Silver Oak Casino - Unable to pay $200 for over a month now!

Richard Lawrence United States
posted on May 26, 2016.

Won't Pay out. Sent in request to pay out $200. They require detailed form filled out plus copy of front and back of your credit card, plus copy of recent power bill. I sent everything in and was declined. Went to online chat to see why I was declined and they said it takes a week to process information. They asked me to resend info which I did. Still no progress. called and finally ok thanks someone on the phone. He said to send info to management and that I would hear back that day. NO RESPONSE. Finally, on 4/28/16, I received an email saying I would receive payment within 7-10 business days. As of 5/26, did not receive payment. I chatted online with them on 5/26/2016, and they said payment had not been sent because, and I quote them, At this moment we are experiencing a delay due to the amount of payouts they are sending out, since it has increased in the last few months."

Sounds like they don't have the money to pay out

posted on May 31, 2016.

Hi fb_154­900­665­873­5004--

I'm terribly sorry for the delays and frustration you've experienced with this.

To answer your assertion that we 'don't have the money to pay out', this is patently false. U.S. outbound processing (processing on withdrawals) is quite complicated and unfortunately, there are just not enough processors to handle the volume. As a result, this creates a backlog getting folks paid. It's something we've been struggling to get through, but we pay each and every approved withdrawal--this is NOT a cash flow issue.

With that said, I've had a look at your account and I do see the payment has been sent off to you. I would expect to see tracking on this before the end of the week and generally, the payment is delivered the day after we receive tracking.

I will be watching for the tracking and will reply back here a soon as I receive it.

All the best,


posted on June 3, 2016.

Hi fb_154­­90­0­6­65­­873­­5004--

As promised, I'm following up to let you know that the tracking on your payment came in, late today. I see that your payment is set to be delivered tomorrow (Friday) by 10:30 AM. :-)

Again, apologies for the delays.

All the best,


posted on June 6, 2016.

Hi fb_154­­­9­0­0­­6­­65­­­87­3­­­5004--

Just to follow-up, I do see that the payment was indeed delivered to you, Friday. ;-)

All the best,


posted on June 9, 2016.

Dear Richard,

Did you received your payment, can we close this complaint? Please be advised that in case you fail to respond within the given time frame we will consider this case as resolved.