im so frustrated about this issue, its been 3 weeks now since i made a deposit at europlay
casino of £25 i got a deposit match bonus of about 400% played through the required amount and decided to withdraw 500 in 2 lots 1 for 300 and 1 for 2. waited for aweek plenty of time to process it but logged into my account it had vanished i contacted online support my withdrawal had been declined because of incorrect withdrawal amount??? confused by this until i was told that i could only withdraw 25x my deposit which is £250 so i went along with that unhappy is a understatement its now been another 2 weeks and i still havent been paid out. i was told by there online support i would get it friday. today and still nothing. any advise on where to got from here wouls be greatly appreciated . after reading all your post about this casinoi wish i'd have read them before i started depositing. by the way ive been playing here regular as clockwork and this is my first withdrawal.and my last.
you admit you only paid me 200. and it should have been 250 cant see where the problem lies.
To Me
Jan 8
Dear Victoria,
We have received your withdrawal request for the total amount of £250.00, and understand that your preferred payment method is NETeller. Please note that we reserve the right to refund money by way of any payment method through which you have deposited, up to the total amount you deposited, in accordance with international banking regulations.
Your transaction request code is: 17176078CT.
Withdrawal requests are processed four business days following the request date, unless stated otherwise according to your VIP level, as per our Withdrawal Policy.
During this four day pending period you can cancel your pending withdrawal(s) should you wish to continue playing with those funds. To do so, open the Cashier section of your account, go to Withdrawals, then click on Pending Withdrawals. A list of your pending withdrawal(s) appears. From this list, click on the withdrawal(s) you wish to cancel and press the Transfer Back to Balance button.
Your withdrawal amount will be immediately available to you in your gaming account so you can continue playing the games.
If you have any questions, a member of our Support Team is available to help you 24 hours a day, 7 days a week, at the following address:
Email:
We congratulate you on your winnings and hope to see you around the gaming tables again soon!
Customer Support
this is the automated email thats sent after a withdrawal request has been received look at the date. 8th of jan. this was the only info ive had until this CONFORMATION email telling me that youd paid me 200 which is incorrect. check the date 27th jan. To Me
Jan 27
Dear Victoria,
It seems that you've had a roaringly good time gaming at !
As a consequence of your simply fantastic experience, we have processed your withdrawal request, whose transaction code is 17146732, for the total amount of £200.00.
For your convenience, withdrawal details are as follows:
NETeller:
The total amount of £200.00 will be credited to your NETeller account.
Note that we can no longer issue credits against previous MasterCard and Visa deposits.
If you have any questions, a member of our Support Team is available to help you 24 hours a day, 7 days a week, at the following address:
Email:
We congratulate you on your winnings and hope to see you around the gaming tables again soon!
Customer Support
now im not giving up on this i want whats owed to me!
Dear Victoria,
It seems that you've had a roaringly good time gaming at !
As a consequence of your simply fantastic experience, we have processed your withdrawal request, whose transaction code is 17146732, for the total amount of £200.00.
For your convenience, withdrawal details are as follows:
NETeller:
The total amount of £200.00 will be credited to your NETeller account.
Note that we can no longer issue credits against previous MasterCard and Visa deposits.
If you have any questions, a member of our Support Team is available to help you 24 hours a day, 7 days a week, at the following address:
Email:
We congratulate you on your winnings and hope to see you around the gaming tables again soon!
Customer Support
--------------
this is emaili got after i made my withdrawal and it clearly states 250 as the withdrawal amount not 200. To Me
Jan 8
Dear Victoria,
We have received your withdrawal request for the total amount of £250.00, and understand that your preferred payment method is NETeller. Please note that we reserve the right to refund money by way of any payment method through which you have deposited, up to the total amount you deposited, in accordance with international banking regulations.
Your transaction request code is: 17176078CT.
Withdrawal requests are processed four business days following the request date, unless stated otherwise according to your VIP level, as per our Withdrawal Policy.
During this four day pending period you can cancel your pending withdrawal(s) should you wish to continue playing with those funds. To do so, open the Cashier section of your account, go to Withdrawals, then click on Pending Withdrawals. A list of your pending withdrawal(s) appears. From this list, click on the withdrawal(s) you wish to cancel and press the Transfer Back to Balance button.
Your withdrawal amount will be immediately available to you in your gaming account so you can continue playing the games.
If you have any questions, a member of our Support Team is available to help you 24 hours a day, 7 days a week, at the following address:
Email:
We congratulate you on your winnings and hope to see you around the gaming tables again soon!
Customer Support
so you still owe me £50. CAN ANYONE ADVISE ME ON WHAT TO DO FROM HERE ITS CLEAR THEY DONT WANT TO PAY. AND IM NOT GUNNA KEEP LETTING THESE PEOPLE GET AWAY WITH RIPPING US/ME OFF. thanks
you played with your remaining balance...we can't do anything
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