Complaint #119 Raging Bull Casino

Going in circles

By Azaz1991

9 years ago

I am a level 3 (silver tier) VIP. I have now been trying to make multiple withdrawals for 2 weeks now which total to $14,350 AUD which have all been rejected or declined with no contact made to me regarding them or as to why they had been rejected.
I currently have $3500 AUD that has been pending under "requested" for nearly 5 days.
My first email which was regarding withdrawal options and how to make them was responded to within a few hours. Then I responded straight away with no response or reply back, I went on to email the banking department, as well as support, along with Vip manager, multiple times with no reply. I tried to call ever number I could find on the internet starting with the 3 listed on their website, 2 of them don't exist and the 3rd is a fax line.

Finally 4-5 days later I speak with a person who is titled the support manager, he assures me everything will be sorted out that day, I just needed to send some extra documents, he emailed me all the banking details I needed to provide to make the withdrawal and a form I had to sign and send back. I did as asked instantly and once again no email back and just more rejected withdrawals. Now over a week later and multiple emails the support "manager" zed sparrow still has not responded to the mutiple emails I have sent since. I spoke with another guy who is a VIP manager they online chat, after saying I think it's a scam he said he would call me, I was quiet shocked and surprised as every other person I had spoken to had told me the company don't have telephones. Benedict < surname removed > called me almost straight after I confirmed my number, he told me he was based out of the United States except the call I received showed up as Vietnam. After a 37 minute conversation he assured me it would all be sorted out that day, and how he is going to show me that he is different to the others and will actually have me paid my winnings, at the end of the call he said he would rush my requests and documents thru and give me a call back in 2-3 hours. He actually called me back 5 hours later to give me an update, at this stage he actually had me thinking that it was all sorted and that I was actually going to get paid. He said his shift was ending but he would be back in 11 hours and would call me straight away, this was now 6 days ago, I havnt heard a word from him, he hasn't responded to a single direct email he gave me for himself.

I've called the number he called me off 31 times and no answer. This casino does not hesitate to accept deposits, they take your money in an instant no questions asked but trying to get money out of them is nearly impossible, I feel like I have been scammed of the tens of thousands of dollars I have deposited over the time, as well as the money sitting in my account which appears I will never get. In a year of playing with this casino this is the first time I have ever tried to make a withdrawal.

This casino has turned out to be an absolute joke, I don't know how they are operating still when everything I have read up on in the last few days has pointed at it been a scam. It's the only way you can explain such poor customer service especially when i am a "silver VIP"

Disputed Casino Raging Bull Casino

Reason Declined payment

Amount $14350

Discussion

AskGamblers

• Support Team

9 years ago

Dear @Azaz1991,

Please make sure to update your issue in a timely manner and let the AskGamblers Complaints Team know if you got the payment. Keep in mind that in case you fail to respond within the given time frame we will consider your issue as resolved and your complaint will be closed accordingly.

Thank you for your cooperation.

Azaz1991

• Australia

9 years ago

Thanks for the response Tawni,

Yes apparently it has been sent off the processor, although I can no longer see the status of the withdrawal in pending withdrawals, it come up as been rejected and now the balance is no where to be seen in my account??

As you mentioned and as your website reflects I would have also expected to see the funds early this week, however I called the banking department who highly contradict The processing times. He acknowledged that the website says 4 business days but went on to tell me that it would be 4 weeks at the earliest. Everything on your website is misleading, and the fact you operate out of the Caribbean and Malta means there's really nothing the player can do to get their money. I'm extremely doubtful that I will see a cent from ragingbull, and based on my experience along with dozens of complaints in the same nature I feel like this is a scam.

Raging Bull Casino

• Representative

9 years ago

Hi Azaz--

I'm very sorry for the delays and difficulties you've experienced with this.

I'm happy to tell you that your wire was sent off to our processor on the 16th. With this in mind, I would expect you'll see the funds reflected in your account, early next week.

I wish you all the best,

Tawni

Raging Bull Casino Complaint Stats

Resolved 593 / 645

Avg. Amount $2,633

Avg. Complaint Duration 14 days

Avg. Response Time 3 days

Raging Bull Casino Complaint Summary

Most user complaints about this operator fall under the Payment category.

