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none payment of winnings


im so frustrated about this issue, its been 3 weeks now since i made a deposit at europlay

casino of £25 i got a deposit match bonus of about 400% played through the required amount and decided to withdraw 500 in 2 lots 1 for 300 and 1 for 2. waited for aweek plenty of time to process it but logged into my account it had vanished i contacted online support my withdrawal had been declined because of incorrect withdrawal amount??? confused by this until i was told that i could only withdraw 25x my deposit which is £250 so i went along with that unhappy is a understatement its now been another 2 weeks and i still havent been paid out. i was told by there online support i would get it friday. today and still nothing. any advise on where to got from here wouls be greatly appreciated . after reading all your post about this casinoi wish i'd have read them before i started depositing. by the way ive been playing here regular as clockwork and this is my first withdrawal.and my last.

Disputed Casino Euro Play Casino
Amount £250

Discussion

User name loyalty-level-2

you admit you only paid me 200. and it should have been 250 cant see where the problem lies.

To Me

Jan 8

Dear Victoria,

We have received your withdrawal request for the total amount of £250.00, and understand that your preferred payment method is NETeller. Please note that we reserve the right to refund money by way of any payment method through which you have deposited, up to the total amount you deposited, in accordance with international banking regulations.

Your transaction request code is: 17176078CT.

Withdrawal requests are processed four business days following the request date, unless stated otherwise according to your VIP level, as per our Withdrawal Policy.

During this four day pending period you can cancel your pending withdrawal(s) should you wish to continue playing with those funds. To do so, open the Cashier section of your account, go to Withdrawals, then click on Pending Withdrawals. A list of your pending withdrawal(s) appears. From this list, click on the withdrawal(s) you wish to cancel and press the Transfer Back to Balance button.

Your withdrawal amount will be immediately available to you in your gaming account so you can continue playing the games.

If you have any questions, a member of our Support Team is available to help you 24 hours a day, 7 days a week, at the following address:

Email:

We congratulate you on your winnings and hope to see you around the gaming tables again soon!

Customer Support

this is the automated email thats sent after a withdrawal request has been received look at the date. 8th of jan. this was the only info ive had until this CONFORMATION email telling me that youd paid me 200 which is incorrect. check the date 27th jan. To Me

Jan 27

Dear Victoria,

It seems that you've had a roaringly good time gaming at !

As a consequence of your simply fantastic experience, we have processed your withdrawal request, whose transaction code is 17146732, for the total amount of £200.00.

For your convenience, withdrawal details are as follows:

NETeller:

The total amount of £200.00 will be credited to your NETeller account.

Note that we can no longer issue credits against previous MasterCard and Visa deposits.

If you have any questions, a member of our Support Team is available to help you 24 hours a day, 7 days a week, at the following address:

Email:

We congratulate you on your winnings and hope to see you around the gaming tables again soon!

Customer Support

now im not giving up on this i want whats owed to me!

User name

Dear Victoria,

It seems that you've had a roaringly good time gaming at !

As a consequence of your simply fantastic experience, we have processed your withdrawal request, whose transaction code is 17146732, for the total amount of £200.00.

For your convenience, withdrawal details are as follows:

NETeller:

The total amount of £200.00 will be credited to your NETeller account.

Note that we can no longer issue credits against previous MasterCard and Visa deposits.

If you have any questions, a member of our Support Team is available to help you 24 hours a day, 7 days a week, at the following address:

Email:

We congratulate you on your winnings and hope to see you around the gaming tables again soon!

Customer Support

--------------

User name loyalty-level-2

this is emaili got after i made my withdrawal and it clearly states 250 as the withdrawal amount not 200. To Me

Jan 8

Dear Victoria,

We have received your withdrawal request for the total amount of £250.00, and understand that your preferred payment method is NETeller. Please note that we reserve the right to refund money by way of any payment method through which you have deposited, up to the total amount you deposited, in accordance with international banking regulations.

Your transaction request code is: 17176078CT.

Withdrawal requests are processed four business days following the request date, unless stated otherwise according to your VIP level, as per our Withdrawal Policy.

During this four day pending period you can cancel your pending withdrawal(s) should you wish to continue playing with those funds. To do so, open the Cashier section of your account, go to Withdrawals, then click on Pending Withdrawals. A list of your pending withdrawal(s) appears. From this list, click on the withdrawal(s) you wish to cancel and press the Transfer Back to Balance button.

Your withdrawal amount will be immediately available to you in your gaming account so you can continue playing the games.

If you have any questions, a member of our Support Team is available to help you 24 hours a day, 7 days a week, at the following address:

Email:

We congratulate you on your winnings and hope to see you around the gaming tables again soon!

Customer Support

so you still owe me £50. CAN ANYONE ADVISE ME ON WHAT TO DO FROM HERE ITS CLEAR THEY DONT WANT TO PAY. AND IM NOT GUNNA KEEP LETTING THESE PEOPLE GET AWAY WITH RIPPING US/ME OFF. thanks

User name

you played with your remaining balance...we can't do anything

Euro Play Casino Complaint Stats

Resolved 35 / 70
Avg. Amount $1,253
Avg. Complaint Duration 12 days
Avg. Response Time 3 days

