Complaint #32 Gamdom Casino

Account closure and money withheld

By nicklalonde

10 months ago

Hello I am writting due to a recent situation where my account was banned at Gamdom and where they are telling me I forfeit all my winnings along with my deposit.

When I ask them for the reason of the ban and money forfeited they tell me that it is a managements decision and they cannot see the reason why. I basically am being stolen from as I have read the terms and conditions and I adhered to all of it.

My username on gamdom: < sent to casino >

Signin method: google

Disputed Casino Gamdom Casino

Reason Account closure

Discussion

AskGamblers

• Support Team

2 months ago

Dear all,

Following a careful review and consideration of all the information, details and/or proof presented by the parties during the complaint process, the AskGamblers Complaint Team reached the conclusion that Gamdom Casino management acted in accordance with their Terms and Conditions.

Based on the abovementioned information, the AskGamblers Complaint Team considers this case resolved and it is now officially closed. While we understand this might not be the outcome expected by the complainant, we would like to remind you that, in case of a disagreement with our decision, further assistance on the matter could be requested from the relevant regulatory body and/or appointed ADR entity.

nicklalonde

• 1 reviews

2 months ago

Thank you for the response.

However, I must respectfully dispute the decision to confiscate my winnings, as the explanation provided remains unclear and unsupported by specific evidence.

First, my account activity consisted of only six bets in total. Two of these were standard pregame wagers, two were esports wagers on markets actively promoted and offered by Gamdom, and the remaining two were live bets (one NHL winning margin bet and one NBA playoff moneyline bet). This is a very small number of wagers and reflects normal recreational betting activity.

Second, all of these bets were accepted by the sportsbook at the odds offered on the platform and were fully settled before my winnings were confiscated. At no point was I notified that the bets were irregular or in violation of any rule prior to settlement.

Third, the explanation provided by Gamdom refers to “irregular betting patterns consistent with advantage betting,” but no specific example or evidence has been presented to support this claim. With only six wagers placed, it is difficult to understand how a pattern could reasonably be established.

Most importantly, Gamdom has not cited any specific clause from their Terms and Conditions that I allegedly violated. Simply labeling activity as “advantage betting” without identifying the exact rule that was breached does not provide a transparent justification for voiding settled wagers.

If Gamdom believes a violation occurred, I respectfully request that they provide the following:

1. The exact clause in the Terms and Conditions that was allegedly breached.
2. A clear explanation of which of my six wagers violated that clause and why.
3. Any evidence used by the risk team to conclude that my betting activity constituted prohibited advantage betting.

As it stands, the wagers were placed legitimately on markets openly offered by the sportsbook, were accepted at the posted odds, and were already settled. Confiscating winnings under these circumstances without clearly demonstrating a rule violation appears unfair and inconsistent with transparent sportsbook practices.

For these reasons, I respectfully request that Gamdom reconsider their decision and release the confiscated winnings totaling $3,000, or provide detailed evidence and the exact rule violation that justifies the confiscation.

Thank you.

Gamdom Casino

• Representative

2 months ago

Hi,

Thank you for your patience while we reviewed your case.

Following a thorough investigation by our risk team, we identified irregular betting patterns on your account that are consistent with advantage betting. This type of activity goes against our Terms and Conditions, and as a result the decision was made to void the associated winnings.

Regarding the deposit, as outlined in our refund policy, no refund can be issued once a deposit has been used to place bets on our platform. As the funds had already been used for wagering activity, we are unable to process a refund in this case.

All cases are reviewed thoroughly and fairly according to our rules, and we want to assure you this case was handled in line with that process. Should you have any further questions or need clarification on anything, we are always happy to help.

Gamdom Support Team

AskGamblers

• Support Team

2 months ago

Dear all,

This complaint has been reopened as per Gamdom Casino request and the AskGamblers Complaint Team would like to give it one more try and help both parties involved into the dispute reach a satisfactory resolution.

Gamdom Casino Complaint Stats

Resolved 6 / 9

Avg. Amount $159,148

Avg. Complaint Duration 5 days

Avg. Response Time 2 days

Gamdom Casino Complaints

See all complaints for this casino

Withdrawals not allowed

ID: 47892912, Account Name: jJd58dwa. Account balance: $1452.33.

On May 15th, my withdrawal request of $830 was put on hold, and I was asked to complete KYC verification. I subsequently completed the verification process successfully.

