was grinning from ear to ear after reading that, that I wanted to write up a +ve review for them right away but then the thought of spending some cash took over (and here we are).
Thinking the above I decide I wont touch the money thats already in process of being withdrawn from GoWIld but use it as my "keep safe dont touch money" instead of transferring the money in my bank to another account to keep safe - hassle to do and two day wait to get back.
Long story short I emptied my savings ($6.5k), blew my mortgage payments, money I was returning to a friend and money for a new computer. I gambled else where and re-deposited in GoWIld, shouted my friends drinks that night - I just blew it all, I didnt care because of money that I assumed would already be unavailable and on its way to me.
Over 24hours had passed since my email to finance department and the money is still available for me to reverse - as I said im bad and cant help myself - first a little then more and more until $18k gone.
It went from total happiness to total devistation - Im distraught. I have to tell the bank that I cant make my mortgage payment - a payment that I already have received warning calls about - their false flush tactic could cost me my home!I already promised my friend money he lent me back (that was already in my bank) - now he cant pay the builders at his home.
I know I totally stuffed up myself, but I was never given the chance to go through my protection process. Why do they advertise they offer flushing when they dont or only if you say some magic word? It seems as though their live chat operators are going along with the lie too, not once was i told i cant do a manual flush. AND to top it all off when they did finally get back to me 33 Hours later, I find that the chat operator didnt include one requied document when advising me. I mean lets be honest, after repeating the same process to many customers, it cant be something simply forgotten but rather trained to "forget" to stall.
The finance department told me that i also need to supply a copy of my credit card used for deposit - which would have been fair - but to offer flushing (which resulted in me not protecting me from my dumb self), then to sit on it for 33 hours and to come back and say more docs are required while leaving my winnings accessible - that is what I call unprofessional stall tactics.
Like I said I'm at fault too, im an idiot to be honest but GoWild...really really low tactics - im not a rich man that has secret funds somewhere - why not just be honest from the start so I know what i need to protect.
Ruined my win, my trust and pretty much my life - oh and its my Mrs bday next week, i gave some crazy promises after that win - thanks for the roller coaster ride GoWIld