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Casino 1920 - Extreme Delayed Payment

RESOLVED
Complaint Info
Disputed casino Casino 1920
Reason Delayed payment
whitney0625 United States Message
Posted on April 17, 2015

I have requested a withdrawal with Casino 1920 on 3/2/15. I am a Gold VIP with this casino. According to their advertisements, Gold VIP's have their withdrawals expedited in 3-4 business days. Although their fine print rules says that it could take up to 14 business days to process. This is my second withdraw with this casino and the first withdraw was only slightly delayed. I've logged in to the website and spoken with the customer service reps every day since I have made my request. The last couple of weeks they said that my withdraw was delayed because of members had won a large number of jackpots. That should be irrelevant excuse, but I waited the amount of time in their guidelines. It has been 19 days, 14 business days. Most recently I was told that there was problem with my account and management was to call me the next business day. No one called. They have been avoiding the questions I am asking and delaying the withdraw process for a member that should be a top VIP. Please let me know what additional information you may need.

AskGamblers
Posted on March 26, 2015

Dear @whitney0625,
Any update considering your complaint? Thank you.

whitney0625 United States Message
Posted on March 26, 2015

They finally sent me an e-mail today. It did not fully explain why this is delayed. It gave no timetable. Here is the email:

Dear Brian,

I have received an information about your delayed withdrawal.
I want to apologize you for that and inform that Casino 1920 security and management randomly chooses accounts
with pending withdrawals for additional review and verification to discourage fraud and money laundering.
It is a standard procedure and we will do our best to finish this process soon as possible.

If you will need any additional information, please contact me directly.

Best regards,
XXXXXXXX XXXXXXXX(deleted for privacy)
Support Department Manager

AskGamblers
Posted on April 17, 2015

This case has been reopened upon player’s request. Player informed us via email, that his payment was successfully processed. Based on player's email, we consider this case as resolved and it is now officially closed.

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