Ag Awards

Winner Casino - Delaying withdrawal request by Ukash

Complaint Info
Disputed casino Winner Casino
Reason Delayed payment
Amount £ 21
Posted on July 23, 2015

I've played at this casino in the past and recently received an email telling me I had a £5 no deposit bonus, I read through the play through requirements for this before accepting, once I had met all the requirements I had £21 in my account, I requested a withdrawal via ukash on the 17/08/2014 and received an e-mail saying that it had been accepted on the 20/08/2014 but haven't received a ukash code, I have contacted support and they haven't been helpful at all in resolving this.

Posted on August 22, 2014

Dear james.walters.33,

We in the Winner Casino team strives to provide the best assistance and customer service to all our customers whenever the need arises. For us to give you the best assistance, we are already on the process of checking on the approved withdrawal made via Ukash and to check on how you can finally obtain your funds.

We will be looking forward to getting in touch with you as soon as we manage to obtain more information.

Thank your time and cooperation in advance.

Posted on August 25, 2014

Still haven't received ukash code from winner, they say that they have done everything their end and that ukash should provide me with the code, while ukash say that payout codes are provided directly by the website. I have given ukash info so that they can contact winner directly to try and resolve this.

Posted on August 27, 2014

I have now received the ukash code, only a week later than expected, this can be marked as resolved now

Posted on August 27, 2014

Dear james.walters.33,

We have made a follow-up with Ukash and have recieved an update about the Ukash code.

We are glad to hear that you have finally able to get the Ukash code for your withdrawal request and we hope you will enjoy your winnings.

Thank you for your patience and wish you tons of luck in the casino.

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