Please be advised that your last £200 deposit was returned on the 28th of April.
You did indeed send in many emails, but our security team could not match the details with your identity nor were the docs sent in clear or sufficient. This is standard practice and is exactly what makes our casino trustworthy and reliable.
After your withdrawal process was completed, the relevant team left this note on your account:
"sent in unclear copy of pp and HM Revenue letter - has informed CS that some of the details on the account are incorrect - asked for the account to be closed and remaining deposit refunded kyc 28/4/13"
We believe that this justifies what happened and feel that we have not handled the matter in any untoward manner of any sort.
We apologise for any inconvenience caused and look forward to your reply on this thread.
The Gala Casino Team