Complaint #41 Gamdom Casino

Unfair account closure and confiscation of 200 Euro balance

By nitin42

1 month ago

I am filing this complaint against Gamdom regarding the unfair closure of my account and the confiscation of approximately €200 in remaining funds.

Background of Play:
My account activity has been entirely recreational, consisting of fair gameplay across a variety of different bets. Just prior to this issue, on Apr 7-2026, my account underwent a manual review by their security department . I was explicitly informed that my account was in good standing. Nothing in my betting patterns or account status changed between my regular play and then after 48 hours of this review, sudden block, which makes this restriction arbitrary and unjustified.

Support Failure:
I contacted support to resolve this and waited over 96 hours for a response. When they finally replied, they provided no explanation or evidence of any terms-of-service violation. Instead, they simply stated the matter was "closed" and told me that further communication must come through "formal legal representation."

Request for Resolution:
I have acted in good faith and have been a consistent user of the platform. Telling a player to hire a lawyer for a €200 support inquiry regarding a recreational account is an unethical stalling tactic.

I request:

A clear explanation and proof for the account closure given my history of fair, recreational play.

The immediate release of my remaining balance of approximately €200.

An explanation as to why the account was blocked immediately after a period of normal, cleared activity.

Disputed Casino Gamdom Casino

Reason Terms violation

Discussion

AskGamblers

• Support Team

2 weeks ago

Dear all,

Following a careful review and consideration of all the information, details and/or proof presented by the parties during the complaint process, the AskGamblers Complaint Team reached the conclusion that Gamdom Casino management acted in accordance with their Terms and Conditions.

Based on the abovementioned information, the AskGamblers Complaint Team considers this case resolved and it is now officially closed. While we understand this might not be the outcome expected by the complainant, we would like to remind you that, in case of a disagreement with our decision, further assistance on the matter could be requested from the relevant regulatory body and/or appointed ADR entity.

nitin42

1 month ago

Dear AskGamblers Complaint Team and Gamdom Casino,

Thank you for the update. I maintain that I am a legitimate player and I categorically deny both of the accusations brought forward by Gamdom.

Regarding Point 1: Unfair Advantage Play
Gamdom's claim remains completely vague. Stating that a "game provider reported it" without providing the specific game, the exact bets, or the supposed "manipulation" strategy makes it impossible for me to defend myself. I play standard games according to the rules provided. I ask the AskGamblers team to heavily scrutinize whatever report has been provided privately. If there is genuine evidence of manipulation, the specific mechanics of this alleged exploit should be shared transparently.

Regarding Point 2: Multiple Linked Accounts via IP Address
I do not own, control, or have access to any other accounts on Gamdom. Finding a matching non-VPN IP address is not definitive proof of "linked accounts" or coordinated behavior. It is incredibly common for multiple people to share the same public IP address due to shared living environments, university networks, or local Internet Service Providers that use dynamic IP allocation and Carrier-Grade NAT (CGNAT).

An IP match alone does not equal account collusion. If Gamdom reviews the actual underlying data—such as device fingerprints, KYC details, payment/withdrawal methods, and individual betting patterns—they will see there is no connection between me and any other user. I have only ever used my own details and my own funds.

Because Gamdom has chosen to share their "extensive" evidence privately, I am relying entirely on the AskGamblers Complaint Team to objectively verify if this evidence genuinely proves coordinated abuse, or if it is merely circumstantial data (like a shared local ISP) being used to justify confiscating my legitimate winnings.

I respectfully ask AskGamblers to hold the casino to a high standard of proof.

AskGamblers

• Support Team

1 month ago

Dear @nitin42,

Rest assured that the AskGamblers Complaint Team is in contact with the Gamdom Casino team and your case is being handled accordingly. Updates will be provided in due course.

Thank you for understanding.

Gamdom Casino

• Representative

1 month ago

Hi,

We would like to follow up on this case and provide the available evidence on our end.

Following a thorough review, the account in question has been found to have committed multiple breaches of our Terms of Service.

