Karamba Casino - Given the run around with payment

posted on July 27, 2016.

I withdrew my £100 from there casino on friday 22/07/16 it is now end of wednesday 27/07/16. Now i know that the weekend would not count as processing time but as of monday it would of started the 48hour count down. Its now been way over 60hours and my funds still state "pending" now the karamba policy clearly states that in the forst 48hours after your withdrawal you can cancel it and have funds put back in your account which i assume is the "pending" now if its been over 3 days why has it not been changed to "processing". I have spoken to them in the chats but they all give you a different answer and they even said that because there busy they have no idea how long it will take for the funds to be proccessed. But they have time to tell me that they have recieved my id photos but dont actually seem to of even attempted to start processing. Its almost like they really dont want to pay funds so they try to stretch out how Long they can delay you. Its the worst casino experience i have ever had. When you email them you get no response. When you send them id you dont even get an automated response to know that they have recieved it. For all i know some stranger could have my id photos! At the current moment in time they say i just have to wait. Funny how they can still send me a dozen emails for offers but not one to let me know that my funds are going to be processed. I wouldnt be suprised if they come up with more crap i have to send them just to delay it even more.

posted on July 28, 2016.

Dear Dre0206,

Thanks for your email.
I am happy to inform you that your withdrawal was processed earlier today.
(We also sent you a confirmation by email)
For the first cash out & in order to verify the player account, we generally request some documents.
We wish you many many more wins !
Best Regards

posted on July 28, 2016.

They are correct karamba have sent me an email and have started to process it. I would like to give one of there chat staff named alistar a recommendation as she was brilliant. The other staff gave me i dont know and you just need to wait where as she actually found out the problem and ive got screenshots of her saying that it has been unusally long for them to not of startef processing and she actually sorted it out for me so many thanks to her.

posted on August 1, 2016.

Dear @Dre0206,

Did you received your payment, can we close this complaint? Please be advised that in case you fail to respond within the given time frame we will consider this case as resolved.