Vegas Paradise Casino - Delaying payment & ignoring me

posted on February 22, 2016.

I have spent a silly amount with Vegas Paradise. I decided to withdraw £200, & as to do so I had to go thru there verification process ok no problem, was very quick & fast with my responses, sent everything off very fast & sharp! But now they've decided to start ignoring every email I have Sent to them asking what is going on! I made the withdrawal on the 2nd of February! This is just causing more & more distress. Please help me thank you!

posted on February 22, 2016.

Hi, @Dinodonsam, I am sorry for the delay in processing your request of withdrawal. Please share your user name details so that I can approach the concerned department and get the issue solved asap.

posted on February 22, 2016.

Hi there,

My email is [email protected]

That is the email I have used for my account.

Thank you

posted on February 22, 2016.

Hi, Thanks for the quick reply. I will forward it to the concerned department and get this solved soon.

posted on February 22, 2016.

Thank you I appreciate it.

It's just been way to much of a long wait now it's just frustrating.

Thank you though

posted on February 24, 2016.

Hi, @Dinodonsam, I have forwarded your request to the concerned department. I believe the issue will be sorted out soon. Thanks for your patience.

posted on February 26, 2016.

Hi, @Dinodonsam, the concerned department of Vegas Paradise did a detailed investigation on your issue. They concluded in the investigation that documents that you send to them were not in a readable condition. So they had to reject the withdrawal request. They also sent multiple requests for readable documents but we're not received. The funds were therefore transferred back to your account. You have continued playing with the funds. Now you do not have any balance of funds for withdrawal.

I hope we have been able to help you in this regard. I have informed the customer service team and they will get in touch with you for any further questions.

posted on February 29, 2016.

Dear @Dinodonsam,

Are you satisfied with the casino's answer, can we close this complaint as resolved? Please be informed that in case you fail to respond within the given time frame we will consider this case as resolved and officially closed. Thank you.