Withdrawal Problems

Since March 20 EPC shows a message that they are performing a maintenance, you can't enter the casino. There is no online support and mails are not answered. I made a withdrawal on Feb 11 and asked 3 weeks in a row when I would receive the payment of in total € 1030,-. Every time they answered: coming Monday. The withdrawals weren't even approved on the day they closed. I also have a balance of over € 500,-, which is almost wagered. Can someone tell me what is going on there?

Hi, I have an issue with this Casino, there is 5k EUR on my withdrawal from January 22 and still on waiting status, no answers from all ways of contacts, they disappeared. 5 days and they still with a maintenance. Very bad service and they don't want to pay. I already contacted the licence and they didn't replied me yet..What to do ?

im a user in euro play casino and i have a balance of 850 euros for the last 3 days the casino wont open and a message showing its under maintenance !! i tried to call support on phone but no response i send e mails no response and for sure live chat no response either . so what shall i do ??

i have talked with the casino several days a week for 5 weeks now.. i still get the same answer.. You have to wait a few more days, or we are working on it.. or we have problems with NETeller.. The lastest one was that i had to wait until the finance team was back.. So starting to think i wouldnt get my withdraw at all.. I hope to get a real answer from the casino, i have asked to get an email about all their problems with my withdraw, but still havent got it.. my patience is running low for this casino..

Hello, My name is Jordey, I am a Dutch citizen. On January 26 and February 5 I made profit with a total sum of EUR. 1150,-. On February 2 and February 6 I requested 2 withdrawal of 650 eur and 500 eur. So far no money received. Everytime I aks about this, I get really different answer like: ''We have a problem with Neteller, please wait another week''. ''You will get your money, please hold on for it''. I am trying to get my money for over 5 weeks now. This is way too long. In the T&C of this casino I cannot find any procedures or processing time regarding a withdrawal request. I would like to have the money a.s.a.p. as the casino made several false promises.

