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Delayed payment four weeks


I made a request for withdrawal of 18000 SEK almost four weeks ago. After just a couple of days, my security documents were approved. I waited a week before I contacted Mr Ringo. They said my withdrawal was on pending and would be handled shortly. After that I contacted them several times and the answer was always the same; on pending and will be handled shortly.

Last friday, 21th of april, I said I would contact askgamblers.com if I didn´t get my money. They promised they would handle it on monday (24th of april). Still no money on monday I contacted them again on tuesday. They now claimed techincal error was the problem and that I would have my money on wednesday. Ofcourse, I didn´t get my money yesterday. I sent them an e-mail but they haven´t responded.

This is such a nightmare and I have never experienced anyting like this with any other casino. I don´t know what to do anymore.
Disputed Casino Mr Ringo Casino
Amount kr18000

Discussion

User name

This complaint has been reopened as per submitter's request and AskGamblers Complaints Team would like to give it one more try and help both parties involved into the dispute reaching to a satisfactory resolution.

User name loyalty-level-2
Further more; Ive already paid the withdrawal fee, if you force me to do another withdrawal you cant take the fee again!!
Anyway, I tried to make the withdrawal again, but the transaction was terminated??
User name loyalty-level-2
I haven't received any email. Why is the money back on my account?! Your support has told me several times that the money is on its way? Two weeks ago you claimed techincal error but promised that the withdrawal would be handled that very day.
User name
Dear Petra,

The Support Team sent you an email yesterday stating you need to request your withdrawal again.
The money is on your casino account.

Mr Ringo Casino Complaint Stats

Resolved 47 / 83
Avg. Amount $1,491
Avg. Complaint Duration 9 days
Avg. Response Time 3 days

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