Afterwards, I contacted customer service daily, but all the representatives gave the same answer: the account was undergoing "standard review," which supposedly took 24 hours to several days. However, today is the 19th day of waiting, and I still receive the same monotonous reply: "Thank you for your patience," without any clear explanation or estimated time.

What I find extremely worrying is that a platform with such a large user base and a good reputation is delaying withdrawals for such a long time without providing any meaningful updates on my fund status.

31h left

$830

Withdrawal Delayed for 11 Days After Successful KYC Verification

My nickname on the website is < usenname removed >

ID: 47899007

11 days ago, my withdrawal request was put on hold and I was asked to complete KYC verification. I successfully completed the verification process shortly after.

After that, I was informed that my account was undergoing a “standard review,” which was said to take between 24 hours and several days. However, today marks the 11th day of waiting, and I continue to receive the same generic response: “We appreciate your patience,” without any clear explanation or estimated timeframe.

I find it extremely concerning that a platform with such a large audience and reputation is delaying withdrawals for this long while providing no meaningful updates regarding the status of my funds.

Unresolved

$700

Unfair Withholding of my Funds by Gamdom Platform

Unfair Withholding of my Funds by gamdom Platform. My 337$ account was later closed, and my remaining balance has been withheld without a clear explanation or withdrawal option. Despite multiple requests, support has refused to assist further. I request help in recovering my funds from this platform.

Unresolved

$337

Withdrawal disabled without any reason

Unreasonable delay in account investigation (14+ days) and funds withheld by Gamdom Casino

I am raising this formal complaint against Gamdom regarding my account, Rinkukumar. My account has been blocked/placed under "Internal Investigation" for more than 14 days, and the casino is refusing to release my balance of 672.63

I have been contacting the casino support team daily via live chat and email. Every time, I receive the same automated response: "The internal team is checking your account." No specific reason for this investigation has been provided, and no timeline has been given for its completion

• Verification Status: My KYC (Identity & Address) verification was already approved before this issue started.

• Duration: It has been over 2 weeks since I last had access to my funds.

• Lack of Communication: The casino is stalling the process and has stopped providing any meaningful updates, which is a breach of fair gaming practices.

I have followed all the Terms and Conditions of the platform. I request the AskGamblers team to intervene and ask the casino to:

1. Provide a concrete reason for the delay.

2. Complete the investigation immediately.

3. Release my pending balance of 672.63

Resolved

₹673

Withdrawal held without justification for over 6 days

I am submitting this complaint regarding an unreasonable delay in processing my withdrawal on Gamdom.

I created my account and deposited funds in good faith. Shortly after, I requested a withdrawal. However, my withdrawal was immediately placed on hold, and it has now been over 6 days without resolution.

During this period, I have contacted Gamdom support daily. Unfortunately, I have only received generic responses such as “this process can take 24 hours to a few days” and later “it should be resolved within a couple of days.” Despite these assurances, no concrete timeline has been provided, and the stated timeframes have already been exceeded.

Additionally, I have not been given:

Any specific reason for why my withdrawal has been placed on hold
Any details about what verification or review process is pending
Any clear or final timeline for when my funds will be released

The responses I receive repeatedly mention a high volume of cases and internal ticket reviews, which does not justify withholding my funds without transparency or a defined resolution timeframe.

This situation is highly concerning, especially since:

The issue began immediately after account creation
There has been no communication of any rule violation or required action from my side
My funds are being held without explanation

I have fully cooperated and reached out multiple times, but the lack of accountability and clarity from the casino is unacceptable.

I respectfully request:

Immediate processing and release of my withdrawal
A clear explanation for the delay
Assurance that such delays will not occur without proper communication in the future

I am simply requesting access to my own deposited funds, and I expect this matter to be resolved promptly and fairly.

