Delayed payment four weeks
I made a request for withdrawal of 18000 SEK almost four weeks ago. After just a couple of days, my security documents were approved. I waited a week before I contacted Mr Ringo. They said my withdrawal was on pending and would be handled shortly. After that I contacted them several times and the answer was always the same; on pending and will be handled shortly.
Last friday, 21th of april, I said I would contact askgamblers.com if I didn´t get my money. They promised they would handle it on monday (24th of april). Still no money on monday I contacted them again on tuesday. They now claimed techincal error was the problem and that I would have my money on wednesday. Ofcourse, I didn´t get my money yesterday. I sent them an e-mail but they haven´t responded.
This is such a nightmare and I have never experienced anyting like this with any other casino. I don´t know what to do anymore.
Last friday, 21th of april, I said I would contact askgamblers.com if I didn´t get my money. They promised they would handle it on monday (24th of april). Still no money on monday I contacted them again on tuesday. They now claimed techincal error was the problem and that I would have my money on wednesday. Ofcourse, I didn´t get my money yesterday. I sent them an e-mail but they haven´t responded.
This is such a nightmare and I have never experienced anyting like this with any other casino. I don´t know what to do anymore.
Mr Ringo Casino Complaint Stats
Resolved
47 / 83
Avg. Amount
$1,491
Avg. Complaint Duration
9 days
Avg. Response Time
3 days
Mr Ringo Casino Complaint Summary
Most user complaints about this operator fall under the Payment category.
So far, 44 out of 79 complaints in this category have been resolved.
This operator's average complaint duration is 9 days, while the average duration across all operators is 8 days.