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Withdrawal declined twice


1 year ago

I have made a withdrawal from the casino two times. I used the same method to withdraw that I used to deposit my money.

Casino canceled my withdrawal on the 25th of December and told me the reason was an "issue with the payment provider" - that is hard to believe, because I paid it throw the bank's own internet banking and they told me.

After that, I made a new withdrawal on 26th December, on the same method, because I was told to do so by the support. Now the withdrawal was canceled again on 1 February.

On chat and email, they just tell me that we will do our best and you need to wait a bit longer. One worker told me that it had been open for 3 days. And they say all the time that they are in the timeline even if it has been 2 weeks since my first withdrawal.

I haven't yet received my payment.

The withdrawal is 2600 sek, and now it's just pending once more.

Disputed Casino FatPirate Casino
Amount kr2600

Discussion

User name

Dear all,

As apparent from the submitter's latest post, the AskGamblers Complaint Team is pleased to announce the case has been resolved and closed.

We thank both parties for their assistance during the complaint process.

User name loyalty-level-2
I gotten my payment. Thank you for your help!

You can close this complaint 😊
User name loyalty-level-2
Yeah you've told me that 3 times now. And I have waited. And you say your financial team don't work on weekends. Even so you canceled my withdrawals on Saturdays. This is the third time I trying to withdraw and it would be priority the support told me. But I did the withdraw the 1th and now it is 4th.
User name
Dear Isabelle.bye,

Thank you for contacting us.

We are really sorry for what you encounter when trying to withdraw.

We would like to kindly inform you that we endeavor to complete the pending withdrawal as soon as possible.

Thank you for your cooperation.

Kind Regards,
FatPirate Casino Team

FatPirate Casino Complaint Stats

Resolved 11 / 11
Avg. Amount $735
Avg. Complaint Duration 10 days
Avg. Response Time 2 days

FatPirate Casino Complaints

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