So this is yet another casino that I'm having withdrawal problems with. I really have no idea why they do this. I requested my withdrawal on Tuesday and as we speak on Friday it's still in pending status which means it hasn't even been sent yet. I've spoken to customer service various times over the last couple of days and each time they've tried to fob me off saying I need documents at which point I argue that I'm already verified. After a lot of back and forth they agree I'm verified and then give me a load of rubbish about the accounts team verifying the withdrawal. Each time I ask the payment release date gets further away and they are not interested in the slightest with helping. They just say 'it's out of our hands' . What a joke. I'm so sick of casinos messing people around whenit comes to paying out money. They've lost another customer in myself and I suggest anybody else that's thinking of playing here doesn't bother. It's a small withdrawal of £350 which will probably be trimmed to £50 as it was no deposit free spins winnings. (Which is pathetic as I am a depositing customer) so god only knows the trouble people would have with larger amounts. Here's the latest chat transcript.
Fri, 10/14/16 12:02:51 pm Europe/London
Hello greebot1982. How are you today? I'm here to assist you.
greebot1982 12:03:55 pm
So I see my withdrawal is still pending. It's beyond a joke now so I'm just letting you know I'm sending all chat transcripts and details to the askgamblers complaints team and forums because this is ridiculous.
You can either speak to your finance team and release my funds now or I'm doing th above and never using this casino again 12:04:32 pm
Kim 12:05:00 pm
One moment please while I look into your account.
Thank you for holding. Your withdrawal is still with our Accounts team, it most likely that it will only be processed by next week Monday for the soonest 12:08:05 pm
greebot1982 12:10:20 pm
Unacceptable. I said to the guy earlier I have absolutely no idea why you casinos pull this crap and make withdrawals so difficult. You just lose customers. My withdrawal has been in a pathetic pending status since Tuesday and it's not acceptable. It gets sorted right now or I'm filing the complaints on various forums and making sure nobody else makes the mistake of playing here.
Kim 12:11:18 pm
I understand that you're upset, your withdrawal is out of our hands and will be processed once its been reviewed
greebot1982 12:12:43 pm
Out of our hands?!? Hahaha? Is that some kind of joke? I'm saving this chat transcript along with the others and making the complaints and I'll never be playing here again. Bravo for the customer service.
Will update if anything changes. Thanks.