Banned with my balance

Gamdom permanently banned my account and confiscated approximately $10,000–$11,000 without providing a specific explanation

I am submitting this formal complaint against Gamdom regarding the permanent closure of my account and the confiscation of approximately $10,000–$11,000 in remaining funds.

My account was undergoing Level 3 Source of Funds (SOF) verification. I submitted the requested documentation and waited more than two weeks for the verification process to be completed.

During this period, I contacted Gamdom support multiple times to request updates. I was repeatedly left waiting without a clear resolution or satisfactory explanation for the delay.

On November 10, 2026, I contacted Gamdom’s live chat again and spoke with a support representative named Zoe.

To my surprise, I was informed that Gamdom had completed a review of my account and determined that certain gameplay activity violated their Terms and Conditions.

As a result, Gamdom stated that:

* My account had been permanently banned.

* All remaining funds, approximately $10,000–$11,000, had been forfeited.

What concerns me most is that Gamdom has not identified the specific Terms and Conditions provision allegedly violated, explained the activity behind the decision, or provided any evidence supporting the confiscation.

I understand that online casinos have the right to investigate accounts and enforce their Terms and Conditions. However, I believe that permanently confiscating such a substantial balance requires a clear and properly substantiated explanation.

There is also an important distinction between restricting or closing an account and confiscating all remaining customer funds.

I am requesting that AskGamblers investigate this case and assist in obtaining the following information from Gamdom:

1. The exact Terms and Conditions provision that Gamdom claims was violated.

2. A clear explanation of the alleged violation and the supporting evidence that can be disclosed.

3. The contractual justification for confiscating my entire remaining balance.

4. A breakdown of the confiscated amount, including deposits, winnings and any other relevant transactions.

5. A fair reconsideration of the decision and the return of any funds that Gamdom is not contractually entitled to withhold.

I have screenshots of the conversation with Gamdom support confirming the permanent account ban and forfeiture of funds. I can also provide relevant verification correspondence and supporting documentation.

After more than two weeks of waiting for the SOF verification process, receiving a permanent ban and losing approximately $10,000–$11,000 without a specific explanation has been extremely concerning.

I am seeking a fair and transparent resolution and respectfully request AskGamblers’s assistance in reviewing the circumstances of this confiscation.

My desired resolution is the return of the confiscated funds, subject to a fair and properly documented investigation.

Thank you for your assistance.

On 4 October 2026 I made 6 deposits to my Gamdom account and placed sports bets. All bets won except one, so my balance should have been over $55,000.

Gamdom then requested KYC. I completed verification and submitted all the documents they asked for.

After that, Gamdom support sent me emails stating that:

withdrawals were temporarily opened so I could withdraw my remaining balance, after which the account would be permanently closed;

they could not help further and had already provided all information;

a refund was impossible because I had “already used and played”;

management had made a final decision, and all winnings and bonuses were voided.

I was allowed to withdraw only about $6,000. The remaining balance, over $49,000, was removed from my account.

At no point did Gamdom state which rule or clause of its Terms and Conditions I violated. The bets were accepted and settled by Gamdom, and I passed KYC.

What I request:

Contact Gamdom and ask them to name the specific Terms and Conditions clause used to void my winnings.

Ask Gamdom to provide the full bet history and balance calculation for my account.

Mediate and help me recover the voided funds.

Evidence attached as files: screenshots of Gamdom’s emails, KYC confirmation, deposit and bet history, withdrawal record.

After I placed the bet https://gamdom.com/transactions?tab=bets&betDetail=D8YOW9DS my account was closed for routine verification, as they said.

I in promply manner provided my documents and completed KYC lvl 1, lvl 2, and lvl 3.

However, I was blocked from placing bets and withdrawing money.

The bet I placed won, and my balance changed to 10240$.

After that, I waited for the verification to be completed for 7 days. After that, I received a notification that I had breached the ToS and my winnings were nullified, and my balance changed to 5011$.

My winnings were completely legitimate, and I would like to receive them, as I did nothing wrong.

They allowed me to withdraw the remaining balance; however, I am withdrawing my remaining balance under protest and without prejudice to my claim for the 5229$ deducted from my account.

Withdrawing this balance does not mean I accept the closure or the deduction.

Hello askgamblers and gamdom casino.

Today I want to complain about unfair gamdom decision.

They ask me to pass KYC. I completed in in couple minutes. They requested bank statement, I showed it to them. Then they asked another bank statement, which I proved to them too.T

They did not want to verify my account because they didn't see any salary, but in statement they could see same transactions from same person on my balance, its my job owner and partner, and he pays me from every successful case that I make.

I told it to them, and the next day my account got blocked. They say that I breach rules, but they never say which rule did I breach.

With all of that ''justification'' about bank statement and salary I can clarify for myself that they didn't want to pay, and I ask you to help me with paying my money