I made several deposits at SpinEmpire casino and finally had a win of CAD 1000. I requested for a withdrawal in the month of February 2016. I was asked to send documents as usual to verify my account which i did on the 29th February 2016. Since then i have been having a hard time getting my account verified and withdrawal processed for this amount.
When i login to my account and try going to my account section i keep getting a message which says '' Players account not found''.
SpinEmpire casino keeps giving me baseless and ludicrous reasons for delaying the verification and my payment.
The chat support at SpinEmpire Casino always have one standard statement, their access to finance department is limited.
I tried contacting the chat support in the month of march on two occasions and the following are the reasons that were given to me:
1) I was told that i logged in from London in the past.
Fact: That could have been a possibility as i am an Airline Crew and i keep travelling the world and logging in from that location could have been possible.
I have done it with other casinos that i am part of too.. and they usually temporarily lock my account and reinstate it when i am back to my home country. ( a detailed email was sent to the casino informing about the same)
And moreover, this happened before i made the deposit from which i won a sizeable amount of CAD 1000. Why was i allowed to make a deposit in the first place. Is that justified and professional?
2) When i contacted the chat support today, i.e: 3rd April 2016, i am told that i have a wrong date of birth in the registration page. Instead of 28.10.85 i have it as 27.10.85... and i was told to send an email to support to get this sorted.
Seriously??? I am still yet to understand how is it even possible as i personally double cross check all the information before i register in any casino. And moreover, you guys waited for more than a month to inform me about this that too when i had to ask for a reason as no official email was sent to me.
I have still sent an email to the support to get these changes done... but clearly it sounds very suspicious and a poor tactic used to stall my payment by SpinEmpire casino ...but at the end the Casino is right.. isn't it? And i do not have access to my account information too ... remember.
I am a registered player at many reputed casinos but never have i faced such an unfavourable experience like SpinEmpire Casino. I am just hoping that my issue is resolved asap by posting here at Askgamblers.com and SpinEmpire intervenes and sorts this out.