Ag Awards

RealBet Casino - Delayed payout request

Complaint Info
Disputed casino RealBet Casino
Reason Delayed payment
Amount $ 2000
Posted on June 3, 2016

I have made a payout request for $2000 on 3/29/2016 and I have not received the check yet. Yes, it is already more than 2 months. Everytime I contact them, the only answer I got is " I am so sorry for the delay. We will let you know the tracking once it is available". What a shame.

Posted on June 6, 2016

Hi, I am looking into this and will post a response as soon as i have more info.



Posted on June 14, 2016

Please accept our sincere apologies for the inconvenience you may have experienced in respect to the delay in your payout request.

We want to assure you that all of your funds are absolutely safe and secure. The delay in receiving your payout has nothing to with the availability of your funds, but rather with the ever changing international banking process with which they are returned to you.

Please know that we are working diligently and constantly to put a more streamlined and better process in place that will ensure a return to normal payout time frames. 

Thank you again for your patience and understanding, and we look forward to improving your gaming experience as we continue to grow with you!

Posted on June 14, 2016

OK. That is the same answer I got every time. Basically, you just said nothing and I still do not know when I can get my money. 4 month? 6 month? 1 year?

Posted on June 18, 2016


I'm really sorry I can't provide a definite timeline. The last thing I would want to do is tell you a date and then not deliver on it. That said, processes for these banking issues are currently being worked on. The funds are there; however, it is just a matter of moving them around. The good news is that once this process is sorted out payout time frames should be much, much faster. I will update you as soon as I have some real information for you. Obviously it is in everyone's best interest to sort out this process ASAP. This is priority #1.

Again, I'm really sorry for the delay. I will keep you updated with any developments and all will hopefully be sorted soon.

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