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Euro Play Casino - Withdrawal delay?!

Complaint Info
Disputed casino Euro Play Casino
Reason Delayed payment
Amount € 275
Posted on July 23, 2014

I made a deposit 25€ on 26th of August, and met the wagering requirements, and won 700 €. After that I process cashout same day, but not able to my creditcard, because is a mastercard. I made a second deposit 25 € from my neteller account to validate my account, after that I made withdraw 725 €. I waited more than a week, many times contacted with live support, they said to me withdrawal it is ok but need a visa card, I said that I have only mastercard, please process the 725€ to my neteller, agent said it will be ok, but need to wait. Today when I contacted them they said I able to withdraw only 250 € from our promotion terms. Why didn't say to me yet? Please help me how could I get my winnings......

Posted on September 6, 2013

please make withdrawal of €250 as per promotion. Your withdrawal will be cleared with in 2-3 working days.

Posted on September 7, 2013

I made cashout 275€ to my neteller, and waiting...I hope I will get on Monday.

Posted on September 9, 2013

Paid...Please mark this issue resolved !!

Rednikita Hungary
Posted on September 9, 2013

The problem is solved now, europlay transferred 275 € to my neteller.Thank you.

Posted on September 9, 2013

Based on submitter's last post AskGamblers Complaints Team consider this case as Resolved and it is officially closed now.

Thank you all for your cooperation.

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