Ag Awards

Euro Play Casino - Withdrawal delays/problem

Complaint Info
Disputed casino Euro Play Casino
Reason Delayed payment
Amount € 1000
Posted on July 16, 2014

I sent my documents a month ago, after winning money on slots and meeting the playtrough requirements. Since then it has been quite a hassle. I have been promised the money several times, but seems like no one is sending it ;(

Every week they tell me to wait another week more, to get paid.

1. First i was told that there is a max withdraw of 1000€, (i won 1500€), but there was no such term in the casino about a max withdraw. Anyhow i reduced the withdraw to 1000€ because it was requested and saying to the casino that i couldnt find such term. Naturally id like to get paid in full of 1500€, but i thought 1000€ first and then ill play/figure out what to do with the remaining 500€.

2. Then i was told that they cannot do it by neteller , and was said to send some details for a western union. I sent these details, and next im told that western union is not possible, and i will recieve the money by neteller. However a week later (again), and the money remains pending .

I just hope to be paid. And in full if possible. I have met the terms of the bonus, and enjoyed the casino software. And would like to play again, as soon as this is sorted. I send my id and utilitybill the day i withdrew so they have my documents. Im hopeful this matter will be solved.

Posted on January 16, 2013

Recieved 1000€ from them today , dont know if my complaint has anything to do with it still waiting for the final 500€, hope to get it too. cashed that out today.

Posted on January 16, 2013

According to your last promotion terms, max. cash-out is 10x of deposit money which we already paid.

Posted on January 16, 2013

Now i know for sure that this complaint helped me to get paid. Im pretty sure that the 10x term was not there initially. I can see it now though, and its there. Anyhow initially about a month ago, i said that the term is not there, and i was told this we wil get back to you reply when i informed that there is no such term. Not much i can do about this, but im quite sure you didnt have the term when i played.

I guess you can mark this complaint as solved, even though im not 100% happy with the result. Anyhow i appreciate askgamblers as a place that helps players.

Posted on January 16, 2013

played my remaining balance to zero so theres nothing left for me to complain, complaint solved.

Posted on January 16, 2013

please mark this complaint solved..

Posted on January 20, 2013

Based on submitter's last post AskGamblers Complaints Team consider this case as Resolved and it is officially closed now.

Thank you all for your cooperation.

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