Complaint #180
NetBet Casino
Deposit sent to incorrect card, card is already closed, funds still not retrieved
9 years ago
Hello,
On the 24th (or 23rd) of July I requested the withdrawal of approximately $1862 onto my card which I used to deposit funds with onto my NetBet Poker account: georgegash. There had been no issues previously, however the card I used was a new card as the previous card that I used had been closed (along with all other accounts as I had moved banks).
I received an email on the 25th of July stating that NetBet requires my ID and card details, which I happily provided. On the 28th, I received an email advising me that all of the details had been validated and that the funds are now in the process of being transferred onto my card.
What I wasn't advised of was the fact that for some reason, the bank that NetBet deals with does not send funds to MasterCard cards within Australia, as so instead of advising me of this, NetBet has instead sent the funds onto my closed account.
Almost 8 working days later, I found out about this. But only after I messaged NetBet to find out why it was taking so long to process my funds. So far, I have received an ARN, and have been in contact with my old bank which advised me that they are not able to determine any details, nor use an ARN, as all of the accounts are closed. I have sent an email to NetBet advising them to perform a recall on the deposit request (as per being advised by my old bank).
I have attempted on numerous occasions to call NetBet but I have never been able to get through. I understand that this is probably not the first time this has ever happened and I am being as patient as possible, however I've noticed that disputes are addressed here quite often so I am just trying to get this sorted out as soon as possible.
Thank you to AskGamblers and the NetBet Team.
Attached in this message is the details of my old bank accounts showing that they have, indeed, been closed. Dates and invoices relevant to my first deposit and withdrawal from NetBet is present, as well as proof of the account being closed on the 1st of July, 2016.
On the 24th (or 23rd) of July I requested the withdrawal of approximately $1862 onto my card which I used to deposit funds with onto my NetBet Poker account: georgegash. There had been no issues previously, however the card I used was a new card as the previous card that I used had been closed (along with all other accounts as I had moved banks).
I received an email on the 25th of July stating that NetBet requires my ID and card details, which I happily provided. On the 28th, I received an email advising me that all of the details had been validated and that the funds are now in the process of being transferred onto my card.
What I wasn't advised of was the fact that for some reason, the bank that NetBet deals with does not send funds to MasterCard cards within Australia, as so instead of advising me of this, NetBet has instead sent the funds onto my closed account.
Almost 8 working days later, I found out about this. But only after I messaged NetBet to find out why it was taking so long to process my funds. So far, I have received an ARN, and have been in contact with my old bank which advised me that they are not able to determine any details, nor use an ARN, as all of the accounts are closed. I have sent an email to NetBet advising them to perform a recall on the deposit request (as per being advised by my old bank).
I have attempted on numerous occasions to call NetBet but I have never been able to get through. I understand that this is probably not the first time this has ever happened and I am being as patient as possible, however I've noticed that disputes are addressed here quite often so I am just trying to get this sorted out as soon as possible.
Thank you to AskGamblers and the NetBet Team.
Attached in this message is the details of my old bank accounts showing that they have, indeed, been closed. Dates and invoices relevant to my first deposit and withdrawal from NetBet is present, as well as proof of the account being closed on the 1st of July, 2016.
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