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Royal Panda Casino - Delayed payments for Indian customer

RESOLVED

Complaint Info

Disputed casino

Royal Panda Casino
Posted on April 9, 2018

Hi This is Prashanth from Bangalore India I started playing in royal panda from 31st march 2018 , on 2nd April I had won a decent amount of money in Dream catcher , wen I started my withdrawal process they asked fr my documents I provided them all the necessary documents but everyday they send me a mail saying they need more documents yesterday I provided all my documents again and today on 5th April I got a call from the royal panda customer care fr my details I provided all my details also and they said me it will be verified soon but again at 10.25PM i got a mail saying it's under process , later I had a live chat with a customer specialist agent and he told me it will be solved before 24HRS , After seeing all the complaints here on delayed payments I'm Rising my complaints with Ask gamblers website and I hope my issue will be solved asap I request u guys not to delay further with my payments, I have provided u all necessary documents like My credit / debit card copies my bank statements my passport my telephone number my pan card my adhar card etc etc i don't knw y still the verification team is not approved my wings and sent it to my Skrill account I need the customer support of royal panda to solve my issue ASAP
REGARDS

AskGamblers
Posted on April 9, 2018

Dear @Vikky7889,

Please make sure to update your complaint accordingly and clarify the total amount of the disputed withdrawal request/s.

Thanks for cooperating the AskGamblers Complaints Team.

Posted on April 10, 2018

Dear VIKKY7889,

How are you doing?

I can see you are fully verified and your withdrawal is already processed on the 8th of April, before you made this complaint.

Not sure why we have this complaint?

Let me know please.

Best Regards,

Royal Panda

AskGamblers
Posted on April 10, 2018

Dear @Vikky7889,

Please confirm if the issue has been resolved. We are also awaiting you to clarify the total amount of the disputed withdrawal request/s.

Keep in mind that in case you fail to respond within the given time frame we will consider your issue as resolved and your complaint will be closed accordingly. 

Thank you for your cooperation.

Posted on April 11, 2018

The problem as been solved by royal panda thank you so much Ask gamblers
Regards
Prashanth

AskGamblers
Posted on April 11, 2018

Based on submitter's last post AskGamblers Complaints Team consider this case as Resolved and it is officially closed now.

Thank you all for your cooperation.

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