I requested to be excluded from your site on the 25/07/14 for 6 months via email and I also sent a 'query' direct from your website. I followed your website's responsible gambling instructions :
Self-Exclusion - Karamba.com will close any account if a User contacts one of our trained operators or sends an email to [email protected]
I did not receive an email back until 29/07/14 and even at that point you did not exclude my account. Not only this but as a responsible casino surely you shouldn't be able to reinstate an account if requested as stated in the email I eventually received, it totally defeats the purpose:
Should you change your mind after self excluding yourself from the site simply write us an e-mail requesting for the exclusion period to be removed and we will gladly reinstate your account.
I think the deposits made after I asked to be self exclused should be refunded as I followed your request/instructiosn and the exclusion still was not put into place.