Resolved

₹9,938

Unjustified Account Ban and Confiscation of Winnings

Gamdom User ID: 47817902

Dear AskGamblers Team,

I am writing to seek your help regarding the unfair confiscation of my winnings and the unjustified permanent ban of my Gamdom account.
I participated in Gamdom's "Early Six" IPL sports promotion. I placed my bets fairly, won the bets, and a promotional reward of $206.40 was credited to my account. However, shortly after this, Gamdom permanently banned my account. While they returned my original deposit, they completely confiscated my legitimate $206.40 winnings.
When I contacted their support (and complained on Trustpilot), a representative named Maya emailed me stating that they found "irregularities" and a violation of Terms & Conditions. However, when I explicitly asked for the technical proof or the exact nature of this violation, they flatly refused, stating that this information falls under "internal discretion" and cannot be disclosed.
I strongly object to this. I have only ONE account on Gamdom, I used my own personal crypto wallet for transactions, and I did not violate any promotional rules. Gamdom is using vague terms like "irregularities" as an excuse to avoid paying winning players. A casino cannot simply confiscate a player's balance and hide behind "internal policies" without providing any evidence to back up their claims.
I request Gamdom to present their so-called "proof" to your team. If they cannot prove any specific fraud, I demand the immediate release of my $206.40. I have attached the email screenshots and Trustpilot replies for your reference.
Thank you for your time and assistance.

Unresolved

$206

Unfair account closure and confiscation of 200 Euro balance

I am filing this complaint against Gamdom regarding the unfair closure of my account and the confiscation of approximately €200 in remaining funds.

Background of Play:
My account activity has been entirely recreational, consisting of fair gameplay across a variety of different bets. Just prior to this issue, on Apr 7-2026, my account underwent a manual review by their security department . I was explicitly informed that my account was in good standing. Nothing in my betting patterns or account status changed between my regular play and then after 48 hours of this review, sudden block, which makes this restriction arbitrary and unjustified.

Support Failure:
I contacted support to resolve this and waited over 96 hours for a response. When they finally replied, they provided no explanation or evidence of any terms-of-service violation. Instead, they simply stated the matter was "closed" and told me that further communication must come through "formal legal representation."

Request for Resolution:
I have acted in good faith and have been a consistent user of the platform. Telling a player to hire a lawyer for a €200 support inquiry regarding a recreational account is an unethical stalling tactic.

I request:

A clear explanation and proof for the account closure given my history of fair, recreational play.

The immediate release of my remaining balance of approximately €200.

An explanation as to why the account was blocked immediately after a period of normal, cleared activity.

Resolved

Blocked account without reason and scammed 245 usdt

22.07.2025 Gamdom.com blocked account without reason and scammed 245$. I was on the site when suddenly I saw the message: Your account has been Banned! Reason: - 2025-07-22
I registered on the Gamdom.one website. I bet on sports. There were deposits/withdrawals. Today I was on the website and was kicked out of my account with the message "Your account has been Banned!
Reason: - 2025-07-22".
I wrote to support, the answer was "you have been blocked without explanation with confiscation of your balance". (screenshot attached). There were no requests for verification or anything else. They just stole the balance without any explanation.

I wrote to support via e-mail, their answer:

Hi there,

Thank you for getting in touch.

I have reviewed your account and I see that it was banned due to a breach in our Terms of Service.

The account will remain banned and any funds in it have now been confiscated.

I am sorry as I know that this is not the response that you were waiting for.

Feel free to reach out anytime, should you need further assistance.

Resolved

$245

Banned with my balance

2 weeks ago (9th of july 2024) I deposited 85,000$ on gamdom and got lucky playing blackjack and some crazy time and managed to cash out 350,000 $ which they processed without any problem. I decided to keep on playing and deposited again, and got a balance of 1.35m $ playing big hands on blackjack (400k total deposit). When I tried to withdraw half of the balance, it showed as pending for a few hours and eventually got denied. Reached out to gamdom support and they demanded KYC, proof of address, a selfie with dates etc, which I happily provided within minutes. They said they needed to make sure there was no cheating before processing the withdrawal since it’s a large sum (makes no sense since I was playing live evolution blackjack). Kept on playing some crazy time for 30 minutes or so, and then the account got banned without any warning. I’ve been trying to figure out what’s happening for two weeks now and their standard reply is that the investigation is under review and they’ll let me know when it comes to a conclusion. I have had no ETA on when it will end, no reason for the ban, and no type of relief given my 1.35m $ is locked with them and I suspect they’re doing this to get out of paying it (like they did to other high roller players, takes a simple google search to see how they treat their high rollers)

Resolved

$1,430,735

Banned my account and have not paid me

I am a highroller and I had a balance of almost $1m with Gamdom. I played baccarat and slots and I got some really nice wins.

Then my account went 'under review' for the past 3 days, but now my account is banned completely. I can't even log in.

With such a high balance I'm panicking that they are stealing my money.

There hasn't been any communication about why my money is frozen. THEY ARE STEALING.

Rejected

$950,000