What's new


What's new

FatPirate Casino - Withdrawal declined twice

RESOLVED

Complaint Info

Disputed casino

FatPirate Casino

Amount

kr 2600

Isabelle.bye Sweden
Posted on February 3, 2025

I have made a withdrawal from the casino two times. I used the same method to withdraw that I used to deposit my money.

Casino canceled my withdrawal on the 25th of December and told me the reason was an "issue with the payment provider" - that is hard to believe, because I paid it throw the bank's own internet banking and they told me.

After that, I made a new withdrawal on 26th December, on the same method, because I was told to do so by the support. Now the withdrawal was canceled again on 1 February.

On chat and email, they just tell me that we will do our best and you need to wait a bit longer. One worker told me that it had been open for 3 days. And they say all the time that they are in the timeline even if it has been 2 weeks since my first withdrawal.

I haven't yet received my payment.

The withdrawal is 2600 sek, and now it's just pending once more.

Posted on February 4, 2025

Dear Isabelle.bye,

Thank you for contacting us.

We are really sorry for what you encounter when trying to withdraw.

We would like to kindly inform you that we endeavor to complete the pending withdrawal as soon as possible.

Thank you for your cooperation.

Kind Regards,
FatPirate Casino Team

Isabelle.bye Sweden
Posted on February 4, 2025

Yeah you've told me that 3 times now. And I have waited. And you say your financial team don't work on weekends. Even so you canceled my withdrawals on Saturdays. This is the third time I trying to withdraw and it would be priority the support told me. But I did the withdraw the 1th and now it is 4th.

Isabelle.bye Sweden
Posted on February 5, 2025

I gotten my payment. Thank you for your help!

You can close this complaint 😊

AskGamblers
Posted on February 5, 2025

Dear all,

As apparent from the submitter's latest post, the AskGamblers Complaint Team is pleased to announce the case has been resolved and closed.

We thank both parties for their assistance during the complaint process.