So far, 562 out of 607 complaints in this category have been resolved.

This operator's average complaint duration is 14 days, while the average duration across all operators is 8 days.

Raging Bull Casino Complaints

See all complaints for this casino

Stalling 2500 dollar payout for fully verified player

I am filing a formal complaint against Raging Bull Casino for intentionally delaying a total payout of $2,500. My player account is fully verified, and all compliance documents have been accepted.

My initial withdrawal of $2,500 was submitted in September via Wire Transfer. On October 2, 2026, the casino denied this request (Master ID #132021008) with zero explanation, placing the money back into my account balance.

To ensure processing accuracy, I have since consolidated my entire verified cash balance into a single, clean crypto transaction:

• Bitcoin Withdrawal Master ID #132970150 for $2,500.00 (Submitted Oct 5, 2026)

My active player balance is completely cleared down to $0.00 to avoid any wagering conflicts, and there are no active bonus restrictions on my account. The casino has successfully held my money for weeks using transaction denials and delay timers. I look forward to the casino's response and the immediate processing of my Bitcoin payout.

63h left

$2,500

Misconduct Unlawful Withholding of Winnings

I submitted a legitimate withdrawal request for $1,000.00 USD on my fully verified account (Account ID: 155905469) at Raging Bull Slots.
All Know Your Customer (KYC) documentation was submitted, reviewed, and approved.
All associated wagering requirements, playthroughs, and max cashout terms have been satisfied in full.
No terms or conditions were violated.
Upon an initial withdrawal request, the support staff immediately started mislabeling my withdrawal as a wire transfer and mislabeling my winnings as a result of a coupon and not the actual bitcoin deposit I made from Cash App. They used their mislabeling as it excuse to both delay the process, ask for unnecessary personal information, and to dock my winnings/withdrawal by 80%.
And they went as far as to manipulate the transaction history from the backend of their site.

Despite satisfying all conditions, the operator has stalled payment indefinitely. Customer support provides no actionable explanation, relying instead on endless boilerplate scripts regarding "processing delays."
Direct formal communications sent to ⁠[email protected]⁠, parent company ⁠Primrose Media Limited⁠, and the licensing regulatory inbox have yielded zero resolution or execution of payment.
The last correspondence I received is an email saying my withdrawal is on the way on 9/21 and have ignored every email I’ve sent asking for an update/explanation. In most recently, Dave deactivated my account where I can’t even access the site or support by any other means other than email that’s been ignored.
I am requesting that this abomination of a platform be held accountable for their bad faith behavior and misconduct.

21h left

$1,000

Non payment after approval of withdrawal

So my approval was issued for my withdrawal on September 7 and they said it wouldn’t take more than two business days and I’ve received my payment by 21 September and now they’re just saying that it’s taking extra long because they have more then normal to do.

Resolved

$2,500

Payout never made

I never received this payout, and I can't get a response to any emails or customer service options...

I don't know where to go or what to do about any of this if I can't get a response from anyone...

I have waited for over a month... and done all of the verification papers and everything else they have asked for.

Resolved

$695

Withdrawal Blocked Because Required Wire Method Is Unavailable

Hello AskGamblers Complaint Team,

I am asking for your assistance again regarding my $2,500 withdrawal from Raging Bull Casino, originally requested on August 17, 2026.

I want to clarify that I have been cooperating with Raging Bull and have attempted to follow their withdrawal instructions.

I initially requested my withdrawal through Bitcoin, but Raging Bull told me that because my debit card was my primary deposit method, the withdrawal had to be processed by bank wire.

I then provided my bank wire information for bank as instructed.

Raging Bull subsequently told me that they are unable to process transfers to bank at this time and instructed me to provide another bank account, along with a recent bank statement.

I contacted Raging Bull through live chat and asked why the wire could not be processed and requested escalation. Their representative told me:

“I don't see the exactly reason why we can't do wire transfers at the moment my apologies.”

I have now received another email from Raging Bull dated September 4, 2026, again confirming that they cannot process the wire to bank and asking me to provide a different bank account.

This leaves me in a situation where Raging Bull requires my withdrawal to be processed by wire, but the wire method they require is not available to my bank.