Euro Play Casino Complaints

See all complaints for this casino
Delayed CashOut after 4 days pending and 10 day waiting
Hi, my username ist H1R88156582, i am a still a Member of Euro Play Casino, because they have paid before, delay, but paid. Now they do it again, many excuses, many promises and many more lie. I have made a deposit of 60 Euro, lost all, and get a bonus with max payout Deposit x10 = 600 Euro. I made the withdrawl on 29.01.2015. Nothing happend yet, only excuses and promises 18225441 2015-01-29 00:28:53 Withdraw *1805 €600.00 Waiting 369602035 2015-01-28 22:42:06 Deposit - €175.00 Approved 369596641 2015-01-28 21:59:25 Deposit *1805 €60.00 Approved If you dont pay i will publish all the rest of the chat history!! ************************************************************** the only thing I keep hearing again and again... 02.02.2015 domo1981: 18225441 2015-01-29 00:28:53 Withdraw *1805 €600.00 Waiting domo1981: pending is finish Coddy: dear stefun will tell you about this domo1981: when? Coddy: he will be here for you tomorrow 03.02.2015 domo1981: when will stefan be there? domo1981: 18225441 2015-01-29 00:28:55 Withdraw *1805 €600.00 Waiting Patrik: stefan will coem after 6 hours domo1981: sure? Patrik: yes 03.02.2015, after 6 hours domo1981: why you ignored me? i have paid more then 10000 Euro on your Casino? Is this how you deal with "VIP" Members? domo1981: why you ignored me? i have paid more then 10000 Euro on your Casino? Is this how you deal with "VIP" Members? Hyde K: please contact us tomorrow Hyde K: our manager stefan is not available today same day Harry1: its under process me: when will you pay, before or after weekend? Harry1: before me: your words.. Harry1: i assure you 04.02.2015 me: hi George !: Yes domo1981: where is stefan? George !: He will be there Tomorrow domo1981: but harry1 say...he will be back in 10 days...lie? George !: I don;t know yesterday I was not came George !: And Today Harry is also not come ! domo1981: 18225441 2015-01-29 00:28:55 Withdraw *1805 €600.00 Waiting domo1981: 18225441 2015-01-29 00:28:55 Withdraw *1805 €600.00 Waiting George !: Yeah , It is in Final stage George !: You will get very soon ! * * * * 10.02.2015 George !: Yeah , It is in Final stage George !: You will get very soon ! domo1981: your read it? domo1981: now it is 10.02.2015 4 days later 11.02.2015 George !: Hi, Your withdrawal is in Final stage George !: You will get till Saturday domo1981: what a joke... i think financial team is not working on weekend? what about 2 more days, you told me yesterday? George !: Yeah ! Means saturday would be max George !: Tomorrow or day after tomorrow will be sure George !: Please trust ! domo1981: why i should? where is stefan? George !: He is on Sick leave ! I told you domo1981: who will handle it George !: He is not well. George !: I am taking care of your account ! domo1981: so you can pay? George !: Hi, Your withdrawal is in Final stage George !: You will get till Saturday domo1981: what a joke... i think financial team is not working on weekend? what about 2 more days, you told me yesterday? George !: Yeah ! Means saturday would be max George !: Tomorrow or day after tomorrow will be sure George !: Please trust ! domo1981: why i should? where is stefan? George !: He is on Sick leave ! I told you domo1981: who will handle it George !: He is not well. George !: I am taking care of your account ! domo1981: so you can pay? George !: Yeah , Ofcourse ! domo1981: so you can pay? domo1981: i throught only stefan can pay domo1981: a further lie? domo1981: so if you can pay...why you dont do this? George !: Everything is done from my side ! 12.02.2015 domo1981: hi support Patrik: HI domo1981: why you ignore me? domo1981: when will you pay? domo1981: i am waiting since 2.2.21015 domo1981: no is 12.02.2015 Patrik: finance team is working on your withdrawal Patrik: you will get it as oon as possible domo1981: this is what you all say since 10 days domo1981: pay domo1981: where is stefan? Patrik: stefan will come after 3 hours domo1981: tell me when will you pay without using the word soon Patrik: i need to talk with finance team 13.02.2015 domo1981: when will you pay? Hyde K: coming monday domo1981: and when will you pay? domo1981: he will be there on 2015-02-16? domo1981: right? Hyde K: yes domo1981: but when will you pay? Hyde K: 2015-02-16 domo1981: and why you dont answer to email? domo1981: why you dont answer to email? domo1981: hallo? Hyde K: ok Hyde K: you will get the answer within 1 hour domo1981: i am now waiting since 2015-02-02 for my withdrawl Hyde K: yes domo1981: is this ok for you? Hyde K: please wait for 3 more days 13.02.2015 same Day George !: Coming Monday ! domo1981: So the 02/16/2015 domo1981: who will pay? domo1981: perhaps stefan will not be there?! domo1981: who will pay? George !: I told you , I have already proceed and on Monday it is in your account 14.02.2015 domo1981: when will you pay my withdrawl?`today is 15.02.2015, 13 days after pending! Patrik: yes it approved by the Finance team , you will get that within 2 or 3 days domo1981: how often you will tell me this again? Patrik: but this time it is very sure that you will paid in max 3 days domo1981: George !: Wait till Monday domo1981: which Monday ? George !: Coming Monday ! domo1981: So the 02/16/2015 domo1981: who will pay? domo1981: perhaps stefan will not be there?! domo1981: who will pay? George !: I told you , I have already proceed and on Monday it is in your account Patrik: yes, yet the Monday is not come Patrik: kindly wait till tomorrow domo1981: but you told me again...2-3 days domo1981: so when will you pay? Patrik: tuesday 16.02.2015 Hyde K: hi Hyde K: how may i help you? domo1981: what about my withdrawl? Hyde K: let me check Hyde K: you have to wait for 2-3 buisness days domo1981: so i have to wait again? domo1981: why? domo1981: now i be waiting 14 days + pending Hyde K: your withdrawal is on processing domo1981: as you all say 14 days before. now is 16.02.2015 i made the first wihdrawl on 29.01.2015 and the second on 30.01.2015 domo1981: pay domo1981: now Hyde K: please give us two more days **************************************************************
Status solved Resolved
€950