Ag Awards

Euro Play Casino - Withdrawal Problems

Complaint Info
Disputed casino Euro Play Casino
Reason Delayed payment
Amount € 400
Posted on July 22, 2014

I attempted a withdrawal on Feb 14 and received a confirmation email advising payment would be processed after 4 business days. Status went from pending to waiting within that time period.

Since then I have had various emails and online chat advice that there have been technical problems and the finance manager was overseas. All apologised and advised payment would be "very soon". I am still waiting for 400 euros.

Don't know how to attach a screenshot, but will send an email with attachments for documentary evidence.

Regards - < name removed >

Posted on March 4, 2014

Received "paid" advice. Hopefully money will arrive shortly. Thank you for your assistance. Needless to say I will never play at this casino again. How do they expect to retain clients?

Posted on March 5, 2014

I hope so!!

Posted on March 5, 2014

Surprise, surprise - I finally received my funds from Euro Play!! Only 2 weeks late.

Thank you for your assistance.

Posted on March 6, 2014

Based on submitter's last post AskGamblers Complaints Team consider this case as Resolved and it is officially closed now.

Thank you all for your cooperation.

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