Complaint #41 Gamdom Casino

Unfair account closure and confiscation of 200 Euro balance

By nitin42

6 months ago

I am filing this complaint against Gamdom regarding the unfair closure of my account and the confiscation of approximately €200 in remaining funds.

Background of Play:
My account activity has been entirely recreational, consisting of fair gameplay across a variety of different bets. Just prior to this issue, on Apr 7-2026, my account underwent a manual review by their security department . I was explicitly informed that my account was in good standing. Nothing in my betting patterns or account status changed between my regular play and then after 48 hours of this review, sudden block, which makes this restriction arbitrary and unjustified.

Support Failure:
I contacted support to resolve this and waited over 96 hours for a response. When they finally replied, they provided no explanation or evidence of any terms-of-service violation. Instead, they simply stated the matter was "closed" and told me that further communication must come through "formal legal representation."

Request for Resolution:
I have acted in good faith and have been a consistent user of the platform. Telling a player to hire a lawyer for a €200 support inquiry regarding a recreational account is an unethical stalling tactic.

I request:

A clear explanation and proof for the account closure given my history of fair, recreational play.

The immediate release of my remaining balance of approximately €200.

An explanation as to why the account was blocked immediately after a period of normal, cleared activity.

Disputed Casino Gamdom Casino

Reason Terms violation

Discussion

AskGamblers

• Support Team

5 months ago

Dear all,

Following a careful review and consideration of all the information, details and/or proof presented by the parties during the complaint process, the AskGamblers Complaint Team reached the conclusion that Gamdom Casino management acted in accordance with their Terms and Conditions.

Based on the abovementioned information, the AskGamblers Complaint Team considers this case resolved and it is now officially closed. While we understand this might not be the outcome expected by the complainant, we would like to remind you that, in case of a disagreement with our decision, further assistance on the matter could be requested from the relevant regulatory body and/or appointed ADR entity.

nitin42

6 months ago

Dear AskGamblers Complaint Team and Gamdom Casino,

Thank you for the update. I maintain that I am a legitimate player and I categorically deny both of the accusations brought forward by Gamdom.

Regarding Point 1: Unfair Advantage Play
Gamdom's claim remains completely vague. Stating that a "game provider reported it" without providing the specific game, the exact bets, or the supposed "manipulation" strategy makes it impossible for me to defend myself. I play standard games according to the rules provided. I ask the AskGamblers team to heavily scrutinize whatever report has been provided privately. If there is genuine evidence of manipulation, the specific mechanics of this alleged exploit should be shared transparently.

Regarding Point 2: Multiple Linked Accounts via IP Address
I do not own, control, or have access to any other accounts on Gamdom. Finding a matching non-VPN IP address is not definitive proof of "linked accounts" or coordinated behavior. It is incredibly common for multiple people to share the same public IP address due to shared living environments, university networks, or local Internet Service Providers that use dynamic IP allocation and Carrier-Grade NAT (CGNAT).

An IP match alone does not equal account collusion. If Gamdom reviews the actual underlying data—such as device fingerprints, KYC details, payment/withdrawal methods, and individual betting patterns—they will see there is no connection between me and any other user. I have only ever used my own details and my own funds.

Because Gamdom has chosen to share their "extensive" evidence privately, I am relying entirely on the AskGamblers Complaint Team to objectively verify if this evidence genuinely proves coordinated abuse, or if it is merely circumstantial data (like a shared local ISP) being used to justify confiscating my legitimate winnings.

I respectfully ask AskGamblers to hold the casino to a high standard of proof.

AskGamblers

• Support Team

6 months ago

Dear @nitin42,

Rest assured that the AskGamblers Complaint Team is in contact with the Gamdom Casino team and your case is being handled accordingly. Updates will be provided in due course.

Thank you for understanding.

Gamdom Casino

• Representative

6 months ago

Hi,

We would like to follow up on this case and provide the available evidence on our end.

Following a thorough review, the account in question has been found to have committed multiple breaches of our Terms of Service.

1. Unfair Advantage Play

The account was found engaging in advantage play, as confirmed by a report from one of our game providers. This is explicitly prohibited under our terms: "Cooperation with others to manipulate game outcomes, exploit promotions, or gain an unfair advantage."

2. Multiple Linked Accounts

We have identified multiple accounts linked via the same IP address, confirmed as non-VPN. This is a clear breach of our Multiple Accounts policy (Section 2.3), which states that each user is permitted to hold only one active account. Our IPL promotion is also valid once per user and per household.