1. Unfair Advantage Play

The account was found engaging in advantage play, as confirmed by a report from one of our game providers. This is explicitly prohibited under our terms: "Cooperation with others to manipulate game outcomes, exploit promotions, or gain an unfair advantage."

2. Multiple Linked Accounts

We have identified multiple accounts linked via the same IP address, confirmed as non-VPN. This is a clear breach of our Multiple Accounts policy (Section 2.3), which states that each user is permitted to hold only one active account. Our IPL promotion is also valid once per user and per household.

As outlined in Section 6.3 of our Terms of Service: "If we detect Multiple Accounts, or suspect that a bonus offer has been misused either individually or as part of coordinated behaviour we may take appropriate action to ensure the fairness and integrity of our promotions. This may include revoking access to active bonuses, reversing associated winnings, restricting future promotional eligibility, suspending and/or closing any Accounts involved in a breach of these T&Cs or of regulatory obligations. We monitor promotional activity to maintain fair play."

In line with this, the bonus funds have been confiscated. No deposit funds were taken, only the promotional bonus winnings.

We would appreciate it if this could be reviewed by your team. We are also willing to share this evidence directly with the user, given how clear and extensive the breach is across multiple areas.

All relevant details and attachments have been provided to the AskGamblers team via email, and we hope to bring this to a fair resolution given the evidence shared on our end.

Gamdom Support Team

Gamdom Casino Complaint Stats

Resolved 6 / 9

Avg. Amount $159,148

Avg. Complaint Duration 5 days

Avg. Response Time 2 days

Gamdom Casino Complaints

See all complaints for this casino

Withdrawals not allowed

ID: 47892912, Account Name: jJd58dwa. Account balance: $1452.33.

On May 15th, my withdrawal request of $830 was put on hold, and I was asked to complete KYC verification. I subsequently completed the verification process successfully.

Afterwards, I contacted customer service daily, but all the representatives gave the same answer: the account was undergoing "standard review," which supposedly took 24 hours to several days. However, today is the 19th day of waiting, and I still receive the same monotonous reply: "Thank you for your patience," without any clear explanation or estimated time.

What I find extremely worrying is that a platform with such a large user base and a good reputation is delaying withdrawals for such a long time without providing any meaningful updates on my fund status.

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Withdrawal Delayed for 11 Days After Successful KYC Verification

My nickname on the website is < usenname removed >

ID: 47899007

11 days ago, my withdrawal request was put on hold and I was asked to complete KYC verification. I successfully completed the verification process shortly after.

After that, I was informed that my account was undergoing a “standard review,” which was said to take between 24 hours and several days. However, today marks the 11th day of waiting, and I continue to receive the same generic response: “We appreciate your patience,” without any clear explanation or estimated timeframe.

I find it extremely concerning that a platform with such a large audience and reputation is delaying withdrawals for this long while providing no meaningful updates regarding the status of my funds.

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Unfair Withholding of my Funds by Gamdom Platform

Unfair Withholding of my Funds by gamdom Platform. My 337$ account was later closed, and my remaining balance has been withheld without a clear explanation or withdrawal option. Despite multiple requests, support has refused to assist further. I request help in recovering my funds from this platform.

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Unreasonable delay in account investigation (14+ days) and funds withheld by Gamdom Casino

I am raising this formal complaint against Gamdom regarding my account, Rinkukumar. My account has been blocked/placed under "Internal Investigation" for more than 14 days, and the casino is refusing to release my balance of 672.63

I have been contacting the casino support team daily via live chat and email. Every time, I receive the same automated response: "The internal team is checking your account." No specific reason for this investigation has been provided, and no timeline has been given for its completion

• Verification Status: My KYC (Identity & Address) verification was already approved before this issue started.

• Duration: It has been over 2 weeks since I last had access to my funds.

• Lack of Communication: The casino is stalling the process and has stopped providing any meaningful updates, which is a breach of fair gaming practices.

