I sent my documents a month ago, after winning money on slots and meeting the playtrough requirements. Since then it has been quite a hassle. I have been promised the money several times, but seems like no one is sending it ;(
Every week they tell me to wait another week more, to get paid.
1. First i was told that there is a max withdraw of 1000€, (i won 1500€), but there was no such term in the casino about a max withdraw. Anyhow i reduced the withdraw to 1000€ because it was requested and saying to the casino that i couldnt find such term. Naturally id like to get paid in full of 1500€, but i thought 1000€ first and then ill play/figure out what to do with the remaining 500€.
2. Then i was told that they cannot do it by neteller , and was said to send some details for a western union. I sent these details, and next im told that western union is not possible, and i will recieve the money by neteller. However a week later (again), and the money remains pending .
I just hope to be paid. And in full if possible. I have met the terms of the bonus, and enjoyed the casino software. And would like to play again, as soon as this is sorted. I send my id and utilitybill the day i withdrew so they have my documents. Im hopeful this matter will be solved.