Complaint #2 First Web Casino

Refusing to remove my bonus

By sonof

11 years ago

Message on forum

I had first deposit bonus which was 100% up to 200 eur. So my total balance was 400 eur after my first deposit of 200 eur.

I played slots with it for a while and lost completely my cash and bonus balance. At this point my balance was 0 eur (zero) including cash and bonus balance.

Therefore my wagering requirements should be completed as is the standard in the casino industry.

I made my second deposit of 5 eur and 25% bonus of 1.25 eur was given to me for it. My deposit was put into bonus balance.

I asked the casino to remove the bonus before I had played with it and transfer my deposit from bonus to cash balance.

The casino refuses to remove the bonus that has not been played with or transfer my deposit into cash balance even when their own bonus rules state that "Players deposit into their cash balance and bonuses are credited into their bonus balance".

Please help me with the casino to remove the unwanted bonus and transfer deposit to cash balance.

Casino username: fwr0049222319

Disputed Casino First Web Casino

Reason Bonus removal

Discussion

sonof

• Finland

11 years ago

I never had any problems with any Jackpot Factory casino before but now that Digimedia acquired them, it sadly seems they no longer care about playing fair. One more good casino lost to Digmedia :(

AskGamblers

• Support Team

11 years ago

Dear all,
Any update?

sonof

• Finland

11 years ago

I have no open bets in any game. There are no Collect / Gamble buttons available as there are no open bets.

I have already lost 200 Euros playing those slots and I would rather not lose any more. Who knows how much more I would have to lose to collect these "tokens" or if I would even have enough money to do so.

Your "solution" is not a solution!

First Web Casino

• Representative

11 years ago

I'm not 100% familiar with those games, but apparently you collected some "tokens" by playing those games, and you need to use those tokens.

Try to get back to those games and figure out where are these token, and how can you use them all

First Web Casino Complaint Stats

Resolved 0 / 2

Avg. Amount N/A

Avg. Complaint Duration 8 days

Avg. Response Time 3 days

First Web Casino Complaints

See all complaints for this casino

Wrongfully accused

Hello, I am having a problem with First Web casino. I made 2 deposits in total with them and I won 510. I withdrew my money and when I tried logging into my account a few days after they had locked my account. After emailing them they said : Zouhair your account was closed due to discrepancies found by our player > security department on your account and there was a breach of the terms and > conditions as follows: They then listed all the terms, and after reading them I am convinced there is some sort of mistake. I need them to tell me exactly what I did wrong and for me to have access to the history of my game so I can prove that there is a mistake.

Unresolved

510