First time I play at GoWild and I get a very bad experience Emails 4 phone calls with promises to call me back did not help me get my winnings from them.
I made 200 deposit and got 200 bonus.
I played Fortune Finder Slots machine, 12€ per spin during all the game play.
I never changed the bet not up and not down, I sat and played 12 a spin until I finish and completed the wagering requirement to cashout.
The casino says I placed large bets , I check the terms, the terms says clearly that large bets are bets that consist most of the balance or bonus you get which is not the case at all, the balance I started was 400, the bonus was 200 and I played 12!!!
It is not large bets, this is how I played in all casinos 10-12 a spin and never had any problem.
In GoWild there is no term that says that you can not play 12 per spin in the slots machine when you start with 400 balance 200 deposit and 200 bonus.
I did not abuse their bonus, I won 3600 and they refuse to pay
We trust all is well.
We would like to inform you that our risk and fraud department has denied your withdrawal.
During your game-play, fraud department noticed that you abused the bonus you received. Maximizing bonus offer and playing with large wagers is a clear violation of our Bonus Terms & Conditions:
3. The Casino reserves the right to decide in its sole discretion which activities constitute "irregular play" for bonus play-through requirement purposes from time-to-time and to withhold any cash-ins where irregular play has occurred to meet bonus playthrough requirements.
Bonuses are issued in good faith by the Casino as an incentive for players, or as a token of appreciation for returning players who have continually shown their patronage and played for entertainment purposes only. Bonuses and Winnings are denied, declined, or revoked from players who are deemed to abuse the spirit of any promotional offers.
As per your play-history and prolonging abuse of the casino's promotions and good will, your casino account will be flagged and you will no longer be able to participate in our promotions. Kindly note that your initial deposit is refunded back to your Neteller account.
Please note that the casino decision is final in regards.
In case you have any further questions or concerns, do not hesitate to contact us.