. I got some promotion e-mail from GoWild Casino. I know that about 3-4 months ago they did not want to make me account with them without any reason. Well, this is not a problem and they can do it. Now I had no problem to make a account. I did it, I made deposit 50 pound and start play. I got some bonus which I even did not ask, but all right in terms and condition they write if I do not want it I had to let them know in advance. But unfortunately for them I won. And I won about 1350 pound. I wanted to withdraw and I could not. I ask customer service why and they told me that I have to bet their bonus 29 times. Bonus was 50 pound to I had to play for about 1450 pound. OK. I did it. I had to win enough point to be able to withdraw. I play still the same game which engaged me. On my balance I had all the time between 1300 to 1600 pounds. I won enough point to be able to withdraw and it that time I had 1380 pound on my account. So I made request to withdraw 1300 pound and rest I lost in same game.
Everything looked pretty good. I won some money, system allowed me to withdraw, so I was just waiting for confirmation. Nice day.
But unfortunately it is not happy end. After 3 day I receive e-mail that my money was confiscated, it was exactly 1250 pound. Rest of 50 pound were back on my casino account. Reason was that I played game which I was not allowed to play with their bonus. But their system let me play it, let me won and even let me withdraw!
I wrote e-mail to financial department that they have a problem in system and it is not my fault and i should get my money. They answer was that I broke their terms and condition and I should not play that game and they can confiscate my money. After that they stopped communicate with me. And they did not answer my other e-mail.
Probably they are not doing anything against law. It was written in terms and conditions of casino that this game i cannot play with bonus and other way I cannot earn points to be able to withdraw, but in this case why their system let me play it? Why their system let me won and even the worse thing why it let me withdraw and only somebody from financial department refused my request?
If i lose my money nobody see any problem. If i lose my money and I apply for them probably I will not get them. But when I won and I wanted to withdraw they found out that it is against their terms and condition. I am pretty sure I am not alone to whom this happen and I am pretty sure that this is just policy of casino. Just abuse it.
I just want to inform other people about this dishonest behaving of casinos. Probably nobody solve it more because it is not so high amount of money to put then to court or solve it more.
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