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Delayed $1,000 Payment


So after playing at RBC at the beginning of the month Of March 2018, made a few deposits in the hundreds in hope of maybe hitting a nice win, well I did I felt I reached my limit of entertainment and submitted my withdraw March 18th 2018 for 1000.25 USD via bank transfer. After submitting my withdraw I recognized that I needed to verify my account info as per the terms and agreement so I submitted all the required documents. Later after a few days my account still was stuck in pending so I reached out and was told I was missing a piece of document, so I submitted my last document and was told I had completed all steps necessary for verification and my account was updated, to avoid delay I canceled my withdraw and requested a new one on March 21, 2018. I waited till the 26th contacted RBC and asked why I’m not receiving payment, they said it takes 4-5 business days excluding weekends, I laughed knowing that bank transfers as marked on there site listed the withdraw as a 48 hour process time. So I made several Contacts, was assured my account was updated and they saw no reason why I shouldn’t have received payment so they told me they escalated my account to there financial department. I waited another 3 days contacted was told the same thing and that they would escalate the case. So far I’m getting the go around and my winnings I earned fair and square are stuck in pending. Please help? This Normal? I make a deposit RBC gets there money immediately, I make a withdraw and followed there terms and conditions no I’m stuck waiting X amount of days just to receive my winnings? My question is what makes that establishment think people will continue to pay for play if they will never get paid?
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Disputed Casino Raging Bull Casino
Amount $875

Discussion

User name

Dear @CamboKim,

Please make sure to update your issue in a timely manner and let the AskGamblers Complaints Team know if you got the payment. Keep in mind that in case you fail to respond within the given time frame we will consider your issue as resolved and your complaint will be closed accordingly.

Thank you for your cooperation.

User name
Hi Spencer--

I apologize for my delay in response.

I've checked on your tracking and I see that your payment was delivered to you, last week (4/9). ;-)

I wish you all the best,

Tawni
User name

AskGamblers Complaints Team have been informed that Raging Bull Casino representative will not be able to respond to ongoing complaints until Monday 16th of April, therefore the time frame is being extended with another 96 hours.

User name

AskGamblers Complaints Team have just extended the response time frame with another 96 hours hoping that Raging Bull Casino management will soon jump in with an update on this complaint.

Raging Bull Casino Complaint Stats

Resolved 593 / 645
Avg. Amount $2,633
Avg. Complaint Duration 14 days
Avg. Response Time 3 days

Raging Bull Casino Complaint Summary

Most user complaints about this operator fall under the Payment category.
So far, 562 out of 607 complaints in this category have been resolved.
This operator's average complaint duration is 14 days, while the average duration across all operators is 8 days.

Raging Bull Casino Complaints

See all complaints for this casino
Misconduct Unlawful Withholding of Winnings
I submitted a legitimate withdrawal request for $1,000.00 USD on my fully verified account (Account ID: 155905469) at Raging Bull Slots.
All Know Your Customer (KYC) documentation was submitted, reviewed, and approved.
All associated wagering requirements, playthroughs, and max cashout terms have been satisfied in full.
No terms or conditions were violated.
Upon an initial withdrawal request, the support staff immediately started mislabeling my withdrawal as a wire transfer and mislabeling my winnings as a result of a coupon and not the actual bitcoin deposit I made from Cash App. They used their mislabeling as it excuse to both delay the process, ask for unnecessary personal information, and to dock my winnings/withdrawal by 80%.
And they went as far as to manipulate the transaction history from the backend of their site.

Despite satisfying all conditions, the operator has stalled payment indefinitely. Customer support provides no actionable explanation, relying instead on endless boilerplate scripts regarding "processing delays."
Direct formal communications sent to ⁠[email protected]⁠, parent company ⁠Primrose Media Limited⁠, and the licensing regulatory inbox have yielded zero resolution or execution of payment.
The last correspondence I received is an email saying my withdrawal is on the way on 9/21 and have ignored every email I’ve sent asking for an update/explanation. In most recently, Dave deactivated my account where I can’t even access the site or support by any other means other than email that’s been ignored.
I am requesting that this abomination of a platform be held accountable for their bad faith behavior and misconduct.
Chart Pointer
17h left
$1,000
Withdrawal Blocked Because Required Wire Method Is Unavailable

Hello AskGamblers Complaint Team,


I am asking for your assistance again regarding my $2,500 withdrawal from Raging Bull Casino, originally requested on August 17, 2026.


I want to clarify that I have been cooperating with Raging Bull and have attempted to follow their withdrawal instructions.


I initially requested my withdrawal through Bitcoin, but Raging Bull told me that because my debit card was my primary deposit method, the withdrawal had to be processed by bank wire.


I then provided my bank wire information for bank as instructed.

Raging Bull subsequently told me that they are unable to process transfers to bank at this time and instructed me to provide another bank account, along with a recent bank statement.


I contacted Raging Bull through live chat and asked why the wire could not be processed and requested escalation. Their representative told me:


“I don't see the exactly reason why we can't do wire transfers at the moment my apologies.”


I have now received another email from Raging Bull dated September 4, 2026, again confirming that they cannot process the wire to bank and asking me to provide a different bank account.


This leaves me in a situation where Raging Bull requires my withdrawal to be processed by wire, but the wire method they require is not available to my bank.


I have therefore asked Raging Bull to make a one-time exception and allow my $2,500 withdrawal to be paid through Bitcoin, since the required wire method cannot currently be completed.


I am willing to complete any reasonable verification required. I am not refusing to cooperate with the casino. I am simply asking for a workable payment method to receive my winnings.


My previous AskGamblers complaint was rejected because I was encouraged to cooperate with the casino's suggested payment method. I want to make clear that I did attempt to follow that payment method, but Raging Bull itself has stated that it cannot send the required wire to my bank.


Requested resolution:


I respectfully ask AskGamblers to assist me in obtaining my $2,500 withdrawal, preferably by allowing Raging Bull to process it through Bitcoin as a one-time exception, or by helping establish another reasonable payment method that I can actually use.


I can provide screenshots of my conversations and Raging Bull's September 4 email confirming the issue.


Thank you for reviewing my complaint and helping me find a resolution.


Kevin

Status solved Resolved
$500