I wanted to give you a update of the chat I just had. It's clear to me they're stalling and no one seems to know what's going on.
Chat started on 16 Nov 2017, 04:13 PM (GMT+0)
(04:13:44) *** Visitor 1510848764 joined the chat ***
(04:13:44) Maria Ann Wiggins: Any news on my withdrawals?
(04:13:56) VIP Support Manager: Welcome to VIP Assistance. While we take a moment to assign the best agent to assist your needs, can you provide your username and phone number so we can locate your account?
(04:14:14) Maria Ann Wiggins: Trupch 6784166156
(04:14:38) *** Windsor White joined the chat ***
(04:14:44) Windsor White: Hi! This is Windsor with the casino VIP department. Allow me a moment to look up your account.
(04:14:55) Maria Ann Wiggins: Ok thank you
(04:19:12) Windsor White: I see that Andy has escalated it to the finance department, but I do not see any updates since he did that on 11/14.
(04:19:33) Windsor White: I recommend that you check in with us tomorrow. Hopefully we'll have an update by then.
(04:20:05) Maria Ann Wiggins: Do you realize that it's been OVER a month?
(04:20:41) Windsor White: The approval date shows as 11/10/2017.
(04:20:55) Maria Ann Wiggins: I have 2
(04:21:54) Windsor White: Your withdrawal for $919.00 which was approved 10/13 was paid out 10/30. Have you received it?
(04:22:16) Maria Ann Wiggins: No I have not! That's because somebody did not update my information for Wells Fargo and had the wrong account number.
(04:22:54) Maria Ann Wiggins: Instead of telling me things are being escalated can someone not walk over to that department and tell them to send the wire transfer?
(04:23:17) Maria Ann Wiggins: If you had spend thousands of dollars at a casino and this was happening to you you would feel the same way I do I'm sure.
(04:27:20) Windsor White: I understand. Unfortunately our finance department has left for the day, so I do not have anyone to walk over to at this time.
(04:27:40) Maria Ann Wiggins: Really I thought they left at 7
(04:28:26) Windsor White: As far as I'm aware they work 9-5, and it is 5:28 at this time.
(04:28:54) Maria Ann Wiggins: I'm not trying to be rude but since you think they do isn't it possible to see if they actually are still there?
(04:29:07) Maria Ann Wiggins: Sam told me they left at 7
(04:29:51) Maria Ann Wiggins: Windsor I am not a unreasonable person and I'm most definitely not trying to be rude to you. But I have seriously had it up to my eyeballs with this.
(04:30:01) Maria Ann Wiggins: The casino to do what's right.
(04:30:20) Maria Ann Wiggins: That is all I want.
(04:30:28) Windsor White: Sam can give you a call later if that's ok?
(04:30:58) Maria Ann Wiggins: And last Sam is going to call me and tell me that they have sent the wire transfer there's no reason for him to call me. I've had it.
(04:31:27) Maria Ann Wiggins: Excuse after excuse after excuse but you'll have no problem and mediately taking my money that I
(04:31:40) Maria Ann Wiggins: Deposit
(04:32:09) Maria Ann Wiggins: All the complaints all over the Internet about planet 7 or how people love the casino but this is your number one problem
(04:32:30) Maria Ann Wiggins: I love playing here but what's the point when you can't get your winnings in a timely fashion?
(04:35:01) Windsor White: I'm sorry that you've had to wait so long. Wish there was something more I could do to help.
(04:35:41) Maria Ann Wiggins: I have to believe there's somebody that could if that was your standard operating procedures. Instead it's just stall tactics.
(04:36:22) Windsor White: Is there anything else I might help you with?
(04:37:38) *** Visitor 1510850189