As outlined in Section 6.3 of our Terms of Service: "If we detect Multiple Accounts, or suspect that a bonus offer has been misused either individually or as part of coordinated behaviour we may take appropriate action to ensure the fairness and integrity of our promotions. This may include revoking access to active bonuses, reversing associated winnings, restricting future promotional eligibility, suspending and/or closing any Accounts involved in a breach of these T&Cs or of regulatory obligations. We monitor promotional activity to maintain fair play."

In line with this, the bonus funds have been confiscated. No deposit funds were taken, only the promotional bonus winnings.

We would appreciate it if this could be reviewed by your team. We are also willing to share this evidence directly with the user, given how clear and extensive the breach is across multiple areas.

All relevant details and attachments have been provided to the AskGamblers team via email, and we hope to bring this to a fair resolution given the evidence shared on our end.

Gamdom Support Team

Gamdom Casino Complaint Stats

Resolved 17 / 19

Avg. Amount $76,564

Avg. Complaint Duration 7 days

Avg. Response Time 2 days

Gamdom Casino Complaint Summary

Most user complaints about this operator fall under the Payment category.

So far, 10 out of 12 complaints in this category have been resolved.

This operator's average complaint duration is 7 days, while the average duration across all operators is 7 days.

Gamdom Casino Complaints

See all complaints for this casino

Gamdom permanently banned my account and confiscated approximately USD 10 000 to 11 000 without providing a specific explanation

Gamdom permanently banned my account and confiscated approximately $10,000–$11,000 without providing a specific explanation

I am submitting this formal complaint against Gamdom regarding the permanent closure of my account and the confiscation of approximately $10,000–$11,000 in remaining funds.

My account was undergoing Level 3 Source of Funds (SOF) verification. I submitted the requested documentation and waited more than two weeks for the verification process to be completed.

During this period, I contacted Gamdom support multiple times to request updates. I was repeatedly left waiting without a clear resolution or satisfactory explanation for the delay.

On November 10, 2026, I contacted Gamdom’s live chat again and spoke with a support representative named Zoe.

To my surprise, I was informed that Gamdom had completed a review of my account and determined that certain gameplay activity violated their Terms and Conditions.

As a result, Gamdom stated that:

* My account had been permanently banned.

* All remaining funds, approximately $10,000–$11,000, had been forfeited.

What concerns me most is that Gamdom has not identified the specific Terms and Conditions provision allegedly violated, explained the activity behind the decision, or provided any evidence supporting the confiscation.

I understand that online casinos have the right to investigate accounts and enforce their Terms and Conditions. However, I believe that permanently confiscating such a substantial balance requires a clear and properly substantiated explanation.

There is also an important distinction between restricting or closing an account and confiscating all remaining customer funds.

I am requesting that AskGamblers investigate this case and assist in obtaining the following information from Gamdom:

1. The exact Terms and Conditions provision that Gamdom claims was violated.

2. A clear explanation of the alleged violation and the supporting evidence that can be disclosed.

3. The contractual justification for confiscating my entire remaining balance.

4. A breakdown of the confiscated amount, including deposits, winnings and any other relevant transactions.

5. A fair reconsideration of the decision and the return of any funds that Gamdom is not contractually entitled to withhold.

I have screenshots of the conversation with Gamdom support confirming the permanent account ban and forfeiture of funds. I can also provide relevant verification correspondence and supporting documentation.

After more than two weeks of waiting for the SOF verification process, receiving a permanent ban and losing approximately $10,000–$11,000 without a specific explanation has been extremely concerning.

I am seeking a fair and transparent resolution and respectfully request AskGamblers’s assistance in reviewing the circumstances of this confiscation.

My desired resolution is the return of the confiscated funds, subject to a fair and properly documented investigation.

Thank you for your assistance.

71h left

$11,000

Pending verification issue

I am writing to file a formal complaint about how my account verification and withdrawal have been handled.

I opened my account some time ago and made a deposit of 10000 USD. After playing through the funds, I requested a withdrawal of almost 6000 USD more than a week ago. I was then asked to verify my account. I cooperated fully and submitted every document requested, the last ones more than a week ago.

My account has now been in “pending verification” for more than a week. In that time I have contacted support every day by live chat. Each time I am told that the case is with the relevant team, but no one has given me a status update, told me whether my documents are acceptable, or given me an expected processing time. I have received no request for additional information, so as far as I can tell nothing is missing on my side.

24h left

$6,000

Account banned and balance of 1182 USDT confiscated

On 04.11.2026 Gamdom permanently banned my account thomasbyy (ID 48296054) and confiscated its balance of 1,182.87 USDT. My total deposits were 300 USDT.

