Very similar story to this one earlier this year:
Got my balance up to just over £100 - no bonuses claimed - and £100 is their minimum withdrawal amount. Initially I got the same "withdrawals can take up to 18 days" rubbish but now we're well past that.
Every day I go on chat support and every day it's the same "we'll need to ask finance about that, I'll send them a message now and someone will contact you asap". Nobody has ever contacted me.
With xmas and NYE coming up I can see more excuses coming my way, and other people are having similar problems, see another post of mine: http://www.casinomeister.com/forums/showthread.php?t=64894
Any advice/anecdotes would be appreciated.