Atlantis Gold Casino - Failure to follow payment schedule

Hi Jason,
Hope all is well!
As per checking with our Accounts team you have confirmed receipt of payment and rest assured that we will be in constant follow up regarding remaining payment schedule.

I did receive my 3rd payment finally but am waiting on 4th payment which is overdue as well.

We understand the delay is frustrating and please be assured that we are on top of cashout processing. Please note interval is usually 2-3 weeks upon receipt of payment.

Still waiting on response on my 4th processed payment. The blame game continues....

We have coordinated with our Accounts team and please note that next payment interval or schedule will be 2-3 weeks. Will keep you posted for updates.

Still waiting on a payment updated schedule since they are already behind on 2 payments from the previous one. I am waiting on a June 11 processed payment and have no feedback as to when it will post to my account. They keep blaming third party processor. Why can't they be in more control of the payouts?

We understand that this is frustrating you and our sincere apologies for the delay. Rest assured that our Accounts Team is working hard to release payment thru 3rd party providers. Kindly note that next payment interval or schedule is between 2-3 weeks from last payment. Again, apologies for any inconvenience.
Should you need further assistance please let us know.

Dear @Gardenhound,
Any news considering your complaint, did you get your funds?

Still waiting on revised payment schedule. Just wish they would give me real dates of when funds would be actually posted to my account

We'll coordinate with our Accounts Team. Apologies for any delay.

Still waiting to hear back for my processed payment. They have got to have the worst customer service of any casino yet. Very frustrating.

Hi Gardenhound,

Apologies if our CS was not able to provide the necessary update you needed. Rest assured that we will coordinate with our Accounts team and keep you posted ASAP.

This "blame it on the processor updating" is getting old. What will they blame it on next ....El Niño? What I don't get is how the processor has no problem taking my funds instantaneous yet they for some strange reason have issues sending payouts to the same card within seven days that they claim for payouts. This is not fair. Every payment I've gotten has taken at least 4 weeks to actually post to my card. It has been like pulling teeth to even get a response. Now they owe me almost 16k!

Hi Gardenhound ,

Accounts Team was arranging alternative payment provider for cashout processing. Apologies for any delay.

Really how long does it take to get information from processors about my next payment? It has been 4 weeks since my last payment. I've been waiting 2 weeks just for a response on my next paent and new payout schedule. They won't pick up the phone when I call now

Rest assured that as soon as we received an update from our Accounts team, we will post an update here and you will also received an email update directly from them.

I am still waiting for a response from the processors so they say. Why does it take over 3 weeks to even get a response. Just be honest and tell me when I will get my payments

Apologies we have not heard back yet from our processor. Will contact you ASAP as soon as we have a good update.

Still waiting for them to figure out the processors plan. I really don't get it, they take my deposits right away but when it comes to paying out, it takes over a month?
Something ain't right here

Your concern was acknowledged. Rest assured that all approved cashouts are honoured at our casinos.
Best thing that we could do right now is to coordinate with our payment provider. Feedback will be coursed through
the soonest by our accounts team.

Still hearing the same answer. "Sorry for the delay, we will talk to our payment provider"
This same answer is not getting us anywhere

We are still waiting for our processor payment schedule. Rest assured that we will send an update as soon as we heard from our processor.

I was told they are trying to work out the processor issues and that they now start paying me out in smaller increments. It seems they are really working hard to drag this out

Rest assured that all cashout will be process even if we are anticipating delay due to processor issues.

I am still having issues with payments being sent. Supposedly the processors have approved a payment but it has not posted. They are blaming the processors all the time. No payment schedule has been provided either for future payments as promised. Very frustrating!