I have therefore asked Raging Bull to make a one-time exception and allow my $2,500 withdrawal to be paid through Bitcoin, since the required wire method cannot currently be completed.

I am willing to complete any reasonable verification required. I am not refusing to cooperate with the casino. I am simply asking for a workable payment method to receive my winnings.

My previous AskGamblers complaint was rejected because I was encouraged to cooperate with the casino's suggested payment method. I want to make clear that I did attempt to follow that payment method, but Raging Bull itself has stated that it cannot send the required wire to my bank.

Requested resolution:

I respectfully ask AskGamblers to assist me in obtaining my $2,500 withdrawal, preferably by allowing Raging Bull to process it through Bitcoin as a one-time exception, or by helping establish another reasonable payment method that I can actually use.

I can provide screenshots of my conversations and Raging Bull's September 4 email confirming the issue.

Thank you for reviewing my complaint and helping me find a resolution.

Kevin

Resolved

$500

Constantly declining my withdrawal no matter the withdrawal method

So I used RagingBull Casino and hit big for $826. I have tried every single withdrawal method possible and they refuse to pay me out. This has been going on for almost 7 months. No matter how I try to get my money it’s declined. If I try to contact their help center about any solutions I get completely ignored.

Rejected

$826

Cannot get my winnings

They are stalling my withdrawal.

I used only real cash debit, no bonus, no nothing.

They owe me 2500$ in a BTC withdrawal and another $ 9k.

Now the only option is a BTC withdrawal. Please help me get my money back.

I fairly won with real cash. I have gotten every excuse about not paying me. Then they say yes, then say no.

I need real help now. Enough is enough. They have me submit everything over and over, then tell me they don’t even take the bank; it’s all lies after lies. Multiple people on chat; no one ever the same. This is a complete scam. I will push this all the way to the FBI and to the lic board.

I wagered over 49k dollars on real-money cash wagers, no bonus whatsoever.

They say I was approved for a 1 time btc 2500$ withdrawal, so I’m still waiting for that before I do anything else to see if this is legit.

Anything you can do to help?

Unresolved

$45,000

3 Withdrawal delayed since June 29th

Hello,

I initiated 3 withdrawal requests on 6/29 for $2500 each.

Since then, I have followed all guidelines given to me. I provided bank statements, utility bills, etc. My withdrawals keep getting denied and/or approval dates pushed out. The original approval date was 7/13, then 7/16, and now 7/21.

Prior to 7/13, I was told I needed a bank statement showing a month of activity and a positive ending balance over $20. I did that. I then received an email saying my bank was not allowed.

I chatted with customer service, and they said my account could not be accepted but refused to provide specific details. They recommended I use an account in another bank, but I already have an account there. Very confusing.

I feel as though they are just trying to avoid paying me out with these confusing and conflicting conversations.

I really need some support, please. Thank you.

I attached some screenshots of conversations with them where they tell me to open an account in other bank, though my account is already with them as well

They have no solutions other than to open a new bank account, use it for a month, then send them the details for review, and they can then advise if it can be used.

That seems wild to me and a very shady business practice. I have done what they have asked and would like my payouts processed.

Thank you for your support.

Resolved

$7,500

refusing to pay since March

Hi, i’ve been trying to get my payout from raging Bull Casino since March. My account has been verified several times I’ve done everything that they asked me to do multiple times, including opening another bank account only for them to say they can’t use it after opening. They keep giving me different reasons every time I contact them. Three days ago they told me they would contact me back within two hours to let me know about going about using bitcoin for my payout. Still haven’t heard from them. Please help me get my cash payout.

Resolved

$586

23 days and still no payout

I requested a withdrawal of 2294.00 on 5/30/26.

It was finally approved on 6/09/26, and per their timeframe for withdrawals, today is the 10th business day, and I still haven't received it.

Customer service can't get it together with the first one telling me I would get it on the 12th, the next two said today, and the one today says, " Well, today is still the 10th day, so come back and ask tomorrow.

I was denied a supervisor when I asked for one because, according to her, they can't do any more than she can, so it wasn't necessary.

I just need my money!!

Resolved

$2,294