Banned with my balance

On 4 October 2026 I made 6 deposits to my Gamdom account and placed sports bets. All bets won except one, so my balance should have been over $55,000.

Gamdom then requested KYC. I completed verification and submitted all the documents they asked for.

After that, Gamdom support sent me emails stating that:

withdrawals were temporarily opened so I could withdraw my remaining balance, after which the account would be permanently closed;

they could not help further and had already provided all information;

a refund was impossible because I had “already used and played”;

management had made a final decision, and all winnings and bonuses were voided.

I was allowed to withdraw only about $6,000. The remaining balance, over $49,000, was removed from my account.

At no point did Gamdom state which rule or clause of its Terms and Conditions I violated. The bets were accepted and settled by Gamdom, and I passed KYC.

What I request:

Contact Gamdom and ask them to name the specific Terms and Conditions clause used to void my winnings.

Ask Gamdom to provide the full bet history and balance calculation for my account.

Mediate and help me recover the voided funds.

Evidence attached as files: screenshots of Gamdom’s emails, KYC confirmation, deposit and bet history, withdrawal record.

After I placed the bet https://gamdom.com/transactions?tab=bets&betDetail=D8YOW9DS my account was closed for routine verification, as they said.

I in promply manner provided my documents and completed KYC lvl 1, lvl 2, and lvl 3.

However, I was blocked from placing bets and withdrawing money.

The bet I placed won, and my balance changed to 10240$.

After that, I waited for the verification to be completed for 7 days. After that, I received a notification that I had breached the ToS and my winnings were nullified, and my balance changed to 5011$.

My winnings were completely legitimate, and I would like to receive them, as I did nothing wrong.

They allowed me to withdraw the remaining balance; however, I am withdrawing my remaining balance under protest and without prejudice to my claim for the 5229$ deducted from my account.

Withdrawing this balance does not mean I accept the closure or the deduction.

Hello askgamblers and gamdom casino.

Today I want to complain about unfair gamdom decision.

They ask me to pass KYC. I completed in in couple minutes. They requested bank statement, I showed it to them. Then they asked another bank statement, which I proved to them too.T

They did not want to verify my account because they didn't see any salary, but in statement they could see same transactions from same person on my balance, its my job owner and partner, and he pays me from every successful case that I make.

I told it to them, and the next day my account got blocked. They say that I breach rules, but they never say which rule did I breach.

With all of that ''justification'' about bank statement and salary I can clarify for myself that they didn't want to pay, and I ask you to help me with paying my money

Hello,

On July 14, 2025, I registered with Gamdom and deposited 786 USDT.

The next day, I placed a sports bet. After placing the bet, I claimed Instant Rakeback and received approximately 4.68 USDT.

Shortly afterwards, Gamdom cancelled the bet and returned the stake to my balance. My balance was then 790.68 USDT. A few minutes later, my account was permanently closed and all funds were confiscated.

I have a screenshot showing the 790.68 USDT balance shortly before the account was closed.

When I contacted Gamdom, they told me that my account had been permanently closed due to a “serious violation” of their Terms of Service and that the remaining funds had been confiscated. They did not explain what exactly I had done wrong.

I later posted a public review online. Gamdom replied on March 24, 2026 and said that “funds used for gameplay are non-refundable

However, I am not asking for money that I gambled and lost. Gamdom cancelled the bet themselves and returned the stake to my balance before closing the account and confiscating the funds.

I am also not asking for the approximately 4.68 USDT Instant Rakeback related to the cancelled bet. I only want my original 786 USDT deposit returned.

I have no problem with Gamdom closing my account if they no longer want me as a customer. My complaint is about them keeping my deposited money after the bet had already been cancelled.

I am asking Gamdom to return my 786 USDT deposit.

Regards,

Hello. I am writing to file an official complaint against Gamdom Casino regarding the unfair confiscation of my legitimate winnings.

Case Details:

1. Deposit: I registered on the website and made an initial deposit of $632.69 USDT.

2. The Lock & Verification: After my balance increased, my withdrawal functionality was suddenly locked, and the support team requested identity verification. I immediately provided my real documents, and my KYC Level 1 and Level 2 statuses were successfully approved and marked as "Completed".

3. Gameplay During Investigation: The support team told me that my account was under investigation and I had to wait. However, my ability to play was NOT restricted. For nearly a month, while the investigation was ongoing, I continued to actively play various games (Roulette, Dice, and Sports Betting).

4. Massive Activity: In total, I completed 20,998 games (bets) and generated a huge wager of $26,796.68, which is fully visible in my account statistics. The casino willingly allowed me to risk my balance for weeks during their own review process.

5. The Confiscation: Recently, while I was right in the middle of active gameplay and placing another bet, the casino suddenly intercepted my session. They notified me that my funds were being confiscated due to alleged "abusive behavior". They seized my entire net profit of $2,595.79 USDT, leaving only my initial deposit of $632.69 on the account (which they subsequently allowed me to withdraw).

My Position:

I have played almost 21,000 rounds on their platform. It is completely unfair and hypocritical for a casino to keep betting options open, allow a user to generate thousands of bets during an "investigation," and then selectively choose to confiscate the balance only because the user ended up winning. If I had lost my balance during this month, the casino would have happily kept my money.

Gamdom has seized my winnings without presenting any concrete evidence of "abusive behavior". I request the arbitration team to oblige Gamdom Casino to provide full evidence of the alleged violation or fully restore my confiscated profit of $2,595.79 USDT.

Evidence:

I have attached screenshots of my completed KYC status, my platform statistics showing 20,998 games played, and a screen recording showing the locked account state right at the moment of the sudden confiscation (https://www.youtube.com/watch?v=gxYou4dXUGo).