Hi, my username ist H1R88156582, i am a still a Member of Euro Play Casino, because they have paid before, delay, but paid. Now they do it again, many excuses, many promises and many more lie. I have made a deposit of 60 Euro, lost all, and get a bonus with max payout Deposit x10 = 600 Euro. I made the withdrawl on 29.01.2015. Nothing happend yet, only excuses and promises 18225441 2015-01-29 00:28:53 Withdraw *1805 €600.00 Waiting 369602035 2015-01-28 22:42:06 Deposit - €175.00 Approved 369596641 2015-01-28 21:59:25 Deposit *1805 €60.00 Approved If you dont pay i will publish all the rest of the chat history!! ************************************************************** the only thing I keep hearing again and again... 02.02.2015 domo1981: 18225441 2015-01-29 00:28:53 Withdraw *1805 €600.00 Waiting domo1981: pending is finish Coddy: dear stefun will tell you about this domo1981: when? Coddy: he will be here for you tomorrow 03.02.2015 domo1981: when will stefan be there? domo1981: 18225441 2015-01-29 00:28:55 Withdraw *1805 €600.00 Waiting Patrik: stefan will coem after 6 hours domo1981: sure? Patrik: yes 03.02.2015, after 6 hours domo1981: why you ignored me? i have paid more then 10000 Euro on your Casino? Is this how you deal with "VIP" Members? domo1981: why you ignored me? i have paid more then 10000 Euro on your Casino? Is this how you deal with "VIP" Members? Hyde K: please contact us tomorrow Hyde K: our manager stefan is not available today same day Harry1: its under process me: when will you pay, before or after weekend? Harry1: before me: your words.. Harry1: i assure you 04.02.2015 me: hi George !: Yes domo1981: where is stefan? George !: He will be there Tomorrow domo1981: but harry1 say...he will be back in 10 days...lie? George !: I don;t know yesterday I was not came George !: And Today Harry is also not come ! domo1981: 18225441 2015-01-29 00:28:55 Withdraw *1805 €600.00 Waiting domo1981: 18225441 2015-01-29 00:28:55 Withdraw *1805 €600.00 Waiting George !: Yeah , It is in Final stage George !: You will get very soon ! * * * * 10.02.2015 George !: Yeah , It is in Final stage George !: You will get very soon ! domo1981: your read it? domo1981: now it is 10.02.2015 4 days later 11.02.2015 George !: Hi, Your withdrawal is in Final stage George !: You will get till Saturday domo1981: what a joke... i think financial team is not working on weekend? what about 2 more days, you told me yesterday? George !: Yeah ! Means saturday would be max George !: Tomorrow or day after tomorrow will be sure George !: Please trust ! domo1981: why i should? where is stefan? George !: He is on Sick leave ! I told you domo1981: who will handle it George !: He is not well. George !: I am taking care of your account ! domo1981: so you can pay? George !: Hi, Your withdrawal is in Final stage George !: You will get till Saturday domo1981: what a joke... i think financial team is not working on weekend? what about 2 more days, you told me yesterday? George !: Yeah ! Means saturday would be max George !: Tomorrow or day after tomorrow will be sure George !: Please trust ! domo1981: why i should? where is stefan? George !: He is on Sick leave ! I told you domo1981: who will handle it George !: He is not well. George !: I am taking care of your account ! domo1981: so you can pay? George !: Yeah , Ofcourse ! domo1981: so you can pay? domo1981: i throught only stefan can pay domo1981: a further lie? domo1981: so if you can pay...why you dont do this? George !: Everything is done from my side ! 12.02.2015 domo1981: hi support Patrik: HI domo1981: why you ignore me? domo1981: when will you pay? domo1981: i am waiting since 2.2.21015 domo1981: no is 12.02.2015 Patrik: finance team is working on your withdrawal Patrik: you will get it as oon as possible domo1981: this is what you all say since 10 days domo1981: pay domo1981: where is stefan? Patrik: stefan will come after 3 hours domo1981: tell me when will you pay without using the word soon Patrik: i need to talk with finance team 13.02.2015 domo1981: when will you pay? Hyde K: coming monday domo1981: and when will you pay? domo1981: he will be there on 2015-02-16? domo1981: right? Hyde K: yes domo1981: but when will you pay? Hyde K: 2015-02-16 domo1981: and why you dont answer to email? domo1981: why you dont answer to email? domo1981: hallo? Hyde K: ok Hyde K: you will get the answer within 1 hour domo1981: i am now waiting since 2015-02-02 for my withdrawl Hyde K: yes domo1981: is this ok for you? Hyde K: please wait for 3 more days 13.02.2015 same Day George !: Coming Monday ! domo1981: So the 02/16/2015 domo1981: who will pay? domo1981: perhaps stefan will not be there?! domo1981: who will pay? George !: I told you , I have already proceed and on Monday it is in your account 14.02.2015 domo1981: when will you pay my withdrawl?`today is 15.02.2015, 13 days after pending! Patrik: yes it approved by the Finance team , you will get that within 2 or 3 days domo1981: how often you will tell me this again? Patrik: but this time it is very sure that you will paid in max 3 days domo1981: George !: Wait till Monday domo1981: which Monday ? George !: Coming Monday ! domo1981: So the 02/16/2015 domo1981: who will pay? domo1981: perhaps stefan will not be there?! domo1981: who will pay? George !: I told you , I have already proceed and on Monday it is in your account Patrik: yes, yet the Monday is not come Patrik: kindly wait till tomorrow domo1981: but you told me again...2-3 days domo1981: so when will you pay? Patrik: tuesday 16.02.2015 Hyde K: hi Hyde K: how may i help you? domo1981: what about my withdrawl? Hyde K: let me check Hyde K: you have to wait for 2-3 buisness days domo1981: so i have to wait again? domo1981: why? domo1981: now i be waiting 14 days + pending Hyde K: your withdrawal is on processing domo1981: as you all say 14 days before. now is 16.02.2015 i made the first wihdrawl on 29.01.2015 and the second on 30.01.2015 domo1981: pay domo1981: now Hyde K: please give us two more days **************************************************************

hy,,,, my name is cristian!! i have won a jackpot of 2671 euros at europlay,,,after that i was talking with online chat about what i have to do to be able to wdraw,,, they told me that i have to make a min deposit of 25 € and complete the widrawall requirements,,,, wich i did after ,,,, i make the widrawall request of 3000 € first,,,, after they told me that i have to do another deposit of 200 € ,,, i did that aswell,,, i cancel the widrawall the way they told me an i playd litlle bit more and my final request was 2400€ on 27 jan!!! they told me that they send my widrawall to finance departament,,, and that i have to wait 3-5 days,,,, after when i was asking them in what stage is my widrawall they was tolding me ,,, wait 2 more days,,, after ,,,, you wiil get payd no worries,,, i was waiting paciently and talking nice with them till today when i open again the online chat and they told me to wait again 4-5 days

Dear Askgamblers Support, I made a withdrawal of 250 euro to my Neteller account on the 22 of decemberr. I still waiting. No answers by email. Had a chat with Smith, patrik harry, George!....and more with promisses that they will send it after 4 days last promise was: my money is processing and complete within 10 days hours...I really don't like this. Can you help?

Dear Askgamblers Support,
I made a withdrawal of 250 euro to my Neteller account on the 27th of November. I still waiting. No answers by email. Had a chat with Smith, Hyde K, George!....and more with promisses that they will send it today, last promise was: my money is processing and complete within 24 hours...I really don't like this. Can you help?

Regards,
Rednikita

On 27 -10-2014 i won 1000 euro and on 30-10-2014 i won 500 euro, after many calls, emails and live support i still don't have the money, they promissed me every day that i would get paid soon, but still nothing. Most off the time i spoke to Harry and he called me severall times that the money should be on my netelleraccount in 2 days but still it is'nt there,please help me.