I have followed all the Terms and Conditions of the platform. I request the AskGamblers team to intervene and ask the casino to:

1. Provide a concrete reason for the delay.

2. Complete the investigation immediately.

3. Release my pending balance of 672.63

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Withdrawal held without justification for over 6 days

I am submitting this complaint regarding an unreasonable delay in processing my withdrawal on Gamdom.

I created my account and deposited funds in good faith. Shortly after, I requested a withdrawal. However, my withdrawal was immediately placed on hold, and it has now been over 6 days without resolution.

During this period, I have contacted Gamdom support daily. Unfortunately, I have only received generic responses such as “this process can take 24 hours to a few days” and later “it should be resolved within a couple of days.” Despite these assurances, no concrete timeline has been provided, and the stated timeframes have already been exceeded.

Additionally, I have not been given:

Any specific reason for why my withdrawal has been placed on hold
Any details about what verification or review process is pending
Any clear or final timeline for when my funds will be released

The responses I receive repeatedly mention a high volume of cases and internal ticket reviews, which does not justify withholding my funds without transparency or a defined resolution timeframe.

This situation is highly concerning, especially since:

The issue began immediately after account creation
There has been no communication of any rule violation or required action from my side
My funds are being held without explanation

I have fully cooperated and reached out multiple times, but the lack of accountability and clarity from the casino is unacceptable.

I respectfully request:

Immediate processing and release of my withdrawal
A clear explanation for the delay
Assurance that such delays will not occur without proper communication in the future

I am simply requesting access to my own deposited funds, and I expect this matter to be resolved promptly and fairly.

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Unjustified Account Ban and Confiscation of Winnings

Gamdom User ID: 47817902

Dear AskGamblers Team,

I am writing to seek your help regarding the unfair confiscation of my winnings and the unjustified permanent ban of my Gamdom account.
I participated in Gamdom's "Early Six" IPL sports promotion. I placed my bets fairly, won the bets, and a promotional reward of $206.40 was credited to my account. However, shortly after this, Gamdom permanently banned my account. While they returned my original deposit, they completely confiscated my legitimate $206.40 winnings.
When I contacted their support (and complained on Trustpilot), a representative named Maya emailed me stating that they found "irregularities" and a violation of Terms & Conditions. However, when I explicitly asked for the technical proof or the exact nature of this violation, they flatly refused, stating that this information falls under "internal discretion" and cannot be disclosed.
I strongly object to this. I have only ONE account on Gamdom, I used my own personal crypto wallet for transactions, and I did not violate any promotional rules. Gamdom is using vague terms like "irregularities" as an excuse to avoid paying winning players. A casino cannot simply confiscate a player's balance and hide behind "internal policies" without providing any evidence to back up their claims.
I request Gamdom to present their so-called "proof" to your team. If they cannot prove any specific fraud, I demand the immediate release of my $206.40. I have attached the email screenshots and Trustpilot replies for your reference.
Thank you for your time and assistance.

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Account closure and money withheld

Hello I am writting due to a recent situation where my account was banned at Gamdom and where they are telling me I forfeit all my winnings along with my deposit.

When I ask them for the reason of the ban and money forfeited they tell me that it is a managements decision and they cannot see the reason why. I basically am being stolen from as I have read the terms and conditions and I adhered to all of it.

My username on gamdom: < sent to casino >

Signin method: google

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I registered on the Gamdom.one website. I bet on sports. There were deposits/withdrawals. Today I was on the website and was kicked out of my account with the message "Your account has been Banned!
Reason: - 2025-07-22".
I wrote to support, the answer was "you have been blocked without explanation with confiscation of your balance". (screenshot attached). There were no requests for verification or anything else. They just stole the balance without any explanation.

I wrote to support via e-mail, their answer:

Hi there,

Thank you for getting in touch.

I have reviewed your account and I see that it was banned due to a breach in our Terms of Service.

The account will remain banned and any funds in it have now been confiscated.

I am sorry as I know that this is not the response that you were waiting for.

Feel free to reach out anytime, should you need further assistance.

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