Today I opened an account with golden tiger casino not realising that it was owned by casino rewards immediately.
I have a self Exclusion due to previous gambling problems with casino rewards and previously dealt with the risk management department who advised me that I would not be able to play across any of there sites.
When I registered not realising that this is infact a casino rewards site I used my new email address and phone number, the rest of my details such as dob and address are the same. Infact a customer support agent on the phone was able to locate me with my name and address and dob
In total I deposited a total of 400gbp when I felt like I was getting out of control I made contact only then to learn this is s cr site so I shouldn't of been playing at all they are refusing to refund me and I don't think this is at all fair! Had I won anything I now know they would not of paid out when the link had been made so therefore I believe my deposits to be void and would like them back. Had I known from the start this was a cr site I would never of joined and I feel upset and let down they allowed this to happen
Every person I speak to about this on the live chat is far from helpful and just days I won't be refunded which of course causes me great distress I basically feel like I've been robbed and just want my deposits back as I'm a self excluded across all cr sites