Delayed $1,000 Payment
So after playing at RBC at the beginning of the month Of March 2018, made a few deposits in the hundreds in hope of maybe hitting a nice win, well I did I felt I reached my limit of entertainment and submitted my withdraw March 18th 2018 for 1000.25 USD via bank transfer. After submitting my withdraw I recognized that I needed to verify my account info as per the terms and agreement so I submitted all the required documents. Later after a few days my account still was stuck in pending so I reached out and was told I was missing a piece of document, so I submitted my last document and was told I had completed all steps necessary for verification and my account was updated, to avoid delay I canceled my withdraw and requested a new one on March 21, 2018. I waited till the 26th contacted RBC and asked why I’m not receiving payment, they said it takes 4-5 business days excluding weekends, I laughed knowing that bank transfers as marked on there site listed the withdraw as a 48 hour process time. So I made several Contacts, was assured my account was updated and they saw no reason why I shouldn’t have received payment so they told me they escalated my account to there financial department. I waited another 3 days contacted was told the same thing and that they would escalate the case. So far I’m getting the go around and my winnings I earned fair and square are stuck in pending. Please help? This Normal? I make a deposit RBC gets there money immediately, I make a withdraw and followed there terms and conditions no I’m stuck waiting X amount of days just to receive my winnings? My question is what makes that establishment think people will continue to pay for play if they will never get paid?
Raging Bull Casino Complaint Stats
Resolved
592 / 644
Avg. Amount
$2,634
Avg. Complaint Duration
14 days
Avg. Response Time
3 days
Raging Bull Casino Complaint Summary
Most user complaints about this operator fall under the Payment category.
So far, 561 out of 606 complaints in this category have been resolved.
This operator's average complaint duration is 14 days, while the average duration across all operators is 8 days.