Ag Awards

BetChain Casino - Delayed payments, need help

Complaint Info
Disputed casino BetChain Casino
Reason Delayed payment
Posted on June 7, 2016

good afternoon, askgamblers and Betrally-support.
There is a problem.
I 'm not trying to create a conflict with a casino, NO-NO.
I really like this casino , and I will be there to play!
BUT, I'm waiting for his my payment of 9 days, and this no funy, realy, no funy, me need help askgamblers and betrally - manager.
Every day, you write me -Your withdrawal request will be sent to our financial department with a high priority

My request - You must help me, process time 1-2 days, i wait 9 days, I really hope the manager will do everything possible to help me, please.

I hope that the problem will be solved , and I will continue to play

Posted on June 7, 2016

I am happy to hear you enjoy playing at BetChain.
Our records do not show any pending withdrawals.
We have certainly never had a withdrawal pending for 9 days.
Please, would you email [email protected] with your account information and we will be able to research this for you.
Casino Host

Posted on June 10, 2016

Dear @Ngowehara,

Please let us know if there's an update regarding your ongoing complaint. Please keep in mind that you are supposed to reply within the given 96-hours time frame, otherwise AskGamblers Complaints Team will consider the case as Resolved and it will be closed accordingly.

Thank you for your cooperation.

Posted on June 14, 2016

Unfortunately, player failed to provide adequate feedback within the given 96-hours time frame for response. As per the AskGamblers Casino Complaints Service terms and guidelines, player is supposed to provide updates on their issues in a timely and responsible manner, something that player did not do regrettably.

The complaint is being rejected due to submitter's inactivity and the case is now officially closed.

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