Ag Awards

Silver Oak Casino - My Funds Are Missing

Complaint Info
Disputed casino Silver Oak Casino
Reason Missing Funds
Amount $ 15000
ldevans844 United States Message
Posted on October 14, 2014

Hi, I have been playing here for a while and I have won a considerable amount of money. Well, I won $15000 over a course of a month. I admit I would cancel one withdrawal and play but then I would win my money back and cash out! Yesterday I was playing and I had cancelled out two $2500 withdrawals to play. I think I also used some comp points. I played through the first one and then while I was playing through the second one my game reels kept rolling and the game stopped and I no longer could log on. I was able to get back on one time before it stopped for hours. When I did got on my withdrawals was missing. I logged out to see if it was a mistake but could not get back in again. I went to live chat and I spoke to three people and a casino manager. They told me I had played these amounts and it shows on their end. However, I admit I did play them but I won my money back and cashed out so I should have kept the same amount in the withdrawal spot. The casino manager stated he was going to send it his top managers. However, he had more of an attitude as if I was telling a lie. I know I did not play all that money back that would be stupid! Duh! So if someone could please help. I have not received word from top a manager yet however I don't think I am going to get anywhere with them because I keep hearing a lot of stories of people have their money disappear. I think silver oaks is a great casino and I do not want to have a lawyer get involved.

ldevans844 United States Message
Posted on October 14, 2014

You can close it was taking care of! Sorry!

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