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GoWild Casino - Not paying my winnings for more then 4 months

REJECTED
Inactive user
posted on May 10, 2017.

Hello

three months ago I have requested withdrawal of 4100 from gowild casino. after that i won at slots before many deposits that i lost in the past.

after that casino requested documents and i have sent everything that they requested even me holding my Government ID.

until today i have not received my winnings from the casino.

please help me to get my winnings from the casino.

posted on May 11, 2017.

Hi,

We would like to assist you further regarding your complaint. We would like to get more details from you by replying to our pm.

We hope to hear from you soon.


Regards,
GoWild Team

Inactive user
posted on May 11, 2017.

Hello

i did replay,waiting for you answer.

Jose

AskGamblers
posted on May 12, 2017.

Dear @bigidearm,


AskGamblers Complaints Team have been provided with enough information on behalf GoWild Casino management to believe you refused to cooperate to certain demands raised by the relevant casino team responsible for the account verification process. Please keep in mind that each and every online casino has the exclusive right to determine and apply its own verification policy and procedures depending on the requirements set within their licensing agreement. Unfortunately, AskGamblers Complaints Team is not able to influence such verification policy in any way. Moreover, the relevant verification procedure as well as all required documents are duly stated and explained within the casino terms and conditions which you agreed and accepted upon registering with the operator. Therefore, you are obliged to follow these rules and cooperate the casino team in getting your account duly verified regardless the fact whether you consider the relevant verification procedures as fair and strict enough or not. 


AskGamblers Complaints Team strongly encourage you to contact the relevant casino team and provide ALL requested paperwork as soon as possible.Please, keep in mind that you are expected to update complaint accordingly within the given time and let us know if you have cooperated the casino, otherwise, AskGamblers Complaints Team will have no other option but to reject this complaint upon submitter's unwillingness to cooperate.

Inactive user
posted on May 14, 2017.

in regard to your post,

i have sent the casino everything they ask for including me holding Government ID.

they finding reasons not pay by requesting unreasonable things that I already provide them.

i can even send you this documents and you would decide if the quality not satisfy?!

please askgamblers be reasonable and understand the situation.

AskGamblers
posted on May 18, 2017.

AskGamblers Complaints Team have been provided with sufficient information and reasonable grounds in regards of this complaint to confirm the fact that GoWild Casino acted in full compliance with their Terms & Conditions. Player failed to meet the verification process and that is why account was blocked and winnings confiscated. Casino acted upon their term #2.8

2.8. We reserve the right to perform background checks on any member and request any relevant documentation (the “Checks”), for any reason, including (but not limited to) any investigation into the identity of a player, any credit checks performed on a player, or any enquiries into the player's personal history. The basis for such investigations will be dependent on the specific case, but could include (but is not limited to) verification of the player’s registration details, such as the name, address and age, verification of the player’s financial transactions, financial standing, and/or gaming activity. We are under no obligation to advise the player of such an investigation taking place. Such activities may include the use of specific third party companies, who perform the investigations as required. We may decide at our sole discretion to terminate a Player Account and withhold all funds in such a Player Account, on the basis that such an investigation provides a negative or uncertain conclusion.

And since AskGamblers Casino Complaints Service is designed and meant to help honest players with real troubles, it is now obvious this is not the case with this particular issue. Therefore this complaint is being rejected  and player has been restricted from using AGCCS from now on.

The complaint is now officially closed.

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