I have deposited a few times now, totaling approx. $500. The second to last was a deposit of $100 and I spent hours but managed to meet the wagering requirements. Wasn't able to play my favorite games because I noticed they were not counting towards my wagering (progressive games such as Lotto Madness, Fantastic Four etc...) which is funny because when I asked in chat if all slots were ok, I was told yes. And its true, but they don't all count towards wagering. Whatever... so I managed to hit a couple big wins, one on Dr.Lovemore for $2000. I hit 5 wilds ( and I have screen shots and video to prove it). So after trying to cash out my $4000 I was told that I could only withdraw 10x my deposit. And after reading the fine print and getting frustrated I agreed to change my withdrawal to $1000 and I was told the rest could be used to win Jackpots only (only Jackpot winnings could be cashed out). Well needless to say, that didn't work out for me. So here I sit, 16 days later on the $1000. And 26 days since the original withdrawal request of $4000, even though I was told the withdrawal process/required time would not reset. My withdrawal immediately went back to pending and stayed there for the full 4 days before it was changed to waiting, where it still sits no. Online chat is no longer available and when I call (when I actually get through which is not very often) I am told that it will be just 2 more days. That's 3 times now that they have said that. I need your help!!!!! Thanks
P.S. I have sent very clear images of my Drivers License, my Firearms License as well as an invoice with my name and address on it. The first 2 have my photo on them.