Thank you for sharing your experience regarding the technical issue that you faced while playing in one of our mobile slots.
I would like to initially confirm that i have been personally overseeing this broken round since the 14th of September 2017, when it arose.
Following the instructions of the support of Microgaming which is well known about its high quality, we have been requested to provide them with all the information and screen shots that have been asked to you in the emails that you received by our support team. I am referring to actions such as clearing cookies and cache in order to be able to see the new version of the game files and asking you to provide us information, relevant with the following :
• Make and Model of the device
• Operating system version
• Mobile browser used and version
I can admit that you responded to us really soon and i sincerely appreciate it! The feedback received was immediately provided to our content provider by me. Therefore, as a transaction closing script has been requested to the development team of Microgaming, we have no other option than expect for the upcoming resolution.
In Novibet Casino, we are proud of the fact that there has been no player whose broken round or technical issue has not been resolved or refunded up to now and therefore we would not agree in the solution of a sweeping script, which means that our player could lose any potential winnings.
Therefore, as far as i have been chasing your case for these 2 months, i can ensure you that you will get informed as soon as i receive the final update by our partner who has been dealing with your case. In the meanwhile, i would like to honestly thank you for your patience.
I remain at your disposal!