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Gala Casino - No first deposit bonus

RESOLVED
Complaint Info
Disputed casino Gala Casino
Reason Bonus not given
Posted on May 16, 2014

Actually, I have 2 complaints concerning Gala Casino

Complaint 1:

I received no response from their helpdesk after emailing them a screenshot (as advised per livechat) regarding a software issue involving the Gala Casino client. Even a confirmation I did not receive.

Complaint 2:

Today for the first time I deposited at Gala's, but I received no first deposit bonus. I contacted live support.After waiting for half an hour live support answered me, but the softwareclient itself shut down. The chatwindow also automacally closed. I sent an email to [email protected], and again no response at all, not even a confirmation.

I hope a casino representative can still issue me this first depositbonus, and also give me more info about the software-error and how to fix this.

Thanks in advance, regards,

Seat

Posted on February 26, 2013

My complaint has been resolved succesfully. Gala did issue me the first deposit bonus. Thanks !!

AskGamblers
Posted on February 26, 2013

Based on submitter's last post AskGamblers Complaints Team consider this case as Resolved and it is officially closed now.

Thank you all for your cooperation.

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