AskGamblers Complaints Team have been provided with sufficient information and reasonable grounds in regards of this complaint to confirm the fact that GoWild Casino acted in full compliance with their Terms & Conditions. Player failed to meet the verification process and that is why account was blocked and winnings confiscated. Casino acted upon their term #2.8
2.8. We reserve the right to perform background checks on any member and request any relevant documentation (the “Checks”), for any reason, including (but not limited to) any investigation into the identity of a player, any credit checks performed on a player, or any enquiries into the player's personal history. The basis for such investigations will be dependent on the specific case, but could include (but is not limited to) verification of the player’s registration details, such as the name, address and age, verification of the player’s financial transactions, financial standing, and/or gaming activity. We are under no obligation to advise the player of such an investigation taking place. Such activities may include the use of specific third party companies, who perform the investigations as required. We may decide at our sole discretion to terminate a Player Account and withhold all funds in such a Player Account, on the basis that such an investigation provides a negative or uncertain conclusion.
And since AskGamblers Casino Complaints Service is designed and meant to help honest players with real troubles, it is now obvious this is not the case with this particular issue. Therefore this complaint is being rejected and player has been restricted from using AGCCS from now on.
The complaint is now officially closed.