GoWild Casino - Big problems not paying €3600

First time I play at GoWild and I get a very bad experience Emails 4 phone calls with promises to call me back did not help me get my winnings from them.

I made 200 deposit and got 200 bonus.

I played Fortune Finder Slots machine, 12€ per spin during all the game play.

I never changed the bet not up and not down, I sat and played 12 a spin until I finish and completed the wagering requirement to cashout.

The casino says I placed large bets , I check the terms, the terms says clearly that large bets are bets that consist most of the balance or bonus you get which is not the case at all, the balance I started was 400, the bonus was 200 and I played 12!!!

It is not large bets, this is how I played in all casinos 10-12 a spin and never had any problem.

In GoWild there is no term that says that you can not play 12 per spin in the slots machine when you start with 400 balance 200 deposit and 200 bonus.

I did not abuse their bonus, I won 3600 and they refuse to pay

Hello Anja,

We trust all is well.

We would like to inform you that our risk and fraud department has denied your withdrawal.

During your game-play, fraud department noticed that you abused the bonus you received. Maximizing bonus offer and playing with large wagers is a clear violation of our Bonus Terms & Conditions:

3. The Casino reserves the right to decide in its sole discretion which activities constitute "irregular play" for bonus play-through requirement purposes from time-to-time and to withhold any cash-ins where irregular play has occurred to meet bonus playthrough requirements.

Bonuses are issued in good faith by the Casino as an incentive for players, or as a token of appreciation for returning players who have continually shown their patronage and played for entertainment purposes only. Bonuses and Winnings are denied, declined, or revoked from players who are deemed to abuse the spirit of any promotional offers.

As per your play-history and prolonging abuse of the casino's promotions and good will, your casino account will be flagged and you will no longer be able to participate in our promotions. Kindly note that your initial deposit is refunded back to your Neteller account.

Please note that the casino decision is final in regards.

In case you have any further questions or concerns, do not hesitate to contact us.

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Kind Regards,

GoWild Casino

Finance Department

Hi,

After reviewing Anja's play history, our Risk and Fraud department have detected an abusive bonus play.

Player opened an account with GoWiild Casino, deposited maximum amount right away - maximizing the slot bonus offer using auto spin feature while setting up the auto spins to stop when the minimal play-through is complete.

Further more, Anja played only one game using the same bet amount throughout the entire game, making sure the minimum amount needed to complete the wagering has been achieved. Immediately after the player has requested a withdrawal.

GoWild's Terms & Conditions:

www.go­wil­dca­sin­o.c­om/­bon­us-­ter­ms.html

3. The Casino reserves the right to decide in its sole discretion which activities constitute "irregular play" for bonus play-through requirement purposes from time-to-time and to withhold any cash-ins where irregular play has occurred to meet bonus playthrough requirements.

www.go­wil­dca­sin­o.c­om/­ter­msa­ndc­ond­iti­ons.html

10. Promotion Abuse and Policy

10.1 Definition

GoWild Casino deems promotion abuse to include but not to be limited to any of the following:

A. Receiving a promotion bonus then cashing in without demonstrating a reasonable degree of play

The player obviously came with a propose of abusing the casino welcome offer and not for any other reason.

Kindly note that Anja's initial deposit is refunded back to player's Neteller account.

Should you need any further assistance please don't hesitate to contact me.

First I wish to say again, I am totally shocked and continue to be shocked by your replies, messages and the facts you mentioned which are totally not true, I say again I made a big mistake to trust your casino, I was referred to your Casino by the link at Casinomeister and I can not understand how you got accredited casino while you say things that are not true.

You said in your reply I used autoplay, I NEVER USED AUTOPLAY, I never used AUTOPLAY in any casino I have ever played in my life, why you say I used AUTOPLAY , this info can be checked in the casino please agree in your reply AUTOPLAY WAS NOT PLAYED.

You said I played minimum amount, this is also not true, I sat and played until the bonus meter showed zero and I played more after that, check your records before you say I wagered the exact amount, check your records before you blame me with non true.

You said, I took advantage of the bonus, are you out of your mind , I did not even asked for this bonus, it was credited automatically, I always deposit in a casino, if bonus or no bonus I go play slots which is my favorite game.

I played Fortune Finder played 12 a spin NOT AUTOPLAY, I did not abuse anything, why you say so , where is it coming from

Please pay and stop saying non true

The casino manager reviewed the case and decided the player was indeed correct and did not violate any of the casino terms; this was only a mistake in the gameplay evaluation of our finance and fraud team.

We appreciate all the feedback and we will keep striving to improve all our services.

We apologize for any inconvenience caused and take full responsibility for this honest mistake.

The player was paid in fully.