Complaint #249 Slots of Vegas Casino

Excessively Delayed Payment

By Co P.

9 years ago

Message on forum

I'm just submitting a complaint here because I've waited 4 months for a $100 cashout. I will list the timeline below:
01/15/17, request initial cashout, send documents
01/19/17, confirm receipt of documents with customer support. Cashout should be processed withint 10 to 15 days.
02/22/17, speak with agent about why my cashout is delayed. Says to do a bitcoin withdrawal, and to email btc address to customer service. Conversation is posted below:
Please wait for a Slots of Vegas agent to respond.

All Slots of Vegas agents are currently assisting others. Thanks for your patience. An agent will be with you shortly.

Thank you for contacting SlotsofVegas Casino. My name is 'Kingsley Lyric'. For your security, please verify the Email address, Username, and phone number on your account so that I can assist you further.

coxxxxxxxx: Hi it's [email protected] coxxxxxxxx 9494006695

Kingsley Lyric: Hello! Welcome to our casinos. Hope you are good today. How may I help you?

coxxxxxxxx: Just wondering if I met the playthrough requirement for a bonus. I tried to withdraw about 2 months ago, but it returned the balance to my account

coxxxxxxxx: 100.66 is sitting there. Just wondering how much more I have to play with to withdraw. I think you have all my documents too

coxxxxxxxx: thanks! hope you're having a good day too

Kingsley Lyric: Yes, I am dear.

Kingsley Lyric: Thank you, One moment please.

Kingsley Lyric: You have met the playthrough.

Kingsley Lyric: All you need to do is to send us documents.

coxxxxxxxx: what e-mail should I send them to? I thought I already sent

coxxxxxxxx: thanks

Kingsley Lyric: Will you like to cashout via wire or check, or bitcoin?

codypoletti: Bitcoin would be super easy and convenient

Kingsley Lyric: Kindly send your bitcoin information to : payments@casinosupportcenter.com

Kingsley Lyric: ..and then send the following to documents@slotsofvegasmail.com.

Kingsley Lyric: In order to update your file, we need to ask you for the following documents:

Kingsley Lyric: -Copy of an Identification (Driver's License or Passport)

Kingsley Lyric: -Utility bill (Showing your name and address)

Kingsley Lyric: -Account Verification Form

Kingsley Lyric: http://www.slotsofvegas.com/authorization_form.html

Kingsley Lyric: Is there anything else that I may help you with?

coxxxxxxxx: coxxxxxxxx to: documents@slotsofvegasmail.com date: Sun, Jan 15, 2017 at 3:08 AM subject: coxxxxxxxx account verification documents mailed-by: gmail.com

coxxxxxxxx: I sent my documents email to you guys on January 15th

coxxxxxxxx: and the authorization form

Kingsley Lyric: Ok, yes, that's true.

Kingsley Lyric: So all you need to do is to send your bitcoin details now.

Kingsley Lyric: to the email above.

coxxxxxxxx: Okay, great! Thank you. Just so I know to watch out, how long will that take? and do I have to request another cashout, or just reference the first one?

Kingsley Lyric: The time frame for withdrawals is 10-15 business days to be approved and 10 business days to be sent, plus the delivery time, which may vary according to processors limitations.

Kingsley Lyric: ..and you have to request the payment again via bitcoin.

Kingsley Lyric: ..in cashier.

coxxxxxxxx: okay, I will do that now. Thank you for your help

Kingsley Lyric: You are welcome dear :)

Kingsley Lyric: Thank you so much for playing with SlotsofVegas Casino! We really appreciate your loyalty. Have fun and good luck!

Chat session has been terminated by the site operator.