Timeline:
- Level 2 verification had already been passed earlier. Gamdom nevertheless requested it again twice during its review. I completed it successfully on 27.10.2026 and on 02.11.2026, and also provided proof of address and proof of funds.
- At one point Gamdom lost the documents I had submitted and did not inform me. I only found out when I emailed them on 30.10.2026 to ask about the status of my verification.
- On 04.11.2026, two days after my last successful verification, Gamdom emailed that the account "violated our Terms of Service" and that "If funds were found to have originated from promotional abuse, we may have confiscated them in accordance with our policies."
- The same day, live chat confirmed the account stays banned and that "any funds or rewards will not be returned". It also stated that "Specific details, unfortunately, cannot be shared" and "are not disclosed to us either", while asserting that any breach is "confirmed beyond doubt".

Gamdom has therefore not identified the clause of its Terms allegedly breached, the bets, transactions or promotions concerned, the evidence relied on, or how the confiscated amount was calculated. I cannot respond to an allegation that has not been disclosed to me.

Before the restriction I had not claimed any bonus, promotion or rakeback on this account. The only rakeback I claimed was on 04.11, after the account had already been restricted, and it was the standard rakeback accrued on my own wagering.

I request that Gamdom either (1) return the confiscated balance of 1,182.87 USDT, or (2) provide the specific contractual provision, the factual evidence and the calculation justifying the confiscation of the entire balance.

Attached: screenshots of both Gamdom replies with dates, my email of 30.10.2026 and the reply to it, deposit and withdrawal history with transaction hashes, KYC confirmations (Level 2, proof of address, proof of funds), bet history.

45h left

$1,183

Gamdom withholding 7000 USD for 15 days despite approved KYC

Hello AskGamblers,

Gamdom has been withholding approximately $7,000 of my funds for over two weeks without providing any clear explanation or resolution.

All three levels of my KYC, including identity and source of funds verification, were officially approved on October 14, 2026. However, my account remains restricted, and I still cannot withdraw my funds.

I've contacted support multiple times, but every response is the same: "Your case is still being reviewed, and our team is expediting the process."

It's now October 29, and despite being fully verified, I have received no explanation, no meaningful updates, and no estimated resolution date.

I've provided every requested document and fully cooperated with Gamdom.

I'm asking AskGamblers to help resolve this situation and have Gamdom release my $7,000 balance or provide a clear justification for the continued restriction.

I can provide screenshots of my approved KYC, balance, and support correspondence.

Thank you.

Resolved

$7,000

Casino confiscated my 746usdc balance and now blocked me without any valid reason

Dear AskGamblers,

Gamdom is holding my current account balance of $746 and has effectively confiscated it without giving any valid reason. I deposited $287, won some sports bets, and made 2 withdrawals that went through without any problems. I submitted all the KYC documents they requested, and I followed all their Terms and Conditions.

Despite waiting for a long time and contacting support multiple times, I only receive vague replies that they are "looking into it", and my funds remain withheld. I've done everything they asked for. My account was fine for the earlier withdrawals, and it only became a problem when I tried to cash out the $746.

Now today I get an email saying that my account is banned, I tried several times to reach out to support but they just reply that they cannot disclosure the reason for blocking my account. If they really need something else from me, they should tell me exactly what it is. Now they wont answer me anymore.

I request your assistance in recovering my balance of 746usdc and ensuring fair treatment. I can provide all relevant evidence, including screenshots and correspondence, upon request.

Resolved

$746

Voided over 49000 USD of winnings and closed my account without citing any rule

On 4 October 2026 I made 6 deposits to my Gamdom account and placed sports bets. All bets won except one, so my balance should have been over $55,000.

Gamdom then requested KYC. I completed verification and submitted all the documents they asked for.

After that, Gamdom support sent me emails stating that:

withdrawals were temporarily opened so I could withdraw my remaining balance, after which the account would be permanently closed;

they could not help further and had already provided all information;

a refund was impossible because I had “already used and played”;

management had made a final decision, and all winnings and bonuses were voided.

I was allowed to withdraw only about $6,000. The remaining balance, over $49,000, was removed from my account.

At no point did Gamdom state which rule or clause of its Terms and Conditions I violated. The bets were accepted and settled by Gamdom, and I passed KYC.

What I request:

Contact Gamdom and ask them to name the specific Terms and Conditions clause used to void my winnings.

Ask Gamdom to provide the full bet history and balance calculation for my account.

Mediate and help me recover the voided funds.

Evidence attached as files: screenshots of Gamdom’s emails, KYC confirmation, deposit and bet history, withdrawal record.

Resolved

$6,000

Winning are ceased after completing KYC

After I placed the bet https://gamdom.com/transactions?tab=bets&betDetail=D8YOW9DS my account was closed for routine verification, as they said.

