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Delaying an €800 payout for over 2 months


In the second half of January I played some slots and won €800. Since then I've been waiting for my payout to skrill. The support has been barely responsive, giving a boilerplate answer along the lines of "I will contact our financial department" whenever I contact them. They haven't given me a time estimate when they'll be able to pay out.
Disputed Casino Mr Ringo Casino
Amount €800

Discussion

User name
Based on submitter's last post AskGamblers Complaints Team consider this case as Resolved and it is officially closed now.

Thank you all for your cooperation.
User name loyalty-level-2
I've now been paid.
User name
Hi "Dulence",

hope everything is fine with you.
We apologize for the waitings but we needed more Documents since January from you as aóur new regulations. That was the issue with the late payment.

But now we congratulate on your winnings and we like to inform you, that your payment has been done today by our financial department.

Best of luck for the future

Best regards,
Your Mr Ringo Casino Team
User name
Dear Mr Ringo Casino,

Please be informed that player's login details could be found within the notification email sent from our complaints system.

However, to avoid losing time we have just sent these manually as a private message.

Mr Ringo Casino Complaint Stats

Resolved 47 / 83
Avg. Amount $1,491
Avg. Complaint Duration 9 days
Avg. Response Time 3 days

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