02/22/17: Send email to customer support as Kingsley Lyric asked me to. get email that says they have confirmed my btc address
04/22/17: Still no payment, speak with agent Wolf about it. Wolf says my BTC address was not imputed as I was previously lead to believe. Wolf says he inputs my btc address and money will be here soon. Payment is supposedly escalated. Conversation is below:
Thank you for contacting SlotsofVegas Casino. My name is 'Wolf'. For your security, please verify the Email address, Username, and phone number on your account so that I can assist you further.
Wolf: Hello this is Wolf. How are you today? How may I help you?
coxxxxxxxxx: Hi, how's it going Wolf
coxxxxxxxxx: coxxxxxxxxx@gmail.com, coxxxxxxxxx, xxxxxxxxxxx
coxxxxxxxxx: I'm just writing to you to check on a bitcoin cashout that I requested on the 22nd of February. The initial cashout request was in January, but I resubmitted with my bitcoin address on the 02/22/17.
Wolf: What can I do for you?
Wolf: Ok, let me have a look.
coxxxxxxxxx: Thanks. The address I sent you was:1MEpSr7jsVL5BeUiqDXvgqRfm5FfQB6vHx
coxxxxxxxxx: I got a confirmation e-mail saying that you'd received it too.
Wolf: And you use the same email for bitcoin?
coxxxxxxxxx: I spoke with Kingsley Lyric last time, and he/she said you had my documents, and that the address was the last thing you needed
Wolf: I'm adding it to your account now as it's not already there.
coxxxxxxxxx: Yes it is
coxxxxxxxxx: (the email)
coxxxxxxxxx and thank you
Wolf: Ok, and I've escalated your withdrawal.
Wolf: So it should be sent soon.
Wolf: Is there anything else I can do for you today?
coxxxxxxxxx: I appreciate it. Nope, that's great! Have a good night, and thank you for your help.
Wolf: Thank you and thanks for playing with us! Have a great day! Feel free to end the chat when ready.

So far when this casino says they will do something, it takes months to get done, or some piece of information gets lost. I'm submitting a complaint here so that it gets resolved in a timely manner. Thank you for all your help!

Disputed Casino Slots of Vegas Casino

Reason Delayed payment

Amount $100

Discussion

AskGamblers

• Support Team

9 years ago

Based on submitter's last post AskGamblers Complaints Team consider this case as Resolved and it is officially closed now. Thank you all for your cooperation.

codyp

• United States

9 years ago

Thanks for clearing that up.

Slots of Vegas Casino

• Representative

9 years ago

Hi Cody--

I'm very sorry for the difficulties you've had with this.

The good news with this is that I see this has already been paid to you via Bitcoin. ;-)

Again, my apologies for everything.

All the best,

Tawni

Slots of Vegas Casino Complaint Stats

Resolved 581 / 603

Avg. Amount $3,124

Avg. Complaint Duration 16 days

Avg. Response Time 3 days

Slots of Vegas Casino Complaints

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Taking really long to get payed

I won total of $7500 in April 2026. So far I been paid $5237. The remaining $2318 has been stretching it out and not paying me. As of today 05/27 I was told to come back on 6/4 to have my $816 withdrawal escalated if not paid by then. And the other $1502 which I requested to be paid on 04/15/26 has not even been approved by the casino.

Resolved

$2,318

Slots of Vegas delayed payment

Amount 2004 - submitted april 17.

Denied needed update Id.

All docs were then uploaded and verified.

May 6th approved.

May 20th -10 business days still no payout.

Ticket submitted - up to 72hrs to respond per their site.

May 25th - follow up past 72hrs and they want to submit another ticket.

Credibility in question …

Rejected

$2,004

7 to 10 day have past STILL NO PAYOUT

I made a withdrawal of $1001.00 from Slots Of Vegas online casino, and today is actually the last day of the 7-10 days that they make you wait, after it’s been approved. It was approved on May 4, 2026 and nothing has been deposited into my account. I have made withdrawals with this casino before, but they have never made me wait this long to receive my payout. Yes, in the past, they have made it difficult to receive my withdrawal, but once everything that was needed was submitted, they always sent my withdrawal about 3-4 days after. I have given them everything that is needed, and the 7-10 days that they make you wait after it’s been approved have already gone by, today being the 10th day, BUT YET, STILL NO WITHDRAWAL. My account has been FULLY VERIFIED, AND NO BONUS WAS USED, and YES, I am a player from the US. California, to be exact. PLEASE HELP.

Resolved

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Still waiting on payment

Have a withdrawal that was approved on 4-22-26 was told would be process 7-10 days after 3 weeks waiting.just received email saying payment being reviewed will be processed in next 7-10 days
This is after being denied 2 times sending in 10-15 emails for documents and 1st withdrawal request on 3-9 this seems to be the never ending cycle

Resolved

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Not paying out winnings and changing rules

I've been playing for years. And was a VIP member. And it has always been a struggle to get paid on time. Always an excuse & false promises.

