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VideoSlots Casino - Deposit not credited to casino account

RESOLVED
Complaint Info
Disputed casino Videoslots Casino
Reason Amount not credited
Amount $ 16
Kimbo09 Australia Message
Posted on November 1, 2016

I made a deposit using Skrill and the amount wasnt credited to my casino account.
I contacted casino support many times via email and chat, emailed them screenshots of the transaction 3 times, and also contacted Skrill, but all they can say is that its been forwarded to the right department who will investigate as soon as possible. Still nothing has been fixed. I advised the casino that i had an email from Skrill confirming they sent the transaction to the casino, but casino support said they didnt need it.
I received an email this morning from casino support stating that if i email them the transaction number, they would fix the problem straight away but over 4 hours later i am still being told that its been sent to the right department and they will get back to me as soon as possible.
I have spoken to other players from the casino who had the same thing happen and they have already been credited their money back even though their deposit was made hours after mine.
I am getting really frustrated with this as it is a very small amount of money and i dont understand why i have to jump through so many hoops and provide so much evidence, when other players were only required to provide the transaction number. I have attached a copy of the transaction and the email from skrill to prove my claim. I dont know what else i can do.

Posted on November 1, 2016

Dear Kimberly,

I would first of all want to apologize that you had to wait so long for your amount to be credited to your account. I have been in touch with our team, and they confirmed that the full amount got credited to your account 31st of October at 15:39.

I hope you will have a great day and it would be great if you could confirm that you have received the money on your account.

Kind regards,

Daniel

Kimbo09 Australia Message
Posted on November 3, 2016

After more emails back and forth with casino support, my account was credited the missing deposit. I'm still not sure why my account took so much longer than others to fix, but the casino assured me that the issue has been resolved and it is unlikely to happen again so hopefully this is the one and only issue I have there. I would just like to personally thank Jonathan at the casino who went above and beyond to check that I was satisfied with the outcome and that I was once again happy at the casino which I am. Thank you also Askgamblers for your quick response and help with this matter.

AskGamblers
Posted on November 3, 2016

Based on submitter's last post AskGamblers Complaints Team consider this case as Resolved and it is officially closed now.

Thank you all for your cooperation.

Videoslots Casino Complaints

  • 20 of 21 resolved
  • 1 day avg response
  • 1 week avg complaint life
  • 2,122 USD avg amount

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