Ag Awards

Eurofortune Casino - Don't pay my withdrawals

Complaint Info
Disputed casino Eurofortune Casino
Reason Other
Posted on May 29, 2014

I have made two withdrawals: one of 100,64 (feb 8) and other for 75,85 (mar 18) euros.

Also I sent all required documents. The many mails sent have no response, only sometimes the chat service answer, and they said that they cant do anything, only the account manager, this person never never response.

Im very worried about my money; most of the money has been deposit by me.

Posted on April 16, 2014

Hi there,

My name is Shawn and I help resolve issues between askgamblers and some casinos. I've checked with your issue of withdrawal and I believe the delay was partly due to the fact they can no longer send funds through Skril. The money can be sent immediately through other means, I will write to you personally so that we can discuss how best to send you your winnings.

Kind Regards,


Posted on April 17, 2014

They sent me a mail:

"Hey Sebastian,

Sorry for the late reply.

Do you by any chance have a Netteller account?

Our Skrill system does not seem to be working currently.

If you can send me your Neteller ID, I may be able to send your money by today.

Look forward to your reply.

Stuart S."

I have sent them the netteler number and im waiting the money.

Posted on April 19, 2014

Hi there,

The winnings should be sent no later than Monday, they hope to have it to you by Sunday, though.

Kind Regards,


Posted on April 23, 2014

Im still waiting, they asked me my netteller number twice, so I hope they proceed with the payment.

Posted on April 26, 2014

Money paids. Thank you askgamblers!!

Posted on April 26, 2014

Based on submitter's last post AskGamblers Complaints Team consider this case as Resolved and it is officially closed now.

Thank you all for your cooperation.

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