Banned with my balance
2 weeks ago (9th of july 2024) I deposited 85,000$ on gamdom and got lucky playing blackjack and some crazy time and managed to cash out 350,000 $ which they processed without any problem. I decided to keep on playing and deposited again, and got a balance of 1.35m $ playing big hands on blackjack (400k total deposit). When I tried to withdraw half of the balance, it showed as pending for a few hours and eventually got denied. Reached out to gamdom support and they demanded KYC, proof of address, a selfie with dates etc, which I happily provided within minutes. They said they needed to make sure there was no cheating before processing the withdrawal since it’s a large sum (makes no sense since I was playing live evolution blackjack). Kept on playing some crazy time for 30 minutes or so, and then the account got banned without any warning. I’ve been trying to figure out what’s happening for two weeks now and their standard reply is that the investigation is under review and they’ll let me know when it comes to a conclusion. I have had no ETA on when it will end, no reason for the ban, and no type of relief given my 1.35m $ is locked with them and I suspect they’re doing this to get out of paying it (like they did to other high roller players, takes a simple google search to see how they treat their high rollers)
Screenshot