I in promply manner provided my documents and completed KYC lvl 1, lvl 2, and lvl 3.

However, I was blocked from placing bets and withdrawing money.

The bet I placed won, and my balance changed to 10240$.

After that, I waited for the verification to be completed for 7 days. After that, I received a notification that I had breached the ToS and my winnings were nullified, and my balance changed to 5011$.

My winnings were completely legitimate, and I would like to receive them, as I did nothing wrong.

They allowed me to withdraw the remaining balance; however, I am withdrawing my remaining balance under protest and without prejudice to my claim for the 5229$ deducted from my account.

Withdrawing this balance does not mean I accept the closure or the deduction.

Resolved

$5,229

Permanently closed my account and confiscated USD 6598 without identifying any specific breach

I am submitting a complaint regarding Gamdom's permanent closure of my account and confiscation of my remaining balance of USD 6,598.48.
My account was restricted on September 30, 2026. At Gamdom's request I completed KYC successfully, including Level 1 and Level 2 verification.
Following their review, Gamdom permanently banned my account and confiscated the entire remaining balance.
When I asked for an explanation, Gamdom initially stated only that I had violated its Terms of Service. A support representative subsequently alleged that the funds had been obtained through “fraudulent activity”, but Gamdom has refused to identify:
- the specific conduct considered fraudulent;
- the exact clause of its Terms allegedly breached;
- which bets or transactions allegedly violated the Terms;
- any evidence supporting the allegation;
- or how the confiscated amount of USD 6,598.48 represents any alleged damage or loss.
My account history is fully documented:
Deposit: USD 7,998.48
Settled sports bet profits: USD 6,560 + USD 2,204 + USD 600
Confirmed withdrawals: USD 7,560 + USD 3,204
Remaining balance: USD 6,598.48
I submitted a formal complaint directly to Gamdom. Their response simply stated that the decision was “final”, again without identifying any specific clause, conduct or evidence.
I am not requesting that Gamdom reopen my account. They are free to permanently close it.
I am asking Gamdom either:
1. Return the confiscated USD 6,598.48; or
2. Provide AskGamblers with the specific contractual provision, factual evidence and calculation that justify confiscating the entire balance.
I can provide screenshots showing the deposit, withdrawals, settled bets, completed KYC, confiscation notice, allegation of fraudulent activity and Gamdom's final response.

Resolved

Prolonged KYC verification and withheld deposit

Hello,

I would like to file a complaint regarding my GAMDOM account, Drazz3r, and the extremely prolonged verification process.

I played on GAMDOM for approximately two weeks, with an overall result of around -$1,000. The issue started after I made a deposit and had a short casino session. Shortly afterwards, my account was placed under “standard verification.”

I was not requesting any winnings. I simply asked GAMDOM to return my own deposited funds. However, they refused and required me to complete the verification process.

I promptly provided every document requested. I first submitted my passport, then, on September 23, a bank statement clearly showing my residential address and financial activity. GAMDOM subsequently requested additional proof of address in the form of a utility bill, which I also provided.

According to GAMDOM, standard verification takes 24 hours, or up to 7 days in some cases. However, my verification has now been ongoing for more than two weeks.

During this time, support repeatedly told me that the verification was at the “final stage” and taking longer than expected. They can now provide no estimated timeframe for completion.

Most importantly, GAMDOM is withholding not only any potential winnings, but also my original deposit, despite the fact that I have fully complied with all verification requirements.

I understand the need for KYC/AML procedures and am willing to cooperate. However, I find it unacceptable that there is still no clear explanation or timeframe after all requested documents have been provided.

I ask AskGamblers to help obtain clear answers from GAMDOM:

Why has the verification taken more than two weeks?

Are any additional documents required from me?

What exactly is preventing GAMDOM from completing the verification?

Why is GAMDOM refusing to return my original deposit?

When can I expect my funds to be returned?

I am not demanding payment of any disputed winnings. I simply want my own deposited funds returned and a clear explanation of the situation.

Thank you for your assistance.

Resolved

$1,000

Confiscated my winning by breach of terms

Hello askgamblers and gamdom casino.

Today I want to complain about unfair gamdom decision.

They ask me to pass KYC. I completed in in couple minutes. They requested bank statement, I showed it to them. Then they asked another bank statement, which I proved to them too.T

They did not want to verify my account because they didn't see any salary, but in statement they could see same transactions from same person on my balance, its my job owner and partner, and he pays me from every successful case that I make.

I told it to them, and the next day my account got blocked. They say that I breach rules, but they never say which rule did I breach.

With all of that ''justification'' about bank statement and salary I can clarify for myself that they didn't want to pay, and I ask you to help me with paying my money

Resolved