Withdrawal not processed yet due to previous cool off period with another brand

Subject
user id *******

Discussion Thread
Response Via Email 17/03/2016 11.23 PM
Dear ******,

Thank you for contacting us.

My name is Nadiah and I am contacting you on behalf of the Management of Cassava Enterprises (Gibraltar) Ltd.

Cassava Enterprises manages operational services for Vegas Spins and I am contacting you in regards to your request to have your account with the username '*********' re-opened.

Cassava Enterprises also manages operational services for other gaming sites. According to our records, you have an account with Moon Bingo which was blocked for a 6 month self-exclusion. Please be advised that once as you have requested to Self-Exclude yourself from a Gaming Website that is licensed and regulated to offer online gaming services under the laws of Gibraltar through Cassava Enterprises (Gibraltar), all of your accounts under the operator must also be disabled.

As the self-exclusion period has now expired, you will firstly need to have the restrictions on that account lifted before any related accounts can be opened. In light of this, please contact Moon Bingo directly via their toll free number to resolve the matter. Once the issue is resolved, please advise us so that we may complete the process of removing the restrictions.

Thank you for your time, we look forward to receiving your response.


Kind regards,


Management Support Representative
manage­r@v­ega­ssp­ins.com

my account has been reopened now and as per the email from Vegas spins Manager she asked me to email back and once this account was opened also reopen Vegas Spins account but instead you have not done this and taken my winnings - and just confirmed you will return deposits of 50.00

Why was i advised from Vegas Spins that the account would be reopened and funds processed of 149.00 once Moon Bingo was open again??? and now ive been sent an email you are not doing this

Dear n*******,
The self-e­xcl­usi­on/­cooling off period you requested at www.moonbingo.com has ended. Your account is now active and available for immediate use.
If you have forgotten your password, please select the forget password option when attempting to log in at www.moonbingo.com.
Your username is ********.
Please make a note of your membership details; keep them in a safe place. You will need them whenever you log into www.moonbingo.com.
888.com is dedicated to providing its members with a responsible gaming environment. We recognize that while most people gamble for entertainment, a small number of people can become obsessed with the potential monetary gains our games offer. Even though studies suggest that only a very small percentage of the adult population encounters compulsive gambling problems, we take this matter exceedingly seriously.
Remember:
• Gambling is a form of entertainment. It is not a way to get rich quickly and pay off your debts.
• Gambling is a game of chance. There are no formulas that guarantee winnings.
• Make sure that the decision to gamble is your choice.
• Never try to chase your losses.
• Check the amounts you spend on a regular basis in the Cashier.
• Make sure you know the rules of the games you play.
If you are worried about your gambling habits or you want to know more about the signs of compulsive gambling, please visit our Responsible Gaming website for more information, including a self-assessment test. The Responsible Gaming section can be accessed from the link at the bottom of our homepage.
We trust that you have considered every aspect of your decision to participate in our games again. Please review the above information and reply to this email with the following details (as registered in your account) should you wish to re-instate your account:
1- Your full name.
2- Your full home address and telephone number.
3- Your e-mail address.
Should you decide to re-instate your account, we would like to remind you that, as a responsible company, Moon Bingo provides you with the tools to set your own daily, weekly and/or monthly deposit limits if you need help to control the amount of money you spend. Once your account is open, this feature is accessible via the ‘Responsible Gaming’ link at the bottom of our home page www.moonbingo.com.
Thank you for your time, we look forward to hearing from you.

I have an email from Moon Bingo stating they are reopening my account im not happy as had 150.00 and after the email from security i did not open any more accounts with any casava site so how can you say that i have? i am going attach the email and send over to you