BetChain Casino - False Advertisement of Instant Withdrawals

djmackphunk United Kingdom
posted on April 8, 2016.

This casino has been pretty decent in the past, and I have never had to wait this long for a withdrawal. They advertise instant withdrawals but I have been waiting now since April 07, 2016 10:48 PM. It is now 1:36 PM on April 8th for my 1 BTC withdrawal. They should not advertise withdrawals as being "instant". I can understand an hour or even two but this is unacceptable. I have contacted support and the only thing they tell me is that the reason for the delay is because they are experiencing heavy traffic. It takes no more than 30 seconds for me to send bitcoins, so why does it take them over 12 hours?

djmackphunk United Kingdom
posted on April 10, 2016.

1 BTC paid! They should really change their advertising so that people aren't misled. Other than the withdrawal delay, this is a great casino!

posted on April 10, 2016.

Hi Andrew,
Congratulations on your great win here at BetChain.
I apologize for the delay in processing your withdrawal. We experienced a double whammy of a lot of big wins this weekend, coupled with the flu hitting many of our casino employees. We processed all of the withdrawals as quickly as possible It is very unusual that a withdrawal takes more than an hour or two. I am really sorry yours took longer this time.
I hope you have many more wins in the future and we can prove how quickly we normally process withdrawals.
Again, congratulations on your win and thanks for playing at BetChain.

posted on April 11, 2016.

Based on submitter's last post AskGamblers Complaints Team consider this case as Resolved and it is officially closed now.

Thank you all for your cooperation