I have been playing at GOWild casino for a while now and this is my second withdrawal for (1000$). They advertise on their website that all withdrawals will be processed within 48 hours of submitting the request and it has been six days since i requested it. I have sent numerous emails to their support department and their finance department and have not received a single reply, when I speak to a live representative they tell me the same thing everytime "It will be processed in the shortest time possible" and that there is nothing they can do. I asked them if there is anything wrong with my account that would delay my payment and they said no... pleae help!!!!
This is the latest conversation I have had with their live support:
Katie: Hello :) It is nice to have you with us
Me: hello again Katie
Katie: How are you, Peter?
Me: still waiting.... day 6.. is there a problem with my account?
Katie: May i please ask did you send an email to financÂ[email protected]ÂowiÂldcÂasiÂno.com?
Me: I have sent 3 of them, I haven't gotten a single reply from anyone and I can't claim my weekend race winnings either
Me: and two of the operators also said they were sending emails to them
Katie: May I please ask you to send the same email to supporÂ[email protected]ÂowiÂldcÂasiÂno.com also? And we will pass it to our colleagues from the Finance Department right after that
Me: i already did that about ten minutes ago. I know that department i already closed for the day. Is there anything you can do at all? Is it almost a week now since I have started that withdrawal
Katie: I checked that and I see there is no email received on supporÂ[email protected]ÂowiÂldcÂasiÂno.com
Me: from me?? that is insane, I have sent them emails everyday from my email address < email removed >. That is not the email set up with my casino account, that one is < email removed >. do I need to end one from that address?
Katie: Can you please email us your questions regarding the withdrawal at supporÂ[email protected]ÂowiÂldcÂasiÂno.com and I will make sure your email reaches our Finance Department
Me: is there a problem with my account?
Katie: Did you also include your account number into the emails sent to Finance Department?
Me: yes i did
Me: is there a problem with my account?
Katie: Do you still have access to your older email address?
Me: yes I am sending an email with that address right now. IS THERE A PROBLEM WITH MY CASINO ACCOUNT?
Katie: There is no problem with your account, Peter
Katie: I am just trying to make sure the information registered under your account are accurate
Me: then I really don't understand what the delay is. your website says all withdrawals are processed within 48 hours and you have the fastest payouts on the web.
Katie: Please send an email to supporÂ[email protected]ÂowiÂldcÂasiÂno.com with your question and I we will forward it to our Finance Department in no time
Me: I just did
Me: so I won't get a reply until tomorrow now because they are closed for the day and there is nothing you can do right?
Katie: Thank you for that, Peter
Katie: I will make sure this email will reach our Finance Department
Me: and they are closed now correct?
Katie: No worries because they will get back to you in the shortest time possible
Me: that's what everybody keeps telling me yet here I am still waiting.
Me: the weekend race starts tomorrow and I'm still trying to claim my winnings from last week
Katie: You can anytime join the competition and in case you win again we will gladly issued you the prize
Me: I would have to deposit money to play, and I am not doing that until I get the money I won that is owed to me, as well as the credits I won in last weeks race
Katie: I am sure that will happen in the shortest time possible, Peter
Me: well, I am going to submit a complaint
Me: to askgamblers.com, maybe they can help me get the funds that I deserve
Katie: I will mark your request as top priority, Peter
Katie: Please be patient as your withdrawal will be reviewed as soon as possible
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Here as well are two emails I sent regarding the problem from both of my email addresses that the casino is aware of:
(< email removed >)
6:24 PM
To: supporÂ[email protected]ÂowiÂldcÂasiÂno.com
Picture of Peter < surname removed >
hello my name is Peter < surname removed >, account number vgwr0003712474 at Go Wild Casino. I made a withdrawal request for $1000 CAD on the 16th of March and I am still waiting for it to be processed. It has been 5 days since I started the withdrawal and your website says all withdrawals are processed within 48 hours. Please respond asap as I am waiting to get back to gaming. thank you!
Peter < surname removed >
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Mar 20 (1 day ago) to finance
My name is Peter < surname removed >, account number vgwr0003712474. I have a withdrawal that has been pending for five days now, ($1000) and I am wondering if we can get this finished today so that I may get back to playing? please respons asap. Thanks! :)
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Please help, I am not sure what else to do at this point. They also told me I have unclaimed winnings that I am not allowed to claim until the withdrawal is processed.