Planet 7 Casino - Delayed Payments

Renee Mahlman United States
posted on August 11, 2016.

I was approved for my first withdrawal on July 6th. I have 9 withdrawals coming to me. 232.00­,10­0.0­0,3­78.0­0,­145.00­,16­0.0­0,1­20.0­0,­203.00, 221.00 and 100.00. It is August 11th. I have received emails notifying me that all my withdrawals were approved except the last two. I have been working with my VIP host and she is very friendly, however It's been over 2 months and I still have not received any payouts. At first I requested paperchecks and then a different VIP host told told me if I do direct deposit it should speed up the process. I have provided them all the documentation they need to do direct deposit. I have been told several times I just have to wait. How long should I wait? I saw several complaints about Planet 7 on this site so I am hoping this might help me get me my withdrawals I really hated to have to file a complaint because all the customer service reps. are very friendly and my VIP host that I have assigned to me now really seems to be trying to help me. I read all the terms and conditions and have followed every one of them. I just want my winnings of 1659.00 minus the fees.

posted on August 15, 2016.

Hi Renee--

I'm very sorry for what you've experienced with this.

I'm not in the office today (it's a holiday here in Costa Rica), but I will make it a priority to look into this issue once I return to the office tomorrow (Tuesday).

I'll update this thread as soon as I have information.

All the best,


Renee Mahlman United States
posted on August 16, 2016.

I am so happy to report that I have a deposit pending in my checking account for 1414.00 Planet 7 paid me in full all at once minus the fees that I knew there would be. I am so that I made the complaint because I finally received all my money that was owed to me. I have one to go but that one is only 2 days old. I hated to make the complaint because all the customer service reps. are friendly and very easy to get a hold of on the phone. I'm glad that AskGamblers is to help us out when we need it.

posted on August 16, 2016.

Based on submitter's last post AskGamblers Complaints Team consider this case as Resolved and it is officially closed now.

Thank you all for your cooperation.