In the last two months, I’ve been winning & they all of a sudden said they took my VIP away because I needed to play more. Then my payments were due, and I never saw them.

I kept reaching out and getting run around by different people.

Then they started approving my withdrawals and taking them off my account, but never sending them to my Bitcoin account.

Then they erased all my previous transactions in my profile.

I am owed $5745 and have been told for two months every excuse not to pay it.

Very frustrating!

Resolved

$5,745

Refused to wire winnings to a bank they recommend

They refused to wire it to my main bank, then they recommended another one.. I went through months of back and forth.

They finally received all the docs needed and still denied a wire, so I have over 1200 in winnings I can never withdraw because they won’t wire to the bank they in fact recommended.

The only thing I can do after giving them thousands of dollars is to just play my winnings until they’re exhausted and then close my account.

That’s got to be criminal.

How many bank accounts am I supposed to open? My credit score has gone down because of this, and my card was compromised because of this site.

Resolved

$1,200

Withdrawals Delayed And Not Paid Since March

I have been attempting to resolve withdrawal issues with Slots of Vegas since March.

At this time, I have multiple withdrawals pending that have been delayed repeatedly and have not been paid.

Several withdrawals have been sitting since March and April without being processed or completed.

These withdrawals have been delayed multiple times, in some cases four or more times, without clear explanation or updated timelines.

I have contacted support through chat and email on numerous occasions and have not received clear answers or resolution.

My concerns are:

1. Withdrawals are being delayed repeatedly without clear explanation
2. Payments are not being processed within the stated timeframes
3. Ongoing lack of communication and meaningful support

I am requesting:

- Processing of all pending withdrawals
- A clear and accurate payout timeline
- Resolution of all delayed payments

I am seeking payment of all funds owed and immediate attention to this matter.

Unresolved

$10,348

Past due Withdrawal Approval

I requested a withdrawal of $473.00. The terms and conditions state approvals (not payouts) take 7-10 business days, then another 7-10 business days for payment processing. That is absolutely ridiculous. However I agreed to play there son held me accountable to their terms. But this now over 10 business days and my withdrawal is still not approved. The winnings are from 100% my own money with no bonus attached. The deposit and withdrawal request is from an already approved and verified crypto wallet using bitcoin. It is not my first withdrawal from this site. This should be the easiest approval to process. I want my money.

Resolved

$473

Won't pay winnings

So I won $2500 playing slots.

Both the ID and the debit card that I used were verified.

They keep telling me that they can’t send funds to the account I provided when I personally called the bank and asked if money could be internationally wired to that account, and I was told YES.

I keep asking the reason why they can’t send the money to that account, and they will not answer the question.

Resolved

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Slots of Vegas keeps rejecting the same PDF bank statement and delaying my withdrawal

I requested a withdrawal on March 17, 2026. Since then, Slots of Vegas has repeatedly delayed my withdrawal by making changing and repetitive document demands, even though I have already provided the exact documents they requested multiple times.

I submitted:

• the most recent full bank statement in PDF format for account ending in <removed>

• a recent water bill as proof of address,

• my passport as proof of legal residence,

• and my current driver’s license.

The statement I submitted is the original PDF downloaded directly from the bank's website. It is not a screenshot. It is the most recent statement, it is for account ending in <removed>, it shows transaction activity, and it shows a positive ending balance.

Despite this, their support team keeps sending repetitive emails saying the bank statement is not acceptable and asking me to resend the same PDF again and again. Different representatives have told me different things, including requests for a passport, driver’s license, utility bill, proof of legal residence, and repeated requests for the same PDF. I have complied over and over, but they still have not processed my withdrawal or identified any specific defect in the document.

They have also repeatedly told me the matter is being “escalated,” but nothing has been resolved. I have asked them multiple times to identify the exact defect in the statement if they are rejecting it, and they have failed to do so.

At this point, I believe they are improperly delaying my withdrawal by repeatedly demanding the same documents without a valid explanation.

I am requesting that Slots of Vegas:

1. confirm receipt and acceptance of the documents I already submitted,

2. stop sending generic requests for the same PDF statement,

3. identify any actual specific deficiency if one truly exists, and

4. process my withdrawal immediately.

I have preserved the emails and records of my repeated submissions.

Resolved

$1,572