Planet 7 Casino - Refused payment, closed account as punishment

posted on December 28, 2015.

It has been over two months since I requested a withdrawal, and finally today I was told that my account was closed.... Two weeks ago however, I was told that my payment was approved...and would be sent western union...When I called back they said that western union was not available at all.....Then today they said my account was closed and payment denied because I threatened to inform my cardholder of their fraudulent activity...

posted on January 2, 2016.

Hi kennethiaharris,

This is complicated and I’ve read the notes regarding the conversation you had with our Escalations Manager. Before commenting publicly, I want to pull the recording of your conversation with her, so I don’t post any erroneous information.

Unfortunately, I cannot get that recording until Monday. As soon as I’m able to get the recording, I will come back and explain everything thoroughly.

All the best,


posted on January 5, 2016.

It is the end of the business day, and no one has responded to me yet... .Also, No payout Nor refund have been made on my account. This fraudulent casino has did nothing but avoid me, and steal my money..... I have called several times today alone and even my calls have been unanswered, and i was asked to leave a message... I would not recommend anyone to play at this casino ...They are a rip off..... it has been 3 months since I requested my withdrawal, and every time they tell me I will get it the next week .. ... Stayou clear from them!!!!!!

posted on January 6, 2016.

Hi kennethiaharris,

I’ve just listened to your recorded conversation with Ally and I’ve read all the notes on this. I’m hoping that by explaining the issues at hand, this will help you understand why we’re struggling to sort things out for you.

The payment option you’d selected, currently is not available and we cannot comfortably give you a timeframe in which it will be available. This is why it would be easiest if we were able to pay directly to your bank. Unfortunately, you either do not have a bank account or you’re refusing to receive payment in this manner. This leaves only one option, which is to simply refund your deposits (there is only a small disparity between the amount of your withdrawal vs. your deposits).

Although you’ve agreed with this, you are upset that we cannot get this refund to you quickly. The trouble is, this is not anything we have control over. Processing is very difficult with U.S. players and refunds are even more complicated. This has to be sent to a third-party processor who will have to sort out the refund and as previously mentioned, we have no control over this process.

Ally already explained that she will do her best to see this is expedited as quickly as possible.

Also, I’d like to make something quite clear: While you may be frustrated, the behavior of the gentleman with you during your call with Ally is completely unacceptable. Calling our manager offensive names, abusive talk, etc., will not be tolerated, nor will it help progress your refund. Ally is a top-notch manager who was only trying to be helpful.

Please be patient. You WILL receive your refunds.


posted on January 7, 2016.

It has been three months since my withdrawal request, who wouldn't be upset..... As far as I'm concerned, you guys are not trustworthy at all.... So why would I give you any further access to any of my accounts.... I feel robbed.... Now you're telling me that my deposits will be refunded instead of my winnings..... Go figure since my winnings are higher.... Like I said, rip off scam casino... And as of today, I still have not received a penny

posted on January 11, 2016.

Hi kennethiaharris-,

We've tried to work out a solution for you on this and as we've already explained, without the ability to wire you the funds, the best we can do is to refund your deposits. There is minimal disparity between the amount of your withdrawal compared to your deposits. When refunding to your card, the refund amount cannot be more than what the original payment you made would have been--it is because of this that we are unable to refund the small difference your withdrawal would have been compared to your deposits.

You stated in your last post (1/7) that you've not received your refund. We've already fully spelled out the considerable lag-time in refunding deposits. There is nothing we can do to make this happen faster, as this is handled by an outside processor.

Again, please be patient--we are absolutely honoring this refund.


posted on January 14, 2016.

We consider the behavior shown by the player in her last post as absolutely incompatible with the minimum standards of normal behavior during an ongoing dispute at AskGamblers Complaints Service. We advice player to refrain from such posts and try to be polite and calm if not we will be forced to reject player's complaint upon her's behavior which is in direct breach of AskGamblers Terms and Conditions.

posted on January 14, 2016.

It's obvious you guys work for this fraud casino..... I never said anything rude, just simply stated facts.. What is rude, however, is how this casino ripped me out of hundreds of dollars.

posted on January 18, 2016.

Hi kennethiaharris,

I can assure you that no one at AskGamblers works with us and we are not a 'fraud casino.' I've explained several times already that refunds require an extended time period to finalize, yet you don't want to hear this. I'm not certain what it is I can explain further at this point.


posted on January 19, 2016.

So why are several hundreds of people saying the same thing??????......... Your casino's behavior has become a pattern..... Indictments have been handed down.....Casino names have been changed.....And people are getting ripped off.... YOU GUYS TOOK MY MONEY IN AS LITTLE AS 2 SECONDS, YET IT HAS BEEN 5 MONTHS AND I HAVE SEEN NOTHING!!!!!! I said it once, and I will say it again...FRAUD CASINO....... I will insure that the people get this message...... Because we are tired of you overseas scam artists..... Now please give me my money

posted on January 19, 2016.

Dispute closed....Finally received my money

posted on January 20, 2016.

Based on player's last comment, we consider this case as resolved and it is now officially closed.